Importing

The following guide on Importing is a document designed to help you navigate through some of the most common programs on importing offered by the Federal government. Although many of your questions will be answered in this document, the list given here is by no means exhaustive.

Before proceeding, reference should be made to the Business Start-up in New Brunswick guide for information on the steps involved in establishing a new business in New Brunswick. You may also want to consult our complete List of New Brunswick Guides .

Note:  You will notice that throughout this publication, there are some references made to other relevant documents ("see the document...") If you are using the Web, simply click on the links provided. If you are reading this publication from a print copy and would like to obtain those additional documents, please call the Canada / New Brunswick Business Service Centre at 1-800-668-1010 and we will provide you with copies.

For further information on individual programs identified herein, contact the respective governing body or the Canada / New Brunswick Business Service Centre. Because this document is only meant as a guide, the Canada / New Brunswick Business Service Centre will not accept responsibility for business decisions made based on the information provided. 

TABLE OF CONTENTS

1.     Information Services

1.1   Border Information Service (BIS)
1.2   Customs Automated Data Exchange (CADEX) and Customs Declaration (CUSDEC)
1.3   Line Release System (PARS and FIRST)
1.4   Exports and Imports - Statistics
1.5   Trade Data Online
1.6   Canadian Importer's Database
1.7   Customs Broker
1.8   Import Service Centres
1.9   Trade Data and Statistics
1.10 Small Business Information Seminar (CRA)
1.11 SME Information Centre - Customs
1.12 Importing Goods Into Canada
1.13 Food Import - (CFIA)

2.     International Trade

2.1   World Trade Analyzer (WTA)
2.2   North American Free Trade Agreement (NAFTA)
2.3   Advance Rulings Program
2.4   Canada - Chile Free Trade Agreement - Agriculture
2.5   Canada-Israel Free Trade Agreement (CIFTA) - Agriculture

3.     Regulations

3.1   Duty Deferral Program - Duty Drawbacks
3.2   Import Permits - Export and Import Permits Act
3.3   Business Number - Importer/Exporter Account Number
3.4   Product Safety
3.5   Tariff Classification of Imported Goods
3.6   Temporary Importation / Exportation Programs
3.7   Valuation of Imported Goods
3.8   Protective Measures for Canadian Products against Unfair Foreign Competition
3.9   Labelling
3.10 The Administrative Monetary Penalty System (AMPS)
3.11 Canada-Chile Free Trade Agreement (CCFTA)
3.12 Canada-Israel Free Trade Agreement (CIFTA)
3.13 Protection of Personal Information: Your Responsibilities

4.     Reporting and Recording Imports

4.1   Reporting of Imported Goods
4.2   Records for Imported Goods

5.     Postage / Shipping

5.1   Postal Import Control System (PICS) and Casual Refund System (CRS)
5.2   Courier Low-Value Shipment Program

6.     Additional Information

6.1  Investment Partnerships Canada (IPC)
6.2  Trade Facilitation Office Canada (TFOC)

7. Canada / New Brunswick Business Service Centre

1.  Information Services

1.1  Border Information Service - BIS (formerly ACIS)
The Border Information Service - BIS is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general customs information. With the help of a touch-tone telephone, clients can hear recorded information. If you are calling during office hours and need additional information on a particular topic, you can press "0" to speak to an agent. For more information, please call 1-800-461-9999, see the document  Border Information Service - BIS or visit the Web site at: http://www.cbsa-asfc.gc.ca/eservices/bis/menu-e.html.

1.2  Customs Automated Data Exchange - CADEX - and Customs Declaration - CUSDEC
CADEX and CUSDEC are electronic data interchange (EDI) systems offered by the Canada Border Services Agency which allow importers and brokers to file customs accounting documents (B3 forms) electronically.

CADEX and CUSDEC also offer centralized accounting privileges and can send accounting information to clients. Other features include data transmission for notification of customs release, overdue entries and classification. The system also includes information on tariffs, GST and excise tax rate changes on commodities.

For more information, please call 1-800-461-9999, see the document Customs Automated Data Exchange - CADEX - and Customs Declaration - CUSDEC or visit the Web site:  http://www.cbsa-asfc.gc.ca/import/servicesintro-e.html.

1.3  Line Release System (PARS and FIRST)
The following line release options speed up the release processing times of commercial goods and reduce traffic congestion at border crossings.

• G7 Import One Step Release on Full Documentation (RFD)
• Prearrival Review System (PARS)
• Frequent Importer Release System (FIRST)
• Release Notification System (RNS)
• Electronic data interchange (EDI) release
• Customs Internet Gateway
• Foreign Affairs/Customs Automated Permit System (EXCAPS)
• Customs Automated Data Exchange (CADEX) system
• Customs Declaration (CUSDEC)
• EDI marine and rail cargo systems
• Customs/Canadian Food Inspection Agency (CFIA) interface
• Commercial Cash Entry Processing System (CCEPS)

For further information, see the document Line Release System, contact your customs border services office or visit the Canada Border Services Agency's Web site at: http://www.cbsa-asfc.gc.ca/import/servicesintro-e.html#P505_54325.

1.4  Exports and Imports - Customs Basis
Statistics Canada maintains records related to exports and imports on a customs basis. Topics included in these records are exports and imports according to the Harmonized System on a customs basis, by quantity and value, by commodity, and by country. The Harmonized System (HS) helps international trade by simplifying the requirements of customs administrations, trade statisticians, carriers and producers.

The Classification Tracking System (CTS) is a Statistics Canada data and software product providing information on all changes to the Harmonised System of Classification.

For further information, please call 1-800-263-1136, see the document Trade Data and Statistics or visit the Web site at http://www.statcan.ca/menu-en.htm .

1.5  Trade Data Online
Through the Internet, Trade Data Online provides detailed information on Canadian and U.S. imports, exports and trade balances - in terms of dollars or percentages -  with 200 countries for over 5,000 commodities (by HS codes) for the latest ten complete years and the current year to date. Monthly details are also available for the last two years. In a separate module, information is available on the imports, exports, trade balances, manufacturing shipments, apparent domestic markets and export intensities of Canadian industries (by NAICS and SIC codes).

For further information on Trade Data Online, see the document Trade Data Online or contact Industry Canada toll-free at 1-800-328-6189. Trade Data Online is an integral part of Strategis, Industry Canada's online business information web site and is available through the Internet at http://strategis.ic.gc.ca/tdo.

1.6  Canadian Importers Database
With this market intelligence tool, Canadian manufacturers and primary goods producers can find out the names and locations of the major companies importing specific products into Canada. By identifying buyers, suppliers or import replacement opportunities from the comfort of their offices, Canadian businesses are then free to concentrate their marketing efforts on these specific sales leads and spend less time searching and more time selling. This database is offered free of charge.

For further information, please call Industry Canada toll-free at 1-800-328-6189, see the document  Canadian Importers Database or visit the following Web site: http://strategis.gc.ca/sc_mrkti/cid/engdoc/index.html.

1.7  Customs Brokers
Only customs brokers licensed by the Canada Border Services Agency (CBSA) may, on a commercial basis, account for goods and pay duties and taxes on behalf of an importer, under section 32 of the Customs Act. A licensed customs broker is the only entity that can clear commercial goods for importers. An importer must authorize the broker to conduct business.  

For further information, please call the CBSA toll-free at  1-800-461-9999 or see the document Licensing of Customs Brokers or visit the Web site at:  http://www.cbsa-asfc.gc.ca/E/pub/cm/d1-8-1/README.html.

1.8  Import Service Centres
The Canadian Food Inspection Agency (CFIA), in co-operation with the Canada Border Services Agency, has established three regional Import Service Centres (ISC) to serve the Canadian agri-food industry and importers of agri-food products:

• Eastern Region - served from Montreal, Quebec;
• Central Region - served from Lester B. Pearson International Airport ,Toronto;
• Western Region - served from Vancouver International Airport (Pacific Highway).  

For further information, please call  toll-free at 1-877-493-0468 (Eastern Region), see the document Import Service Centres or visit the Web site at the following address: http://www.inspection.gc.ca/english/toce.shtml .

1.9  Trade Data and Statistics
Statistics Canada maintains records related to sales, inventories and operating data for retail and wholesale businesses and the number and value of new motor vehicles sold in Canada. Statistics Canada also maintains detailed trade data by commodity or industry and records related to exports and imports on a customs basis.

For further information, please call Statistics Canada toll-free at 1-800-263-1136, see the document Trade Data and Statistics or visit the Web site for the Online Catalogue at: http://www.statcan.ca:80/english/search/ips.htm.

1.10  Small Business Information Seminar (CRA)
The Canada Revenue Agency (CRA) is providing for those who are about to start a business, as well as those who have just begun to operate a business, the small business information seminar program. The contents of the program are divided into four separate modules and are designed primarily to benefit the small business entrepreneur on questions like exporting, importing and taxation.

For further information, see the document Small Business Information Seminar,  call the Business Enquiries Line at 1-800-959-5525 or visit the Canada Revenue Agency Web site at: http://www.cra-arc.gc.ca/events/menu-e.html.

1.11  SME Information Centre - Customs
The SME Information Centre is tailor-made for small and medium enterprises by the Canada Border Services Agency and includes:

• online customized tools and information;
• enhanced automated telephone services; and
• access to small business representatives.

The services are tailored for Canadian small and medium enterprises (SMEs) that import goods occasionally or for the first time. However, the services are also useful to all importers or exporters.

For further information, see the document SME Information Centre - Customs or  call the Border Information Service - BIS at: 1-800-461-9999.

1.12  Importing Goods Into Canada
This Web page: http://www.cbsa-asfc.gc.ca/import/menu-e.html can answer many of your questions if you are a business that imports commercial goods into Canada. If you are a small business or new importer, visit the SME Information centre for useful tools and a simplified Step-by-Step Guide to Importing.

Step-by-Step Guide to Importing
CBSA created a step-by-step guide to help small and medium enterprises (SMEs) that import goods occasionally or are importing for the first time. This tool demystifies the process of importing commercial goods into Canada.

The various steps of the guide are found under the following topics:

• Before importing
• Tariff classification, rate of duties and taxes
• Importing
• Adjustments and records
• Trade incentives and other information
• Appendix of Client Services Offices

For more information, see the document Step-by-Step Guide to Importing , call the Border Information Service - BIS at 1-800-461-9999 or visit: http://www.cbsa-asfc.gc.ca/sme/stepbystep/import/menu-e.html.

1.13 Food Import - (CFIA)
The Canadian Food Inspection Agency (CFIA) provides services and resources to assist Canadian food importers. These services include the Import Service Centres, the Automated Import Reference System, and a variety of guides that provide valuable information on importing foods into Canada.

The CFIA Web site contains a vast amount of information on importing food into Canada. They provide information on import by commodity, import procedures, and useful guides that are designed to assist food importers. Examples of available guides are:

• Guide to Importing Food Products Commercially
• Food Recalls - Importers Guide

For more information, you may see the document Food Import or visit the CFIA's Web site at http://www.inspection.gc.ca/english/toc/importe.shtml.

2.  International Trade

2.1   World Trade Analyzer (WTA)
The World Trade Analyzer (WTA) shows merchandise trade flows between member countries of the United Nations. With access to trade figures for over 20 years, you can track trends in global trade. The resident ORACLE software allows you to retrieve highly detailed trade data in a variety of configurations to suit your own purposes. You can:

• compare and analyze trade statistics for producing and consuming nations;
• search by keywords;
• create tables;
• drill down and aggregate hierarchical data;
• find detail and aggregate hierarchical data;
• graph your results;
• export your findings to other applications.

For further information, see the document Trade Data and Statistics, or visit Statistics Canada's Web site at:  http://www.statcan.ca:8096/bsolc/english/bsolc?catno=65F0016XCE.

2.2  North American Free Trade Agreement (NAFTA)
The North American Free Trade Agreement (NAFTA) came into force on January 1, 1994. As of January 1, 2003, the agreement eliminates tariffs on nearly all qualifying goods among Canada, Mexico and the United States. NAFTA provides secure access for Canadian exports to the U.S. and Mexico. Canadian business people and the general public may get printed information about NAFTA from the Department of Foreign Affairs and International Trade Canada (DFAIT) and other government departments.

For more information, please call 1-800-267-8376, see the document North American Free Trade Agreement (NAFTA) or visit DFAIT's Web site at http://www.dfait-maeci.gc.ca/nafta-alena.

2.3  Advance Rulings Program
The Advance Ruling Program provides nationally binding rulings on how the North American Free Trade Agreement (NAFTA), the Canada-Chile Free Trade Agreement (CCFTA), the Canada-Israel Free Trade Agreement (CIFTA) and the Canada-Costa Rica Free Trade Agreement (CCRFTA) apply to future imports of goods into Canada. Advance rulings are issued under section 43.1 of the Customs Act pursuant to Article 509 of the North American Free Trade Agreement (NAFTA), Article 5.8 of the Canada-Israel Free Trade Agreement (CIFTA), Article E-09 of the Canada-Chile Free Trade Agreement (CCFTA) or Article V.9 of the Canada - Costa Rica Agreement (CCRFTA).

For further information,  see the document Advance Ruling Program, visit the Web site at:  http://www.cbsa-asfc.gc.ca/E/pbg/cf/b227/ or call the Canada Border Services Agency 's Border Information Service - BIS at 1-800-461-9999.

2.4  Canada-Chile Free Trade Agreement - Agriculture
The Canada-Chile Free Trade Agreement (CCFTA), which came into force on July 5, 1997, provides immediate duty-free access for some key Canadian agri-food exports. It improves market access for most agri-food products that (with the exceptions of milling wheat, sugar, and beef) became duty-free or will become duty-free by 2007.

For further information, call 1-800-267-8376 or see the document Canada-Chile Free Trade Agreement - CCFTA .

2.5 Canada-Israel Free Trade Agreement (CIFTA) - Agriculture
The Canada-Israel Free Trade Agreement (FTA), was implemented January 1, 1997 and improves market access for agri-food products of export interest to both Canada and Israel, and eliminates tariffs on virtually all industrial goods. It partially restored Canada's competitive position in the Israeli market where the United States and the European Union have gained preferential access through negotiated bilateral arrangements.

For further information, call 1-800-661-6121 or see the document: Canada-Israel Free Trade Agreement - CIFTA .

3.  Regulations

3.1  Duty Deferral Program - Duty Drawbacks
This program helps Canadian companies compete in export markets by allowing them, under special circumstances, to recover duties they paid on imported goods. (You cannot recover GST payments under this program.)

Canadian companies may recover import duties (but not GST) under the following circumstances: export of Canadian manufactured goods; import and subsequent export of goods; destruction of obsolete or surplus goods.

For more information, please call 1-800-461-9999, see the document Duty Deferral Program - Duty Drawbacks or visit the Canada Border Services Agency's Web site at: http://www.cbsa-asfc.gc.ca/import/dutydeferral-e.html to download in PDF format and consult D7-4-2 (Adobe Acrobat Reader required).
 
3.2  Import Permits - Export and Import Permits Act
Import Permits are issued under the authority of the Export and Import Permits Act. The Export and Import Controls Bureau (EICB) of the Department of Foreign Affairs and International Trade Canada (DFAIT) is responsible for assisting importers to determine if import permits are required. They also publish brochures and Notices to Importers that are freely available on request.

The importation of goods on the Import Control List to Canada for commercial or personal purposes is controlled by a series of quotas and import licences. In order to import these goods, you must obtain in most cases, an import permit.

For further information, please call  1-800-267-8376, see the document Import Permits or visit the Web site at http://www.dfait-maeci.gc.ca/eicb/menu-en.asp.

3.3  Business Number - Importer/Exporter Account Number
All Canadian individuals or businesses importing on a commercial basis must obtain a business number in order to account for their goods. The Canada Revenue Agency uses this number to identify a business and to process Customs accounting documents. Application forms are available from all Canada Revenue Agency offices that clear commercial shipments, and from Business Window sites, where you may also submit completed forms.  

For further information, please call 1-800-959-5525, see the document Business Number - BN or visit the Web site at:  http://www.cra-arc.gc.ca/tax/business/topics/bn/menu-e.html.

3.4 Product Safety
Consumer Product Safety encourages the design of safer products for the Canadian market by providing importers and manufacturers with hazard and product technical information such as: Chemical hazards - consumer chemical products like detergents, paints, solvents and glues; Flammability hazards - textile products like children's sleepwear, clothing, tents, bedding and mattresses; matches and cellulose insulation; and Mechanical hazards - entrapment, entanglement, strangulation, choking and puncture hazards in children's products like toys, cribs and bunk beds; products destined for household, garden or recreational use.

For further information, please call 1-866-662-0666 or visit the Web site at: http://www.hc-sc.gc.ca/cps-spc/index_e.html.

3.5  Tariff Classification of Imported Goods
Canada uses the international Harmonized Commodity Description and Coding System (HS) to classify imported goods. This classification system determines applicable customs duty rates and it provides statistical data. The HS system is also used to determine if any of the following apply:  prohibitions; quotas; anti-dumping or countervailing duties; NAFTA provisions; other preferential tariff treatments.

For further information, see the document Tariff Classification of Imported Goods , call Canada Border Services Agency (CBSA)'s Border Information Service - BIS at 1-800-461-9999 or visit the Web site:http://www.cbsa-asfc.gc.ca/import/tariff_classification-e.html.

3.6  Temporary Importation / Exportation Programs
All goods entering Canada, even those being imported temporarily or those goods which were exported temporarily, are subject to duty and tax on their full value, unless there is a provision to relieve the duties and taxes owing.

For further information on Temporary Importation / Exportation Programs, see the document Temporary Importation/Exportation Programs, contact the Canada Border Services Agency (CBSA) toll-free at:  1-800-461-9999 or visit the Web site at: http://www.cbsa-asfc.gc.ca/import/tempimportations-e.html.

3.7  Valuation of Imported Goods
To find out how much duty and tax to apply to an imported good, importers first have to know the value of the good. The Canada Border Services Agency's regional Trade Administration Services officers applying the valuation for duty provisions of the Customs Act can assist importers in making this determination.

For further information, call 1-800-461-9999, see the document Valuation of Imported Goods or visit the Web site: http://www.cbsa-asfc.gc.ca/import/valuation-e.html.

3.8  Protective Measures for Canadian Products against Unfair Foreign Competition
The Canada Border Services Agency (CBSA) administers the Special Import Measures Act (SIMA) and imposes duties on imported goods when they are dumped or subsidized in a way that harms Canadian producers.

Canadian producers are protected from unfair trade under SIMA, and can lodge complaints alleging injury from product dumping or subsidizing. Trade associations can lodge a complaint on behalf of their members.

The CBSA can impose anti-dumping or countervailing duties on imports of dumped or subsidized goods if they either have caused or threaten to cause material injury or retardation to Canadian producers of similar goods.

For further information, see the document Protective Measures for Canadian Products Against Unfair Foreign Competition, call the Canada Border Services Agency's Border Information Service - BIS at:  1-800-461-9999 or visit the Web site: http://www.cbsa-asfc.gc.ca/sima/amps-sima-codes-e.html.

3.9  Labelling
Non-Food - Industry Canada
Under the Consumer Packaging and Labelling Act, the Competition Bureau administers the packaging and labelling of pre-packaged non-food products at all levels of trade.

For further information, please call 1-800-348-5358, see the document Labelling - Packaging Consumer Products (Non-Food) or visit the Web site at: http://strategis.ic.gc.ca/SSG/sz00181e.html.

Textiles - Industry Canada
The Competition Bureau administers the Textile Labelling Act and the Canadian Care Labelling Program at all levels of trade. The Textile Labelling Act and the Textile Labelling and Advertising Regulations specify the requirements for the labelling and advertising of consumer textile articles.

For further information, please call 1-800-348-5358, see the document Labelling - Textiles or visit the Web site at http://strategis.ic.gc.ca/SSG/sz00181e.html.

Food - Canadian Food Inspection Agency
The Canadian Food Inspection Agency administers the federal labelling requirements for pre-packaged foods under the Food and Drugs Act and Regulations and the Consumer Packaging and Labelling Act and Regulations.

For further information, please call 1-800-442-2342, see the document Food Labelling or visit the Web site at:  http://www.inspection.gc.ca/english/toc/labetie.shtml.

3.10  Administrative Monetary Penalty System (AMPS)
The Administrative Monetary Penalty System (AMPS) is a civil penalty regime that secures compliance with Customs legislation through the application of graduated monetary penalties.  The purpose of the AMPS is to encourage traders (importers, exporters and service providers) to comply with Canada's laws governing the importation and exportation of goods. Penalties are graduated and correspond to the frequency and severity of the non-compliance. A trader's compliance history is a factor in assessing the penalty. The AMPS became effective October 7, 2002 and does not apply retroactively to infractions that occurred prior to this date. Information can be found in Memorandum D22-1-1.

For further information, see the document Administrative Monetary Penalty System (AMPS), call the Canada Border Services Agency's Border Information Service - BIS at:  1-800-461-9999 or visit the Canada Border Services Agency's  Web site at the following address:  http://www.cbsa-asfc.gc.ca/general/amps/menu-e.html.

3.11  Canada-Chile Free Trade Agreement (CCFTA)
Legislation to implement the Canada-Chile Free Trade Agreement has been approved by the Chilean Senate, and the agreement entered in force on July 5th, 1997.

For further information, see the document Canada-Chile Free Trade Agreement - CCFTA. The Canada-Chile Free Trade Agreement is also available on the Web at: http://www.agr.gc.ca/itpd-dpci/english/trade_agr/ccfta.htm and on diskette through Team Canada Inc at:  1-888-811-1119.

3.12  Canada-Israel Free Trade Agreement (CIFTA)
The Canada-Israel Free Trade Agreement (CIFTA) gives effect to the CIFTA agreement signed by Canada and Israel on July 31st, 1996. The Regulations passed to implement CIFTA were adopted on December 30th, 1996 and came into force on January 1st, 1997.

For further information, see the document Canada-Israel Free Trade Agreement - CIFTA .

3.13  Protection of Personal Information: Your Responsibilities
The Guide to Canada's Personal Information Protection and Electronic Documents Act  (PIPEDA) helps businesses understand their obligations and comply to the Act. Since January 1, 2004, the PIPED Act covers the collection, use or disclosure of personal information in the course of all commercial activities in Canada, except in provinces which have enacted legislation that is deemed to be substantially similar to the federal law.

For more information, see the document Protection of Personal Information - Your Responsibilities , call toll-free 1-800-282-1376 or visit the Web site: www.privcom.gc.ca/information/guide_e.asp.

4.  Reporting and Recording Imports

4.1  Reporting of Imported Goods
The Customs Act governs the administration and enforcement of customs laws. Under Section 12 of the Act, all goods imported into Canada must be reported to the nearest open customs office. The Reporting of Imported Goods Regulations specify how the reports must be made.

For further information, please call toll-free the Border Information Service - BIS at 1-800-461-9999 or see the document Reporting of Imported Goods.

4.2  Records for Imported Goods
Under the Customs Act, every person who imports goods for sale, causes goods to be imported for sale or for any industrial, occupational, commercial, institutional, or any other use shall keep records for those goods at the place of business, in Canada or at any other place designated by the Minister.

For further information, please call toll-free the Border Information Service - BIS at 1-800-461-9999 or see the document Records for Imported Goods.

5.  Postage / Shipping

5.1  Postal Import Control System (PICS) and Casual Refund System (CRS)
Postal Import Control System (PICS) and Casual Refund System (CRS) are computerized systems used to collect or refund duties and taxes.

For further information, please call the Border Information Service - BIS at 1-800-461-9999 or see the document Postal Import Control System and Casual Refund System .

5.2  Courier Low-Value Shipment (LVS) Program
This program reduces the cost of doing business by simplifying procedures and speeding up the release process. For imports of less than $1 600, the LVS Program allows companies to submit one monthly consolidated accounting report instead of accounting individually for each low-value shipment.

For further information, please call the Border Information Service - BIS at 1-800-461-9999 or see the document  Courier Low-Value Shipment Program.

6.  Additional Information

6.1  Investment Partnerships Canada (IPC)
Investment Partnerships Canada (IPC) assists companies seeking to directly invest in Canada. Either as an Initial Investment or to expand existing Canadian operations, IPC business consultants work with companies to provide the information and strategic perspectives on Canadian-based advantages for servicing North American markets and for obtaining global market mandates.

For further information, please call 1-800-267-8376, see the document Invest in Canada or visit the Investment Partnerships Canada Web site at:  http://www.investincanada.gc.ca .

6.2  Trade Facilitation Office Canada (TFOC)
Trade Facilitation Office Canada (TFOC) is a not-for-profit organization founded by the Government of Canada to help improve the economic well-being of developing countries through increased integration into the world economy.

For further information, please call toll-free in Canada1-800-267-9674, see the  document Trade Facilitation Office Canada or visit the Trade Facilitation Office Canada Web site at:  http://www.tfoc.ca/index.php .

7.  Canada / New Brunswick Business Service Centre

The Canada / New Brunswick Business Service Centre is an innovative partnership of federal and provincial government departments. Both levels of government work with key private-sector organizations to create a seamless information network for entrepreneurs.

Our mission is to improve the start-up, survival and growth rates of small and medium sized enterprises by giving business people in every part of New Brunswick access to accurate, timely and relevant information and referrals.

What can we do for you? We can guide you in the right direction! We can give you the information you need! We are your best source of comprehensive business information!

The Canada / New Brunswick Business Service Centre is accessible province-wide and free of charge. You may reach us through our toll-free number or visit us with your questions. Our office is open from 8:30 a.m. to 5:00 p.m., Monday to Friday. We also provide a 24-hour business information service, seven days a week, through our Web site.

Here's how to reach us:

Canada/New Brunswick Business Service Centre
Ground Floor, Barker House
570 Queen Street
Fredericton, New Brunswick  E3B 6Z6
Telephone: 506-444-6140
Fax: 506-444-6172
Toll-free (information): 1-800-668-1010 (Atlantic region only)
TTY Toll-free (hearing impaired): 1-800-457-8466
E-mail: cbscnb@cbsc.ic.gc.ca
Web site: http://www.cbsc.org/nb
Hours of operation: 8:30 am to 5:00 pm Monday thru Friday - except Government holidays

DISCLAIMER
Information contained in this document is of a general nature only and is not intended to constitute advice for any specific fact situation. Users concerned about the reliability of the information should consult directly with the source, or seek legal counsel.

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