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Audit reportMaterial managementNovember 1996 BackgroundThe Materiel Management Unit is responsible for ensuring that materiel management meets the operational requirements of the Agency. This Unit services Headquarters directorates, Central Operations, three regional operations, 29 passport issuing offices across Canada and approximately 100 posts abroad. The unit is centralized in Headquarters. The audit was conducted in accordance with the 1995/96 Agency audit plan. ObjectivesTo assess the Materiel Management Unit in order to ensure delivery of services that meets user needs and supports the overall objective of the Passport Office. To assess the roles and responsibilities of the Material Management Unit. To assess the efficiency and operational effectiveness with which the Materiel Management Unit carries out its responsibilities. To assess whether the processes and systems for purchasing, maintaining and disposing of materiel are effective and efficient. To determine whether adequate training has been provided. To determine the extent of compliance with Passport Office and Central Agency prescribed policy and procedures. ScopeThe audit encompassed the materiel management activities of the Materiel Management Unit. The materiel management activities relative to the inventory of capital expenditures were excluded from this audit as these were covered in the Accommodation Management and Fixed Assets audit of 1994/95. The following were also covered in this audit:
The audit was conducted under the guidelines of the former Treasury Board Review and Internal Audit Policy which was in effect up to March 31, 2001. ConclusionThe clients' satisfaction survey disclosed that the Materiel Management Unit provides services that meet client needs. The survey revealed that clients have noted a significant improvement in the quality of services provided. Other emerging issues are outlined under the Audit Results section below. Audit results
Status of action planManagement agrees and/or fully agrees with the observations and recommendations included in the audit report. Action plans will be put in place to correct the following situations:
For some of the audit observations, action plans will be put in place after the introduction and decentralization of the integrated system. |
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