Lead an Integrated Approach to Internal Service Transformation
Currently, federal departments and agencies use a multitude of practices,
processes, and systems to perform the same administrative and technological
functions.
The lack of commonality and interoperability across common systems has a
significant impact on operational efficiency and productivity for the government
as a whole. In addition, it seriously impedes efforts to produce comprehensive,
comparable, government-wide information on service costs, levels, and results.
To address the need to improve operational efficiency and establish more
complete, reliable information about government operations and performance, the
Secretariat is leading an integrated approach to transforming government-wide
administrative services, including finance, human resources, materiel, and
information technology services.
Recent government-wide reviews on corporate administrative services and
information technology (IT) have indicated the potential for significant savings
by adopting a shared services model for delivering administrative and IT
services. Savings generated by reducing inefficiencies and duplication through
shared systems could be used to advance the government's broader service
transformation agenda and support the Expenditure Review Subcommittee agenda of
continuous reallocation.
The expected results of pursuing shared services models include
administrative savings and an enhanced capability to:
- assess the cost-effectiveness of shared functions;
- assess levels of service and their impact on the effectiveness and quality
of program delivery;
- track performance and improve reporting; and
- make better decisions and investments to improve services.
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