Service Standards

Our commitment to you our clients, is to provide you with a quality service. When you contact the Canada/Yukon Business Service Centre, you will find knowledgeable and courteous staff, dedicated to effectively meeting your business information needs. You can expect our staff to adhere to the following service standard:

• Clients are treated with courtesy and respect.
  
  
• Service is provided in the official language of your choice.
  
  
• We strive to make our services known to you.
  
  
• We provide current information on federal and provincial government business-related products, programs, services and regulations. This information is accurate, helpful, relevant and timely.
  
  
• We answer phone calls promptly.
  
  
• The majority of enquiries are responded to within one business day upon receipt of a request in person, by telephone, fax, mail or Internet. Responses are provided through your preferred method of communication.
  
  
• If we are unable to provide an answer within one business day, we will provide you with an estimate of the time required to get back to you with an answer.
  
  
• If you must be referred, we will provide you with the telephone number of the contact who will best assist you. We encourage you to report back on unsuccessful referrals.
  
  
• Telephone Service: Available free of charge, from 8:30 - 5:00 Monday to Friday (except on holidays as they apply in the territory).
  
  
• Web site: Available 365 days per year, 24 hours per day, except during periods of system maintenance.
  

If, for any reason, you are not satisfied with CBSC services, we encourage you to let us know and we will do our best to promptly correct the problem.

We are committed to providing quality information to the business community.