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Canada/Nova Scotia Business Service Centre
Your Gateway to Business Information
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Title
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Understanding One Another: Communicating Interpersonally
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| Abstract |
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Table of Contents:
1. Process, Perception and Relationships
- The Transactional Process
- The nature of Process
2. Our Perception of Other People
- The Perception Process
- Interpreting the Behavior of Other
3. Perception of Self
- Self Concept: How do I know Who I am?
- Self Concept and Interpersonal Transactions
4. Interpersonal Relations
- Creating the Third Self
- Our Need for Control, Inclusion, and Affection
5. Verbal Communication
- The Nature of Language
- Using Language
6. How we Talk to People
- Conversation and Interpersonal Influence
- Assertion: Getting Others to Do What you Want
7. Non-verbal Communication
-Elements of the Unspoken
- Body Language, Touching and Paralanguage
- Communicating through space and artifacts
8. Presenting the Self: Getting to Know You
- The Johari Window
- Shedding Light on the Blind and Unknown Quadrants
9. Style: Controlling the Open and Hidden Quadrants
- Communication Competence
- Stylistic Qualities
10. Transactional Listening
- Elements of Listening
- Listening Techniques
11. Power, Conflict and Relationships
- Power and Relationships
- Conflict Resolution
12. Other Voices, Other Rooms
- Gender and Communications
- Verbal and Non-verbal differences
13. Culture and Communication
- Perspectives and Behavior
- Relationships and Culture
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WebSite
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This document is not available on the web
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Date de publication
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August 1993
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Format
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Book
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Pagination
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425 pp.
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Author
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Mader, Thomas F and Mader, Diane C.
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Keywords
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Communications
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Library Locations
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Halifax
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