Corporate philosophy

Whenever we travel abroad, we carry a passport without giving it much thought. Yet, this familiar little blue booklet has a unique story of its own. This chronicle briefly traces the development of the Canadian passport from its beginnings to the present day.

Our vision

To issue secure Canadian travel documents through authentication of identity and entitlement, facilitating travel and contributing to international and domestic security.

Our mission

Global service, global security and global standards in state-of-the-art identity authentication and travel documents for the benefit of Canada.

Our values

• Excellence
• Respect
• Integrity

Service standards

Passport Canada is a highly motivated, service-oriented organization. Passport Canada is committed to producing travel documents with the highest regard for security and cost-effectiveness.

Passport Canada recognizes and rewards outstanding service. Employees have been encouraged to take the initiative to resolve complex issues and to accommodate the travelling public in every reasonable way.

Listed below are two of our most important service standards:

• Waiting time
  According to recent data, 85 per cent of all clients are served within 45 minutes.

• Processing times
  Passport Canada is committed to processing applications in a timely manner.