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Seniors Canada Online

Department
Veterans Affairs Canada

Primary Client(s)
Seniors and their families, caregivers and supporting service organizations

Project Description
The Seniors Canada On-Line (SCOL) Web site was launched in January 2001 to provide quick and easy access to hundreds of federal, and provincial/territorial government Web sites and well-known non-government sites.

The project is currently funded to complete phase two i.e. e-transactions and service transformation. Completion of phase two will prepare for phase three i.e. seamless government. At the completion of these phases in 2005, the SCOL Web site will become a true portal that will offer citizens and service providers access to a seamless "virtual" government office where applications or referrals can be made for a variety of government benefits and services.  Phase two work includes:

• Development of a self-assessment tool to accompany two Life Event Pathways (death and bereavement and home care transitions) - which will assist seniors in accessing the services they are entitled to or require through one transaction that will, in turn, pre-fill other government forms, eliminating the need to re-key personnal information;
• Reviewing existing links to identify and remove overlap and duplication, and to add municipal content;
• Ongoing consultation with the seniors and their advocates who make up the Seniors Cluster AdvisoryPanel, to among other things, ensure that the continued development of the Portal is client-centred;
• Formation of the Canadian Seniors Partnership as the mechanism by which leadership across all levels of government and the non-government sectors will work collaboratively to form innovative and collaborative service transformation initiatives in support of the Government On-Line vision; and,
• Exploring opportunities to provide "joined up" services, particularly in the area of home care and long term care, to support the objective of providing one-stop, no wrong door access from the cluster to key services provided by all levels of government.

The cluster will complement, rather than replace, traditional methods of getting information.

Benefits to Clients
An easy-to-use method for getting relevant information at any time from one convenient location; information that is personalized according to the user's preferences; and eventually, a secure, seamless and customized method to use electronic access to government benefits and services without having to provide personal information numerous times to service providers.

Relationship to Secure Channel
The Secure Channel will be used to provide authentication for e-transactions through the Seniors Canada On-line portal.

Project Contact
Joanne Harrington
Project Director
Seniors Canada Online
(613) 996-2470