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June 2005 - Issue 37
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In this Issue

Beyond Borders...Your Passport to Exporting

The Business Link's Export Link hosted its first and very successful conference, bringing together over 100 Alberta businesses and service providers to Edmonton to learn about exporting basics to key issues facing exporters in today's international marketplace.

Delegates gained practical knowledge and advice from successful exporters and experts in the field to help improve their export initiatives. The comments received were overwhelmingly positive and we look forward to possibly holding the event again next year!

We would like to thank everyone who participated in the event and helped make it a success. If you have any questions relating to exporting your product or service, call our Export Link at 1-888-811-1119 or visit www.exportlink.ca.

New Platform for our Website


Websites for the CBSC network across the country, including The Business Link, have been undergoing a series of changes to move them to a new content management system. As we make the transition to the new platform, there may be some technical difficulties experienced when accessing our website.

We ask for your patience and continued support as we go through this Internet upgrade.

Minimum Wage Increase for Alberta


On September 1st, 2005 Alberta's minimum wage will rise from $5.90 to $7.00 an hour. This increase of $1.10 will assist workers in entry-level positions.
Adjustments to the Employment Standards Code of Alberta will be made to reflect the new minimum wage pay regulations.
The Alberta government officially announced the minimum wage increase on April 25, 2005 to allow time for employers to budget adjustments into previous pay scales. The last official minimum wage increase in Alberta was approximately 6 years ago.For more information, visit the website of Alberta Human Resources and Employment.

The Business Link received the QCA's Quality and Excellence Advocate Award

The Quality Council of Alberta presented A.D. Williams Engineering Inc. and The Business Link with the “Quality and Excellence Advocate Awards” at a recent ceremony that was held in Edmonton.

In presenting the award to The Business Link, Chris Tsaros, President of the Quality Council of Alberta, acknowledged the long-term support that the organization has provided to the Council and its efforts to increase the awareness and adoption of quality processes by the Alberta business community.

Rodger Cole, in accepting the award on behalf of The Business Link reiterated our commitment to continue to advocate on behalf of the Quality Council for the training and associated service that they provide. He further emphasized that The Business Link will continue to “host in our Library” the QCA’s video collection for the use for the uses of businesses and others in Alberta.

Alberta Learning and Information Service has Launched a New Book for Employers - Skills by Design: Strategies for employee development

Taking the time to read this book is an investment in your company's future. Skills by Design is a toolbox for employers looking to sharpen the skills for their workforce. The publication builds the case that any business, no matter how small, should have the tools and know-how to do regular inspections, maintenance and enhancement of employee skills. It features the why to, how to and practical what to do of employee skills development.

Go here to download the guide or order printed copies.

Talk to Us!

Need assistance in finding information on our web site? Check out our web/voice support service, "Talk to Us".

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Your feedback is welcome at any time to help us improve and enhance our services for Alberta entrepreneurs. Simply use the "Feedback" function located on the toolbar at the top of E-News! to send us your views.


Welcome to the 37th issue of E-News! from The Business Link. The June 2005 issue marks the 3rd anniversary of E-News!

Our subscription list continues to grow, now going out to more than 4166 entrepreneurs, business service providers and government representatives around Alberta. E-News! is an excellent way to keep up to date on upcoming events and new services offered by The Business Link.

We would like to take this time to thank all of our readers and content contributors for continuing to support E-News! and The Business Link over the past few years. Whether this is your first time receiving E-News!, or you've been with us for the past 3 years, we hope you will enjoy this quick monthly e-newsletter.

Upcoming Events

The Business Link's Spring Season has Come to a Close

The spring season of Seminars and Brown Baggers has ended and The Business Link would like to thank all the people who participated and made this past season a success.

Keep checking E-News! for information on extra events that will be offered from time to time, many via video conferencing.

National Award for Small Business Skills Development

Successful small businesses understand that they must develop the skills of their employees to succeed in a competitive environment, and to provide the right solutions for the business to grow and prosper.

Recognizing the need to showcase these solutions and best practices, The Conference Board of Canada, in partnership with the RBC Financial Group, has launched the National Award for Small Business Skills Development.

The national award winner will be a small business that helps its employees develop the skills that will enable them to contribute to the success and growth of the small business in which they work.

Winners Receive a $5,000 Cash Prize . . .
In addition to:
• national and local publicity
• paid travel and accommodation to the 2005 Workplace Education and Learning Conference in Toronto, December 1–2, 2005
• recognition as a best practice in the Business and Education IdeaBook

Who Should Apply?
• any small business with fewer than 100 employees and a demonstrated success in developing and enhancing employee skills
• any small business that has demonstrated effective practices in employee learning and skills development

For details on how to enter, contact Linda Scott at 1-888-801-8818 Ext. 277 (e-mail scott@conferenceboard.ca) or visit: www.conferenceboard.ca/education/awards/skills-rbc

Competition deadline is June 22, 2005.

Networking Opportunities at The Business Link - Grow Your Circle of Contacts

Do you need to widen your business contacts? Then join us at The Business Link for an opportunity to Network! It is free and no registration is needed. Be prepared to exchange business cards and gain valuable contacts!

Join us on Wednesday, June 22, 2:30 to 4:00 p.m.

Cost: Free
*No membership required*
Where: The Business Link
100 - 10237 104 Street
Edmonton, Alberta

For more information, contact Lisa Iwanyk by phone at
780-422-7738, 1-800-272-9675 or by e-mail at iwanyk.lisa@cbsc.ic.gc.ca.

Edmonton trade show to promote Alberta's rural businesses

Prairie Finds: Alberta Shows Off is a 10-day “made-in-Alberta” trade show to be held July 21 – 30 where products, services, artisans, performers and tourism destinations from rural Alberta will be promoted to consumers in large urban markets. The show will include intriguing theme areas under a main street façade. Plans include a general store, art district, restaurant, Alberta hall of fame, cooking stage and competition, travel agency, entertainers and much more.

Businesses from anywhere outside of the cities of Edmonton and Calgary can choose to offer their products or promote their tourism destinations at traditional display booths at the Prairie Finds show. In addition, since some businesses may not be able to attend in-person, the organizers will be managing a “general store” featuring Alberta-made items. Producers of these products do not need to attend in-person... just send the products for consignment sales. Special arrangements can also be made within the “travel agency” for tourism operators who cannot attend in person.

Space at the show is limited, so interested exhibitors should contact Rural Connections as soon as possible. For more information, visit prairiefinds.com or contact Shelly Witiuk at 780-455-9101 (Edmonton area) or 1-877-455-9100 (toll-free).

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Quality Council of Alberta Brown Bag Sessions

The Quality Council of Alberta (QCA) invites you to attend their Brown Bag Sessions at The Business Link in Edmonton and in Calgary at Bantrel Company #700 6th Avenue S.W. This year's theme is "Following the Roadmap to Excellence". The QCA is offering a number of sessions, presented by noted Knowledge Management professionals, on using Knowledge Management to achieve organizational excellence. The sessions are free to members of the Quality Council of Alberta and are $10 for non-members.

A session on "Excellence for Small Business and Tourism" will be held in Calgary on Thursday, June 16 and at The Business Link in Edmonton on Friday, June 17. The sessions are held from 12:00 noon to 1:00 p.m. Seating is limited and allocatd on a first come-first
serve basis.

For more information and to register for these sessions, contact Ann Beaque at the Quality Council of Alberta at 780-423-6878, 1-800-224-0848 or by e-mail at abeaque@shaw.ca.

Business Article


Orientation of Employees
From the Strategis website

Numerous studies have shown that employees who receive a thorough and proper orientation that allows them to experience success early on in their careers are far more likely to remain with the company two years down the road. Orientation is training that works because it reaches the employee before any other (possibly negative) influences. It is your first and best opportunity to explain the requirements of the job and what it takes to be successful.

The orientation starts during the interview process. Candidates must be told which attitudes and values are accepted, and which ones are not. They need to understand which behaviours are rewarded, and which ones are not acceptable. They need to hear how their performance will be measured. Most importantly, they need to understand how important the customer is in everything the company does at every level.

You should create an initial training plan, called an "Orientation", that must be completed by every new employee upon hiring. Basics such as company background, market position and future goals should be reviewed. The organizational structure and processes, existing personnel and other relevant information must be introduced.

Initial job training should also be covered. For some retailers, the orientation process will take two weeks, while for others it may take several months.

The key to any successful orientation program is to ensure that the necessary time and effort are invested in its planning and implementation. Creating something as simple as a checklist of topics to be covered, then delivering it on a consistent and reliable basis, will often do the job. Try to get management and line employees involved in the process of delivering the program.

To access more information on human resources, visit The Human Resources Management website here.

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Feature Web Site

Access to Justice
www.acjnet.org

Access to Justice www.acjnet.org provides links to legal information of all types for all regions of Canada. To find business information, Use the "Select a Keyword" box to choose "Business" and under "All Jurisdictions" select "Alberta" then click the "Search" button to come up with many links to legal information for businesses in Alberta. These include information from Alberta Justice, The Business Link, Alberta First, as well as Canada Revenue Agency and other applicable federal law sources. The "Special Topics" section has items on Identity Theft, Privacy Issues and the Landlord and Tenant Act. These many documents can help you find the information you need when exploring the legal aspect of your business or business plan.
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Regional Access Site in the Spotlight

The Business Link works in partnership with 30 Regional Access Sites located throughout the province, plus the Calgary Business Information Centre (CBIC), to provide information and resources to Alberta entrepreneurs. To find the closest Regional Access Site in your area, visit our web site at: http://www.cbsc.org/alberta/tbl.cfm?fn=regional.

All the Regional Access Sites around the province offer a wide range of services designed specifically to meet the needs of new entrepreneurs and small to medium sized businesses in their area. The services can include financing, a wide range of resources to help small business people and many training programs and seminars.

The West Central Community Futures Development Corporation will be offering Kids Invent Toys! Summer Camp Program. By attending this camp your children will invent their own toys and learn about science, creativity and entrepreneurship, invention process, working as a team and life long learning and creativity skills. The sessions start in July so check the next issue of E-News! for more details, or contact Joan at 1-888-848-2285 for more information.

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The Business Link Business Service Centre
100-10237 104 Street NW Edmonton, AB T5J 1B1
Business Info Line: 780-422-7722 or 1-800-272-9675
Fax: 780-422-0055
www.cbsc.org/alberta
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