Title
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Collect Those Debts! How to Get Your Money and Still Keep Your Customers
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Table of Contents:
1. Meeting Your Objectives and Setting Professional Standards
2. A Verbal Agreement is Not Worth the Paper It's Written On
3. "Say What?" TheTelephone Collection Call
4. Excuses
5. The Obscene Collection Call: Stay Cool, Calm, and Collected
6. Response (Ability)
7. Getting the Role and the Voice Down
8. Writing Effective Collection Letters
9. Technology and Collections
10. Collecting from a Relative, Friend, or Another Business
11. Unusual Tactics
12. Winning at Hide and Seek- How to Find the Skip Account
13. "Rubber and Paperhangers" - Bad Checks and How to Handle Them
14. Challenges for Women in Collections
15. Collection Agencies: Getting the Most out of Your Investment
16. Some Offers You Can and Can't Refuse: Credit Counselling, Court-Ordered Payments, and Bankruptcy
17. The Last Resort: Taking Your Case to Court
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WebSite
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This document is not available on the web
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Date de publication
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October 1978
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Format
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Book
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Pagination
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111pp.
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Author
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Paulsen, Timothy R.
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Keywords
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Financing
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Library Locations
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Amherst, Bridgewater, Halifax, New Glasgow, Port Hawkesbury, Sydney, Truro, Windsor
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