Citizen-Centred Service and the Partnership Option (1998)

Table of Contents

Preface.

1. Introduction.
   
   
   1. What is ASD?

2. The Concept and Practice of Partnering.
   
   
   1. Background.
   2. Partnerships Defined.
   3. Partnerships and Principles of Citizen-centred Service.
   4. Partnerships & Service Delivery Objectives.
   5. Partnerships and Outcomes.

3. The Formation and Documentation of Partnerships.
   
   
   1. Selecting Partners and the Partnering Options.
   2. Documenting a Partnership.
   3. Generic Partnership Framework.
   4. Addressing the Human Resource Implications of Partnerships.

4. References and Sources of Information.
   
   
   1. Departmental.
   2. Treasury Board of Canada Secretariat.

5. Annex A - Case Summaries.
   
   
   1. Metropolis Project.
   2. Western Economic Diversification Loan Fund Model.
   3. Business Link Service Centre, Edmonton, Alberta.
   4. The Tree Canada Foundation.

6. Annex B - Program Review Tests.