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Canada-Nunavut Business Service Centre
Nunavut www.cbsc.org/nunavut

Canada Business - Member of the Canada Business Network
 

 

 

 

Your Gateway to Government Information for Business

 



Services

The Canada-Nunavut Business Service Centre is committed to providing the Canadian business community with a wide range of information on government services, programs and regulations that are relevant, up-to-date and accurate. Service is delivered in the mode preferred by the client and service excellence is ensured by service standards supported by all Centres.

 



Services


The Canada-Nunavut Business Service Centre offers a combination of products, services, publications and expert referrals to help clients get current and comprehensive business information on a wide range of topics such as writing a business plan, starting a business, finding new markets and preparing for exporting. The complexity of dealing with various levels of government is reduced by providing a single point of contact to a wide range of information on government services, programs and regulations pertaining to business. In addition, each centre has an extensive business reference collection of government and non-government information for use by the business client and information officers dedicated to assisting the client.

Canada-Nunavut Business Service Centre key products include:
Interactive Business Planner (IBP):
The first small business planning software designed specifically to operate on the World Wide Web. This interactive online tool will help you prepare a comprehensive business plan for your new or existing business.

Online Small Business Workshop:
A Web-based workshop that provides techniques and information for developing your business idea, starting, marketing and financing a new venture and improving an existing small business.

Business Information System (BIS):
A database containing over 1,200 documents that describe business related programs, services and selected regulations of the government of Canada, the territory and other Canada-Nunavut Business Service Centre partners. BIS documents are available free of charge from the Canada-Nunavut Business Service Centre or on the web.

 


Service Delivery Modes


The Canada-Nunavut Business Service Centre delivers services through five different modes:

Telephone: Call our toll-free telecentres and speak to a trained business information officer who will direct you to the best sources of information or refer you to programs and services relevant to your business situation. Some Centres have optional recorded answers to frequently asked questions to speed up service.

The Web: (http://www.cbsc.org/nunavut) The Canada-Nunavut Business Service Centre Web site contains information on programs, services and selected regulations of participating federal and territorial agencies. The Web site is continually updated with new material and useful links to other Web sites.

E-mail: You can also send us your questions via e-mail from the Web site.

In Person: The Canada-Nunavut Business Service Centre offers an extensive collection of business-related publications, directories, leading-edge business products (e.g., videos, CD-ROMs) and access to external databases. Business clients can use these materials on their own or with the help of a trained business information officer.

For our hours of service, check our Service Standards



 

For the Canada-Nunavut Business Service Centre location and contact numbers, click here.

 

 

Service Standards


The Canada-Nunavut Business Service Centre continuously strives for cost effective and user-friendly ways to make business information easily accessible to the small business community in Canada. Our commitment to service means:

The Canada-Nunavut Business Service Centre services are available to anyone and core services are free of charge. (Some Centres may offer some enhanced local services for a fee.)

Service is provided in the official language of your choice.

We strive to make our services known to you.

Clients are treated with courtesy and respect.

We provide current information on federal and territorial government business-related products, programs, services and regulations. This information is accurate, helpful, relevant and timely.

The majority of enquiries are responded to within one business day upon receipt of a request in person, by telephone, fax, mail or Internet. Responses are provided through your preferred method of communication.

If we are unable to provide an answer within one business day, we will provide you with an estimate of the time required to get back to you with an answer.

If you must be referred, we will provide you with the telephone number of the contact who will best assist you. We encourage you to report back on unsuccessful referrals.

Telephone Service: Available free of charge, generally from 9:00 - 5:00 Monday to Friday (except on holidays as they apply in the territory). For exact service times, contact the centre in the territory.

Web-site: Available 365 days per year, 24 hours per day, except during periods of system maintenance.

If, for any reason, you are not satisfied with Canada-Nunavut Business Service Centre's services, we encourage you to let us know and we will do our best to promptly correct the problem.
We are committed to providing quality information to the business community.

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Last Modified: 2004-07-26 Important Notices