Acknowledgement
Forward
Introduction
Purpose
Approach
Change models
Stages of culture change
Roadmap
Stage 1: Understanding - Where are we now? Where do we want to be?
The need for change
Understand personal leadership style
Understand the organization's culture
Review past change efforts
Stage 2: Vision And Strategic Planning - Building A Thorough Blueprint
Create a vision
Analyze the gap between vision and present reality
Develop plan and performance indicators. 12
Stage 3: Implementing - How do we make it happen? Reshaping cultures
The Role of the Deputy Minister / Head of Agency
Make the case
Techniques for communicating well
Capacity building
Stage 4: Transition
Deal with resistance to change
Get External Systems Consistent
Stage 5: Following up
Report on results
Summary
Annex 1: Assessing the Current Culture
Research Report
