Exporting

The following Guide on Exporting is a document designed to help you navigate through some of the most common Federal and Provincial government export assistance programs available to individuals in New Brunswick wishing to get into the export market. Some of the Organizations listed below are not subject to the Official Language Act. Their services may not be available in both official languages. Although many of your questions will be answered in this document, the list given here is by no means exhaustive.

Before proceeding, reference should be made to the Business Start-up in New Brunswick Guide for information on the steps involved in establishing a new business in New Brunswick. You may also want to consult our complete List of New Brunswick Guides .

Note: You will notice that throughout this publication, there are some references made to other relevant documents ("see the document...") If you are using the Web, simply click on the links provided. If you are reading this publication from a print copy and would like to obtain those additional documents, please call the Canada / New Brunswick Business Service Centre at 1-800-668-1010 and we will provide you with copies.

For further information on individual programs identified herein, contact the respective governing body or the Canada / New Brunswick Business Service Centre. Because this document is only meant as a guide, the Canada / New Brunswick Business Service Centre will not accept responsibility for business decisions made based on the information provided.

TABLE OF CONTENTS

1. Elements of a Successful Export Project

2. Training and Export Preparedness

3. Sources of Available Export Information and Services

4. Trade Information Products and Tools

5. Trade Information Products - Statistical Products

6. Trade Information Products - Sourcing Products

7. Export Regulations

8. Export Financing

9. Protection of Personal Information: Your Responsibilities

10. Canada / New Brunswick Business Service Centre

1.  Elements of a Successful Export Project

1.1  Company Diagnosis
It is essential to take stock of your company's situation in order to establish whether you are ready to export: Does your company have excellent products or services at competitive prices? Would you be able to step up your production if you could find additional markets? Do you feel you have exploited the entire Canadian market potential? Do you have the time to seek out and gain export markets? Do you have the cash flow needed to cover long periods of recovery if necessary? Do you consider exporting to be a long-term commitment? There are a number of decision-making tools on the market to help you make a diagnosis of your company. The sections below provide details of government organizations that will be able to help you.

1.2  Selecting a Market
After deciding on the product or service you want to export, you have to think about potential export markets and identify them. Research on the most promising countries should include the following: statistical data on trade; trade practices and customs; transportation and communication systems; economic situation; political environment; solvency. A detailed market profile is the exporter's most valuable tool. For example, it tells you who your potential customers are, what products or services they need or use, and the influence of local conditions on their purchasing decisions.

1.3  Prospecting
Once you have targeted a potential market and completed your market study, a field trip is essential so that you can see what is really happening and check your information. A trade fair is an excellent way for a firm to promote its product on a given market and also gather a large amount of information about the competition. A trade fair is an effective way to sound out the terrain, but it is also a place where you can make sales and meet contact persons.

1.4  International Business Plan
After collecting all the information you need for your export project, you will be able to prepare a long-term strategy for penetrating the target market. The points to include in your international marketing strategy are: price, product, promotion and distribution. It is better to concentrate on one market at a time, since this seems to offer the best prospects for results.

1.5  Logistics
We advise exporters unfamiliar with the specific formalities or requirements of an importing country to use a forwarding agent. As the exporter's representative, this agent will make all the necessary arrangements to ensure that the goods are delivered to their destination. He will help the exporter prepare all the forms required (including special documents) and will inform him about shipping rates, insurance premiums, consular fees, etc.) and will also arrange letters of credit.

2.  Training and Export Preparedness

2.1  Forum for International Trade Training (FITT)
FITT provides interested exporters with the training and skills necessary to compete in the international market. FITT programs and services include:

The FITTskills Program is a proven curriculum of valuable, step-by-step procedures on how to conduct trade in the international marketplace. Compiled, developed and taught by international trade practitioners, who are experts in their field, the eight courses in the program can be taken individually or as a comprehensive program. Each course addresses essential topics within the context of global trade and is followed by a national examination or project. Successful completion of FITTskills leads to a Diploma of International Trade from FITT and fulfils the basic educational requirement for the C.I.T.P. designation. The Prior Learning Assessment and Recognition process (PLAR) adopted by FITT allows candidates with appropriate learning experiences related to the FITTskills Program courses to demonstrate that they meet the C.I.T.P. competencies and attain the designation more quickly and efficiently. Courses are readily available across Canada through training providers and online through the FITT Web site at: http://www.fitt.ca/english/view.asp?x=1.

The Going Global Workshop Series is designed to help companies, individuals and export service providers make the decision to "go global", by providing them with an understanding of the benefits and challenges of exporting. Developed and delivered in partnership with Team Canada Inc, the three-hour workshops in the series include An Introduction to International Trade, An Introduction to Market Research and An Introduction to International Marketing.

EnterpriseFITT is international trade training individually tailored to meet the unique requirements of companies that are exporting or export-ready, trade and industry associations, government departments and agencies concerned with export and international trade and/or seeking to sell their expertise internationally.

FITTservices is a series of six professional development workshops, designed to address the export training needs of small and medium-sized service firms.

FITT programs are delivered across Canada through community colleges, universities, private organizations and on-line.

For further information, please call 1-800-561-FITT (3488), see the document Forum for International Trade Training - FITT Inc. or visit the Web site at: http://www.fitt.ca/english/view.asp?x=1.

2.2  Export USA
Export USA consists of three programs:

NEBS, or the New Exporters to Border States Program, is a key export education tool offered by trade offices in the U.S. that targets Canadian companies not yet exporting to the United States. NEBS provides companies with vital practical orientation by introducing them to the essentials of exporting as well as by giving them first-hand exposure to markets located in U.S. border states.

EXTUS, or Exporters to the United States program, is a program similar to NEBS that serves Canadian companies already exporting to the U.S. border states. Formerly known as NEBS Plus, EXTUS focuses on expanding the markets of successful Canadian exporters to other regions of the United States.

The Reverse NEBS program serves Canadian companies not yet exporting to the United States by providing informative seminars in Canada on the essentials of exporting.

For more information, see the document ExportUSA.

2.3  Trade Activities (ACOA)
Atlantic Canada Opportunities Agency (ACOA) has a broad mandate for economic development in Atlantic Canada. One of its goals is to provide, through trade activities, small and medium enterprises (SMEs) encouragement, advice and information, and the capital and technology they need to take part in export trade.

• One-on-One Trade Consultations - (see the document Trade Activities )
  ACOA will provide one-on-one consultations by an expert in the field of international marketing/trade. This session can take two forms:
  • the first of the one-on-one consultation sessions will be used as a counselling follow-up to those businesses that have exporting potential, but that either missed the Pre-Exporter Trade Awareness Session, or those that require further consultation;
  • the second session will be designed as a supplement to the Pre-Exporter Trade Awareness Session and will provide businesses that attended this session a more tailored look at their exporting potential.

The client will be required to contribute a minimum of 25% of the cost of the service - approximately $500 - $1000.

• Multi-Day Trade Awareness Session - (see the document Trade Activities )
  The Multi-Day Trade Awareness Session focuses on providing trade-related information to potential exporters. This six day course provides an in-dept look at export markets, the tools that are used and what it takes to successfully sell your products outside of Canada. Subjects covered include:
     
    - Export Preparation;
    - Export Financing;
    - Search for Export Information;
    - Marketing Decisions for Exports and Logistics, and;
    - Partnerships and Planning.
     
  The cost for participating companies is approximately $500 for the six day session.
• Trade Mentoring / Coaching Program - (see the document Trade Activities )
  The client receives coaching from a knowledgeable international marketing consultant. An amount of consulting hours would be allocated to the participating company equivalent to the time the consultant would take to do the work himself/herself. The company must be truly serious about exporting, and must be willing to commit time to the consultant and the required tasks involved. ACOA will cover the costs of this program, up to 75% with the client contributing the remaining 25%, approximately $2,000 - $5,000.

• Export Partnering Program (EPP) - (see the document Trade Activities)
  Through the promotion of training and the exchange of information, the Export Partnering Program (EPP) furthers ACOA's objectives to encourage exports by small and medium enterprises with little or no experience in international trade. With this program, ACOA is developing a unique method of reaching its primary objective, namely to increase the number of SMEs that become successful exporters. Furthermore, the EPP is turning into an exceptional training tool for ACOA, thanks to the collaboration of its partners, particularly the universities in New Brunswick. Companies will be expected to contribute $2,000 to $4,000, and students will be expected to contribute $300.

For more information on the Export Partnering Program, contact the Canada/New Brunswick Business Service Centre at 1-800-668-1010.

For more information on trade activities programs listed above, contact ACOA toll-free at 1-800-561-4030 or visit the Web site at:  http://www.acoa-apeca.gc.ca/e/business/trade/index.shtml .

2.4  Consulting Group (BDC)
The Business Development Bank of Canada (BDC) provides customized consulting solutions to meet the complex challenges faced by today's Canadian entrepreneurs. Whether it's through individual consulting, group training, or a combination of both, BDC's Consulting Group (CG) helps innovative Canadian business succeed. These services are often combined with financial services to support an increasing number of innovative Canadian businesses prosper in today's global economy.

For further information, see the document Consulting Group or contact the BDC at 1-877-BDC BANX or 1-877-232-2269 or visit the BDC internet home page at:  http://www.bdc.ca/en/home.htm.

2.5  Small Business Information Seminar (CRA)
The small business information seminar program is designed primarily to benefit the small business entrepreneur. It is intended to help those who are about to start a business, as well as those who have just begun to operate a business. The contents of the program are divided into four separate modules.

For further information, see the document Small Business Information Seminar , call the Business Enquiries Line at 1-800-959-5525 or visit the Canada Revenue Agency Web site at: http://www.cra-arc.gc.ca/events/menu-e.html.

3.  Sources of Available Export Information and Services

3.1  Team Canada Inc. - Export Information Service
The objective of the 1-888-811-1119 Export Information Service is to connect Team Canada Inc clients to the full range of government export programs, services and expertise. The 1-888 service is delivered by the 13 Canada Business Service Centres (CBSC) across Canada on behalf of Team Canada Inc. Each call to the 1-888 line is automatically routed to the client's local CBSC and answered by a trained information officer. While general export information is provided directly, clients who require more expert advice or export counselling are referred to the appropriate domestic export development service.

For additional information on Export Information Service, call toll-free 1-888-811-1119, see the document Team Canada Inc 1-888 Export Information Service or visit the ExportSource Web site at:  http://exportsource.ca/gol/exportsource/site.nsf/en/index.html.

• The Step-by-Step Guide to Exporting is designed to give you an understanding of the realities of exporting and to provide you with solid, straightforward information on how to assess your export capabilities. It also steers you through the process of planning and executing your first exporting venture.

For information on the Step-by-Step Guide to Exporting, see the document Step-by-Step Guide to Exporting, call Team Canada Inc. at 1-888-811-1119 or visit the ExportSource Web site at:  http://exportsource.ca/gol/exportsource/site.nsf/en/es01868.html.

• The Roadmap to Exporting is a tool designed by Team Canada Inc to help exporters, in all stages of development, locate the best sources of export services.

For more information, please call toll-free at 1-888-811-1119, see the document Roadmap to Exporting or visit the Web site:  http://www.exportsource.ca/gol/exportsource/site.nsf/en/es02090.html.

3.2  Trade Team New Brunswick
Trade Team New Brunswick is a partnership of key provincial and federal governments coordinating trade development activities and streamlining services to exporters. It provides services to businesses to help them achieve success in global markets.

Key Objectives:

• Export Preparedness: Ensure companies have the necessary tools, skills and resources required when entering foreign markets.
• Diversifying Export Markets: Encourage active exporters to enter new markets through trade missions, exhibitions and identification of opportunities.
• Strengthened Performance: Assist exporters increase productivity, sales, profits and job creation at home.

For additional information on Trade Team New Brunswick, see the document BNB-Trade Team New Brunswick , visit the Web site at the following address:  http://www.ttnb.ca or contact the Canada / New Brunswick Business Service Centre at 1-888-811-1119.

3.3  Canada / New Brunswick Business Service Centre
The Canada Business Service Centres (CBSCs) are your gateway to government information for business. The CBSCs provide a wide range of information on government services, programs and regulations and are there to answer your questions about starting a new business or improving an existing one.

For additional information on the Canada / New Brunswick Business Service Centre, see the document Canada Business or call toll-free 1-800-668-1010 or visit their Web site at:   http://www.cbsc.org/servlet/ContentServer?cid=1077799503960&pagename=CBSC_NB%2FCBSC_WebPage%2FCBSC_WebPage_Temp&lang=en&c=CBSC_WebPage.

3.4  Department of Foreign Affairs and International Trade Canada (DFAIT) - Enquiries Services
The Enquiries Service responds to general enquiries about the Department's mandate, organizational structure and diplomatic representation abroad, trade-related enquiries concerning exporting procedures and foreign markets and questions about Canada's foreign policy and involvement in international organizations.

For further information on their services, see the document Enquiries Service , contact the Enquiries Service Centre at 1-800-267-8376 or visit the Web site at: http://www.infoexport.gc.ca/ie-en/MarketReportsAndServices.jsp .

3.5  Agri-Food Trade Service (ATS)
The Agri-Food Trade Service (ATS) is an international business development service. The service is the agri-food arm of Team Canada Inc (TCI), the overall government network which provides international business development services to industry.

For more information on ATS, see the document Agri-Food Trade Service (ATS) , or visit the Internet site at: http://ats-sea.agr.ca/general/home-e.htm.

3.6  The Canadian Trade Commissioner Service
The Canadian Trade Commissioner Service promotes Canadian economic interests on international markets. They provide to Canadian businesses that have selected and researched their target markets the information and help they need to prepare for the challenges of international business.

For more information, see the document  The Canadian Trade Commissioner Service - TCS, visit The Canadian Trade Commissioner Service's Web site at:  http://www.infoexport.gc.ca/ie-en/MarketReportsAndServices.jsp or call toll-free 1-888-811-1119.

For information on services in Canada, see the document International Trade Canada (Regional Offices) .

3.7  Canadian Association of Importers and Exporters Inc.
The Canadian Association of Importers and Exporters Inc. (CAIE) is a private, non-profit organization. The CAIE is Canada's key source of information on Canadian customs and trade policy and provides Canadian importers and exporters with critical and timely information, effective representation to government and effective solutions for members' concerns.

For further information, see the document Canadian Association of Importers and Exporters or visit the Web site at the following address: http://www.caie.ca.

3.8  SME Information Centre - Customs
The SME Information Centre is tailor-made for small and medium enterprises by the Canada Border Services Agency and includes:

• online customized tools and information;
• enhanced automated telephone services; and
• access to small business representatives.

The services are tailored for Canadian small and medium enterprises (SMEs) that import goods occasionally or for the first time. However, the services are also useful to all importers or exporters.

For further information, see document SME Information Centre - Customs or call the Border Information Service (BIS)  at: 1-800-461-9999.

4.  Trade Information Products and Tools

4.1  ExportSource
ExportSource is Canada's most comprehensive online source of export information. ExportSource delivers information and tools designed to assist Canadian businesses in exporting abroad or expanding into new markets. Through a single portal, visitors can search TCI member and partner Web sites and link to non-government and private-sector sources.

For further information, see the document ExportSource, contact Team Canada Inc. at 1-888-811-1119 or access ExportSource on the Internet at: http://exportsource.ca/gol/exportsource/site.nsf/en/index.html .

4.2  Strategis
Strategis is Industry Canada's Web site of business and consumer information. It provides fast, accurate and value-added information aimed at small and medium-sized firms, as well as consumers. With Strategis, Canadian businesses have access to a vast array of management resources, perspectives and data that can help them further develop and expand markets, create alliances and find new clients. Consumers have access to interactive bank service charge and credit card cost calculators, and other useful information to help them become better informed citizens. Businesses and consumers who are not linked to the Internet can access Strategis through various Canada Business Service Centres and community access points across the country.

For further information, see the document Strategis, contact the Strategis hotline at 1-800-328-6189 or visit the Strategis home page at: http://strategis.gc.ca/engdoc/main.html.

4.3  Department of Foreign Affairs and International Trade Canada (DFAIT)
This is DFAIT's most advanced electronic information dissemination platform. It allows users to obtain relevant information concerning DFAIT, its activities, programs and services. You can access DFAIT's home page at the following address: http://www.itcan-cican.gc.ca/menu-en.asp or call DFAIT's Enquiries Service toll-free at 1-800-267-8376.

4.4  Export Your Services...Take a World View!
Export Your Services...Take a World View!, the MILLENNIUM EDITION is the information source on exporting which is designed primarily for service exporters. It features updated, streamlined and improved information to assist small and medium size service firms which are interested in exporting, to do so successfully.

For more information, see the document Export Your Services...Take a World View or visit the Web site at: http://www.exportsource.ca/gol/exportsource/site.nsf/en/es02487.html.

4.5  Export Diagnostic
The Export Diagnostic is an online tool to help businesses assess their export readiness and identify priorities as they prepare to enter foreign markets. For businesses that are currently exporting, the tool may assist in fine-tuning export strategies.

For more information, please see the document Export Diagnostic or visit the Web site:   http://exportdiagnostic.ca.

4.6  Virtual Trade Commissioner (VTC)
The Virtual Trade Commissioner (VTC) is your personal gateway to the Canadian Trade Commissioner Service. Over 30 000 qualified Canadian exporters of goods and services take advantage of this internal government database (formerly known as WIN Exports). The VTC provides your company with access to market information, international business opportunities, and much more. Registration to the VTC is free.

For more information, please see the document  The Canadian Trade Commissioner Service - TCS or visit the Web site at:  http://www.infoexport.gc.ca/ie-en/login.jsp.

4.7  Interactive Export Planner - Team Canada Inc.
The Interactive Export Planner (IEP) is a computer software program that uses the capabilities of the Internet to assist you in preparing an export plan or an export-focused business plan for a new or existing business. With the Interactive Export Planner, you will:

- be guided through each section of your plan using a question and answer format;
- learn definitions and tips, and view samples plans to help you to write your own plan;
- have financial projections prepared for you, based upon the information you provide; and
- use the power of the Internet to assist you in researching your export plan or business plan.

For further information, please call Team Canada Inc at 1-888-811-1119, see the document Interactive Export Planner - IEP or visit the Web site at the following address: http://exportsource.ca/gol/exportsource/site.nsf/en/es01875.html.

4.8  Businesswomen in Trade
The Businesswomen in Trade Web site was developed by the Department of Foreign Affairs and International Trade Canada (DFAIT) for women entrepreneurs who lead small and medium enterprises to meet their special information and assistance needs that are relevant to exporting and export activities. This Web site is a gateway to a wealth of information on preparing for and succeeding in the export marketplace.

For more information, see the document Businesswomen in Trade or visit the Web site at:  http://www.dfait.gc.ca/businesswomen.

4.9  International Business Opportunities Centre
A partnership between the Department of Foreign Affairs and International Trade Canada (DFAIT) and Industry Canada (IC), the International Business Opportunities Centre (IBOC) matches business leads identified by Canadian Trade Commissioners abroad with the interests of capable Canadian firms, particularly small and medium-sized enterprises (SMEs).

The Centre uses a team approach to effectively link international opportunities with domestic capabilities. IBOC uses sources such as DFAIT's Virtual Trade Commissioner (see document The Canadian Trade Commissioner Service - TCS) and IC's Canadian Company Capabilities (Strategis) electronic databases to search out and engage Canadian companies in international markets. The Centre also communicates with a broad network of contacts in Industry Canada, Agriculture and Agri-Food Canada, other federal and provincial departments and agencies, and industry associations in order to identify potential Canadian suppliers of products and services.

For more information, see the document International Business Opportunities Centre - IBOC or visit IBOC's Web site at:  http://www.e-leads.ca/cancompanies/default-e.asp .

4.10  TradeMap Canada
TradeMap Canada is an innovative tool created by the International Trade Centre in Geneva to allow exporters and trade professionals to easily access key international trade data. Team Canada Inc is pleased to provide this service for free to Canadians through a registration on Exportsource.ca TradeMap provides online access to the world's largest trade database and presents indicators on export performance, international demand, alternative markets, and the role of competitors from both the product and country perspective.

For more information, see the document TradeMap Canada , call toll-free 1-888-811-1119 or visit the Web site: http://www.trademap.net/canada/login.htm.

4.11  Export Development Canada - Online Services
Export Development Canada (EDC) supports exporters of all sizes with innovative products and services. They offer a complete online solution for exporters who want a quick and convenient way to reduce credit risk.

For more information, see the document Export Development Canada Online Services .

4.12  Canadian Company Capabilities - Industry Canada
Canadian Company Capabilities (CCC) is an online database which profiles approximately 50 000 Canadian companies. It offers free registration to Canadian companies and is available globally through Strategis, Industry Canada's Web site. This database contains vital company information that can be searched to locate Canadian suppliers and distribution channels, to determine competition, to form partnerships and to uncover export ventures.

Registration to CCC is voluntary and free of charge. For those companies that do not have access to the Internet, Industry Canada invites them to register and update their information through Community Access Program sites or Canada Business . Companies are invited to update their information at least once a year to keep it timely. Companies are encouraged to register electronically through the Internet at: http://strategis.gc.ca/cdncc.

For more information, please call 1-800-328-6189, see the document Canadian Company Capabilities or visit the Web site at:  http://strategis.gc.ca/cdncc.

4.13  Export Alert! - RegWatch - Standards Alert!
The Standards Council of Canada offers businesses and industries a number of specialized standards and standards-related information products online such as:

• Export Alert!, http://www.scc.ca/en/news_events/subscriptions/export_alert.shtml the only automated electronic mail (E-mail) notification system of its kind in the world;
• RegWatch, http://www.scc.ca/en/news_events/subscriptions/regwatch.shtml a database of standards referenced in federal legislation;
• Standards Alert!http://www.scc.ca/en/news_events/subscriptions/standards_alert.shtml an E-mail notification service on new and revised Canadian and international standards.

For more information, see document Export Alert! - RegWatch - Standards Alert!

4.14  Trade Fairs and Missions
The Canadian Trade Commissioner Service as part of the Department of Foreign Affairs and International Trade Canada (DFAIT), and other member departments of Team Canada Inc support a number of trade fairs and trade missions. These fairs and missions help Canadian companies expand their interests in global markets. Market information, financial assistance and assistance with the logistical details associated with participating in these events are provided by Team Canada Inc member departments, freeing a company to concentrate on its marketing efforts.

For more information, see document Trade Fairs and Missions .

4.15  IFInet - IFI Procurement and Capital Projects Opportunities
IFInet is an Internet gateway to procurement business in transitional and developing countries funded by the International Financial Institutions (IFIs) and UN agencies. These agencies spend millions each year to assist developing countries enhance their physical and social infrastructure. Canadian companies can be eligible to bid on these contracts.

For further information, see the document IFInet - IFI Procurement and Capital Projects Opportunities or visit the Department of Foreign Affairs and International Trade Canada (DFAIT)'s Web site at:  http://www.infoexport.gc.ca/ifinet/menu-e.htm.

4.16  Exporting to the United States - A Guide for Canadian Businesses
Published by Team Canada Inc, Exporting to the United States - A Guide for Canadian Businesses , is an online guide for Canadian small- to medium-sized businesses who want to export to the United States. It offers information, tips and resources that will help businesses succeed more quickly and easily in the United States market.

The online version of this guide can be assessed online at: http://exportsource.ca/gol/exportsource/site.nsf/en/es02631.html

5.  Trade Information Products - Statistical Products

5.1  World Trade Analyzer
The World Trade Analyzer (WTA) shows merchandise trade flows between member countries of the United Nations. With access to trade figures for over 20 years, you can track trends in global trade. The resident ORACLE software allows you to retrieve highly detailed trade data in a variety of configurations to suit your own purposes.

For more information, see the document Trade Data and Statistics, or visit Statistics Canada's Web site at:  http://www.statcan.ca:8096/bsolc/english/bsolc?catno=65F0016X.

5.2  Trade Data Online
Trade Data Online provides detailed information on Canadian and U.S. imports, exports and trade balances - in terms of dollars or percentages - with 200 countries for over 5,000 commodities (by HS codes) for the latest ten complete years and the current year to date. Monthly details are also available for the last two years. In a separate module, information is available on the imports, exports, trade balances, manufacturing shipments, apparent domestic markets and export intensities of Canadian industries (by NAICS and SIC codes).

For more information, please call 1-800-328-6189, see the document Trade Data Online or visit the Web site at:   http://strategis.gc.ca/tdo.

6.  Trade Information Products - Sourcing products

6.1  Directory of Aboriginal Exporters
The Directory of Aboriginal Exporters contains Aboriginal small and medium enterprises that are:

• exporting;
• export-ready; or
• export-oriented.

For further information or to obtain a copy of the Directory, call the Department of Foreign Affairs and International Trade Canada (DFAIT) at 1-800-267-8376, see the document Directory of Aboriginal Exporters or visit the Web site at the following address:  http://www.dfait-maeci.gc.ca/aboriginalplanet/750/business/directory2002-en.asp.

7.  Export Regulations

7.1  Business Number - Importer/Exporter Account Number

All Canadian individuals or businesses exporting on a commercial basis must obtain a business number in order to account for their goods. The Canada Revenue Agency uses this number to identify a business and to process Customs accounting documents. Application forms are available from all Canada Revenue Agency offices that clear commercial shipments, and from Business Window sites, where you may also submit completed forms.

For more information, please call 1-800-959-5525, contact your nearest Canada Revenue Agency Business Window Office, see the documents Importer/Exporter Account Number and Business Number - BN or visit the Web site at: http://www.cra-arc.gc.ca/tax/business/topics/bn/needone/importexport-e.html. To locate the nearest Canada Revenue Agency Business Window Office, see the document Business Window - Supplement.

7.2  Border Information Service - BIS (formerly ACIS)
The Border Information Service - BIS is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general customs information.  With the help of a touch-tone telephone, clients can hear recorded information. If you are calling during office hours and need additional information on a particular topic, you can press "0" to speak to an agent. For more information, please call 1-800-461-9999, see the document  Border Information Service - BIS or visit the Web site at: http://www.cbsa-asfc.gc.ca/eservices/bis/menu-e.html.

7.3  Reporting of Exports
Exporters must report to the Canada Border Services Agency (CBSA) on goods they export out of Canada. Any Canadian shipment exported directly to a non-U.S. destination, as well as those that are shipped in transit through the U.S. destined for a third country, must be reported. Unless the goods are controlled, prohibited or regulated, exporters do not have to declare the following:

• a shipment of goods valued at less than CAN $2,000;
• a shipment of goods destined for domestic consumption in the United States, Puerto Rico or the U.S. Virgin Islands;
• a foreign shipment passing through Canada destined for a third country.

All controlled, prohibited and regulated goods require permits, certificates or licenses that must be presented before exportation of these goods. Such goods, when destined for consumption in a country other than the United States, must also be accompanied by Form B13A, Export Declaration, regardless of the value of the goods. It is the exporter's responsibility to find out if the goods he wishes to export are controlled, prohibited or regulated.

The Canada Border Services Agency (CBSA) and Statistics Canada have jointly developed the Canadian Automated Export Declaration (CAED), a Windows-based software application designed to offer flexibility and convenience, to streamline the export reporting process and to reduce the export reporting problems of under coverage, duplication and paper burden. It provides exporters or their agents the ability to transmit completed Export Declarations directly to the Federal Government of Canada via the Internet. Exporters who do not use the CAED must report their exports by completing form B13A Export Declaration,which is available in PDF format at the Web site: http://www.cbsa-asfc.gc.ca/E/pbg/cf/b13a/README.html.

For more information on CAED, please call 1-800-263-1136 or visit the Web site at:   http://www.statcan.ca/english/exports/index.htm.

For more information on the reporting of exports, please call 1-800-461-9999, communicate with the nearest CBSA Customs Offices - Supplement, see the document Reporting of Exports or visit the Web site:   http://www.cbsa-asfc.gc.ca/export/menu-e.html.

You may also consult the CBSA guide entitled Exporting Goods From Canada - A Handy Customs Guide for Exporters at the Web site: http://www.cbsa-asfc.gc.ca/E/pub/cp/rc4144/README.html.

7.4  Exports of Prohibited and Controlled Goods
Some government departments/agencies prohibit certain goods from entering or leaving Canada. Certain other goods are controlled, meaning that permits, certificates, labeling or authorizations from a federal department/agency are needed before the goods can be released by the Canada Border Services Agency (CBSA), which holds them until the importer or exporter meets all the requirements.

For more information, please call 1-800-461-9999. For a list of federal departments which control certain goods, please see the document Requirements for Imports and Exports of Prohibited and Controlled Goods - Other Federal Government Departments or visit CBSA's Web site at:  http://www.cbsa-asfc.gc.ca/menu/D-e.html.

7.5   Export and Import Permits Act - Export Permits
Under the authority of the Export and Import Permits Act, the issuance of Export Permits is administered by the Export Control Division of the Department of Foreign Affairs and International Trade Canada (DFAIT). The Division provides assistance to exporters in determining if export permits are required. It also publishes brochures and Notices to Exporters that are freely available on request.

For further information, see the document Export Permits, contact the Export Controls Division of DFAIT at 1-800-267-8376 or visit DFAIT's Web site at:  http://www.dfait-maeci.gc.ca/eicb/menu-en.asp.

7.6  Temporary Importation / Exportation Programs
All goods entering Canada, even those being imported temporarily or those goods which were exported temporarily, are subject to duty and tax on their full value, unless there is a provision to relieve the duties and taxes owing.

For further information, see the document Temporary Importation/Exportation Programs , call toll-free 1-800-461-9999 or visit the Canada Border Services Agency Web site at: http://www.cbsa-asfc.gc.ca/contact/rco-e.html.

7.7  Administrative Monetary Penalty System (AMPS)
The Administrative Monetary Penalty System (AMPS) is a civil penalty regime that will secure compliance with Customs legislation through the application of monetary penalties. The AMPS became effective October 7, 2002. The purpose of AMPS is to encourage traders (importers, exporters and service providers) to comply with Canada's laws governing the importation and exportation of goods. Penalties are graduated and correspond to the frequency and severity of the non-compliance.

For more information, see the document Administrative Monetary Penalty System (AMPS) or consult the Canada Border Services Agency's Web site at:  http://www.cbsa-asfc.gc.ca/general/amps/menu-e.html.

8.  Export Financing

8.1  Business Development Program - BDP (ACOA)
ACOA can finance up to 75% of the costs of developing a marketing plan and of hiring a marketing manager to implement the plan over a three-year period. Other eligible activities include designing new labels and packaging, promotional materials, advertising, product demonstrations and participation at trade shows. Export-related activities can also be financed through provisionally repayable loans.

For more information, see the document Business Development Program - Improving Your Competitiveness , call the ACOA toll-free line at: 1-800-561-4030 or visit the Web site at the following address: http://www.acoa.ca/e/financial/bdp/competitive.shtml.

8.2  Trade Assistance Program and Services
The Trade Assistance Programs and Services (TAPS) is intended to introduce New Brunswick companies to exporting, and to assist in the development of "new" export markets outside of the Maritimes. Priority emphasis will be on sectors with the greatest potential to contribute to the economy of New Brunswick. The following definitions apply for the purposes of this program:

• Exporter: Any New Brunswick company who has not previously accessed up to $15,000 under previous provincial trade assistance programs from January 1997 to date.
• Mature Exporter: Any New Brunswick company who has exceeded the $15,000 maximum.

For additional information, see the document BNB-Trade Assistance Programs and Services (TAPS) or visit the Web site: http://www.gnb.ca/0398/export/index-e.asp.

8.3  Financing Services for Smaller Capital Goods Exporters (Export Development Canada)
This program applies to Canadian exporters of capital goods (goods which are considered to have a long economic life, and which would typically require a repayment term of more than one year). EDC generally looks for at least 50% Canadian content.

For additional information, see the document Financing Services for Smaller Capital Goods Exporters, call toll-free 1-866-278-2300 or visit the Web site: http://www.edc.ca/english/index.htm.

EDC also offers Accounts Receivable Insurance to cover your company against 90% of losses if your foreign buyer doesn't pay. Export contracts can be insured against a wide range of commercial and political risks. For more information, see the document Export Receivables Insurance.

8.4  NORTHSTAR Trade Finance Inc.
NORTHSTAR Trade Finance Inc. supports small and medium sized Canadian exporters by offering financing to creditworthy foreign buyers of eligible Canadian goods and services. NORTHSTAR complements Export Development Canada (EDC's) export financing services by financing export sales of between $100 000 and $5 million, with repayment terms of one to five years.

For further information, see the document NORTHSTAR Trade Finance Inc. contact Northstar at 1-800-663-9288 or visit their home page at: http://www.northstar.ca.

8.5  Aboriginal Business Canada
Thousands of Aboriginal entrepreneurs got their start or expanded their operations with help from Aboriginal Business Canada. First Nations, Métis and Inuit business and financial institutions have also established services, and developed and strengthened their networks to create a driving force in the economy of Canada's First Peoples.

Aboriginal Business Canada is an Industry Canada program which promotes the growth of commerce as one means towards economic self-sufficiency for Aboriginal people.

For further information, see the document Aboriginal Business Canada or call Aboriginal Business Canada in Halifax at 902-426-2018 or visit their home page at: http://strategis.ic.gc.ca/epic/internet/inabc-eac.nsf/en/Home .

8.6  Technology Inflow Program - TIP
The Technology Inflow Program (TIP) has a domestic and international component and is designed to assist Canadian SMEs access Canadian or foreign technology and help develop R&D partnerships. TIP helps acquire technology by:

• Offering information and advice on Canadian sources, technology licensing and strategic partnerships, and visitor services through its specialized advisory services.
• Providing modest financial support for certain eligible activities related to the partnering or acquisition of this foreign technology.

For more information, call toll-free 1-877-994-4727.

8.7  Financing for Exporting - Business Development Bank of Canada
Boost your sales, increase your profits, and explore your exporting potential with BDC's financial solutions for current or potential exporters.

For more information, please contact the BDC at 1-877 BDC BANX (1-877-232-2269) or visit the Web site:  http://www.bdc.ca/en/home.htm .

8.8  Atlantic Trade and Investment Partnership (ATIP) - ACOA
The Atlantic Trade and Investment Partnership (ATIP), an important component of the Atlantic Investment Partnership, seeks to ensure that new and existing exporters are equipped with the requisite export skills and opportunities for successful market entry and sustained export activity and that new initiatives are implemented to attract increased Foreign Direct Investment.

The initiative draws on the following five key elements:

• Team Canada Atlantic Trade Missions
• Sector Export Strategies
• Trade Education and Skills Development
• Export Internship
• Atlantic Investment Strategy
  Each of the five key elements has its own eligibility requirements.

For more information, see the document Atlantic Trade and Investment Partnership (ATIP) , call toll-free 1-800-561-4030 or visit the Web site: http://www.acoa.ca/e/financial/aip/index.shtml.

8.9  EXPORT Finance Guide
The EXPORT Finance Guide from Export Development Canada helps Canadian small businesses understand and access information tools relating to exporting at each stage of the export transaction cycle. This tool will help you determine what kind of financing you need, and where to find it. Direct links to export finance solutions from both public and private sector institutions are provided, as well as risk mitigation solutions and other relevant information to your export finance needs at the appropriate stage.

For more information, see the document  EXPORT Finance Guide, call toll-free 1-866-283-2957 , or visit the Web site: https://www.edc.ca/edcapp/ExportFinanceGuide/eff_e.asp.

9.  Protection of Personal Information: Your Responsibilities

The Guide to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) helps businesses understand their obligations and comply to the Act. Since January 1, 2004, the PIPED Act covers the collection, use or disclosure of personal information in the course of all commercial activities in Canada, except in provinces which have enacted legislation that is deemed to be substantially similar to the federal law.

For more information, see the document Protection of Personal Information - Your Responsibilities, call toll-free 1-800-282-1376 or visit the Web site:  www.privcom.gc.ca/information/guide_e.asp.

10.  The Canada / New Brunswick Business Service Centre

The Canada / New Brunswick Business Service Centre is an innovative partnership of federal and provincial government departments. Both levels of government work with key private-sector organizations to create a seamless information network for entrepreneurs.

Our mission is to improve the start-up, survival and growth rates of small and medium sized enterprises by giving business people in every part of New Brunswick access to accurate, timely and relevant information and referrals.

What can we do for you? We can guide you in the right direction! We can give you the information you need! We are your best source of comprehensive business information!

The Canada / New Brunswick Business Service Centre is accessible province-wide and free of charge. You may reach us through our toll-free number or visit us with your questions. Our office is open from 8:30 a.m. to 5:00 p.m., Monday to Friday. We also provide a 24-hour business information service, seven days a week, through our Web site.

Here's how to reach us:

DISCLAIMER
Information contained in this document is of a general nature only and is not intended to constitute advice for any specific fact situation. Users concerned about the reliability of the information should consult directly with the source, or seek legal counsel.

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