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Products and Services >> Product Catalogue >> Catalogue Listing (English products)
LEADERSHIP AND MANAGEMENT
ACCOUNTABILITY AND RESPONSIBILITY
- C106E Essentials of Public Service Employment Act (PSEA)
- C105E Essentials of Public Service Labour Relations Act (PSLRA) / Financial Administration Act (FAA)
- E001E Responding to Gomery: The Future of the Public Service of Canada
- C324E Responsible Government: Responsibility and Accountability
CHANGE MANAGEMENT
- HMMP004E Capitalizing on Change
- PD0332 Making the Change
- MGMT0330 Managing Others through Change Simulation
- MGMT0333 Overcoming the Challenges of Change
- PD0333 The Paradigm Shift of Change
COACHING
- HMMP006E Coaching
- LEAD0126 Dynamics of Leadership
- MGMT0113 The Manager as Coach and Counsellor
LEADERSHIP SKILLS AND DEVELOPMENT
- C100E Active Leadership in Values and Ethics
- ADM0105 Advancing Your Administrative Career
- HMMP002E Becoming a Manager
- LEAD0142 Communicating a Shared Vision
- C343E Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
- C101E Diversity Leadership in Action
- LEAD0126 Dynamics of Leadership
- C327E Horizontal Management
- MGMT0102 Lead and Develop Your Staff
- HMMP018E Leading a Team
- HMMP020E Leading and Motivating
MANAGING PEOPLE AND TEAMS
- HMMP001E Assessing Performance
- HMMP002E Becoming a Manager
- HMMP004E Capitalizing on Change
- HMMP006E Coaching
- LEAD0142 Communicating a Shared Vision
- MGMT0111 Competencies for Tomorrow's Managers
- HMMP009E Delegating
- MGMT0261 Delegation Basics
- HMMP010E Dismissing an Employee
- TEAM0171 Effective Team-building Strategies
- C449E Essentials for New Managers
- HMMP015E Hiring
- C340E Human Resources Management: Success through People
- HMMP035E Implementing Innovation
- HMMP037E Implementing Strategy
- JED007E Interpersonal Strategies for the Workplace
- HMMP029E Keeping Teams on Target
- HMMP017E Laying Off Employees
- MGMT0102 Lead and Develop Your Staff
- HMMP018E Leading a Team
- HMMP020E Leading and Motivating
- HMMP034E Making Business Decisions
- HMMP007E Managing for Creativity and Innovation
- C342E Organizing for Deliberate Innovation: A Toolkit for Teams
- COMM0331 Planning Effective Business Meetings
- HMMP025E Retaining Valued Employees
- JED002E Setting Goals that Stretch
- G002E Skills for New Managers Self-Learning Guide
- JED001E Successful Team Dynamics
- COMM0512 Teamwork and Results Without Authority
- PD0031 The Foundations of Creativity and Innovation
- C323E The Learning Organization
- HMMP032E Working with a Virtual Team
THE ORGANIZATIONAL ENVIRONMENT
ABOUT THE PUBLIC SERVICE
- C447E Access to Information and Privacy
- C100E Active Leadership in Values and Ethics
- C001E Act on Employment Equity: Expand Your Vision
- C341E A Fine Balance: A Guide to Workplace Wellbeing
- C338E Consulting Skills: Providing Your Expertise
- C326E Creating a Career in the Public Service
- C343E Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
- C101E Diversity Leadership in Action
- C339E Essentials of Financial Management
- C106E Essentials of Public Service Employment Act (PSEA)
- C105E Essentials of Public Service Labour Relations Act (PSLRA) / Financial Administration Act (FAA)
- C449E Essentials for New Managers
- D001E Explore the Canada Site
- C327E Horizontal Management
- C335E How Government Works
- C340E Human Resources Management: Success through People
- C344E Introduction to Contracting for Services
- C318E Modern Comptrollership: An Integrated Approach to Decision Making
- C329E Modern Comptrollership: Effective Control of Public Resources
- C331E Modern Comptrollership: Integrated Performance Information
- C330E Modern Comptrollership: Integrated Risk Management
- C328E Modern Comptrollership: Values and Ethics
- D002E Occupational Health and Safety
- C342E Organizing for Deliberate Innovation: A Toolkit for Teams
- E001E Responding to Gomery: The Future of the Public Service in Canada
- C324E Responsible Government: Responsibility and Accountability
- C323E The Learning Organization
- C446E The Passage to E-Learning
- C336E Values in Staffing
CLIENT-BASED SERVICE/CUSTOMER SERVICE
- CUST0104 Advancing Your Service Expertise
- C338E Consulting Skills: Providing Your Expertise
- HMMP012E Focusing on Your Customer
- HMMP019E Marketing Essentials
- CUST0106 Overcoming Challenging Service Situations
- OPER0131 Six Sigma Introduction
FINANCIAL MANAGEMENT
- HMMP003E Budgeting
- C339E Essentials of Financial Management
- HMMP011E Finance Essentials
- C344E Introduction to Contracting for Services
- HMMP022E Preparing a Business Plan
MODERN COMPTROLLERSHIP
- C318E Modern Comptrollership: An Integrated Approach to Decision Making
- C329E Modern Comptrollership: Effective Control of Public Resources
- C339E Essentials of Financial Management
- C331E Modern Comptrollership: Integrated Performance Information
- C330E Modern Comptrollership: Integrated Risk Management
- C328E Modern Comptrollership: Values and Ethics
POLICIES AND REGULATIONS
- C447E Access to Information and Privacy
- C001E Act on Employment Equity: Expand Your Vision
- C449E Essentials for New Managers
- C106E Essentials of Public Service Employment Act (PSEA)
- C105E Essentials of Public Service Labour Relations Act (PSLRA)/Financial Administration Act (FAA)
PROJECT MANAGEMENT
- PROJ0022 Essential Project Management Tools
- HMMP008E Managing Crises
- HMMP024E Project Management
- PROJ0451 Project Resource Planning
- PROJ0361 Strategic Planning and Positioning for IT Projects
RISK MANAGEMENT
- PD0242 Approaches to Risk Management
- HMMP008E Managing Crises
- C330E Modern Comptrollership: Integrated Risk Management
STRATEGIC MANAGEMENT AND PLANNING
- HMMP037E Implementing Strategy
- STGY0301 Strategic Management - Planning
- PROJ0361 Strategic Planning and Positioning for IT Projects
PERSONAL / INTERPERSONAL EFFECTIVENESS
ANALYTICAL AND COGNITIVE SKILLS
- ADM0105 Advancing Your Administrative Career
- PD0234 Dynamic Decision-Making
- PD0232 Framing the Problem
- HMMP034E Making Business Decisions
- HMMP007E Managing for Creativity and Innovation
- HMMP027E Solving Business Problems
- C337E Speed Reading
- PD0031 The Foundations of Creativity and Innovation
CAREER DEVELOPMENT
- ADM0105 Advancing Your Administrative Career
- MGMT0111 Competencies for Tomorrow's Managers
- C326E Creating a Career in the Public Service
- HMMP005E Managing Your Career
- C446E The Passage to E-Learning
COMMUNICATION SKILLS
- C100E Active Leadership in Values and Ethics
- CUST0104 Advancing Your Service Expertise
- COMM0521 An Essential Guide to Giving Feedback
- COMM0012 Avoiding Errors in Usage and Punctuation
- COMM0013 Avoiding Grammatical Errors in Business Writing
- C118-1E Brisons la glace (mode libre)
- C118-2E Brisons la glace (mode guidé)
- JED008E Building Blocks to Better Writing
- COMM0191 Building Effective Interfunctional Relationships
- LEAD0142 Communicating a Shared Vision
- G001E Communication Self-Learning Guide
- COMM0302 Delivering Your Message
- COMM0161 Difficult People in the Workplace
- C122E ELOQUIUM en français
- JED010E EMail: Writing for Results
- JED005E Expressions I for Advanced French Second Language Learners
- JED006E Expressions II for Advanced French Second Language Learners
- COMM0201 Foundations of Grammar
- LANG001 French for Me
- STGY0211 Fundamental Components of a Business Case
- C111E Gambits 1
- C112E Gambits 2
- C113E Gambits 3
- C116E GIFT – French Grammar at Your Own Pace
- C334E Giving Feedback
- HMMP013E Giving and Receiving Feedback
- C120E Idioms 1
- C121E Idioms 2
- HMMP035E Implementing Innovation
- HMMP023E Making a Presentation
- C332E Managing a Meeting
- HMMP016E Managing Difficult Interactions
- HMMP031E Managing Upward
- CUST0106 Overcoming Challenging Service Situations
- C108E Second Language Evaluation Preparatory Exercises (SLE)
- C117E Sounds of French and English
- C115E Telephone Gambits
- JED003E The H-Club: Homonyms, Heteronyms, Homographs, and Homophones
- COMM0001 The Process of Interpersonal Communication
- COMM0203 Understanding Writing Mechanics
- HMMP033E Writing for Business
- JED009E Writing Well: Strategic Streamlining
- COMM0011 Writing with Intention
CONFLICT AND DISPUTE RESOLUTION
- COMM0161 Difficult People in the Workplace
- COMM0342 Handling Conflict with Others
- C317E Managing the Harassment Complaint Process
NEGOTIATION
- HMMP021E Negotiating
- COMM0507 The Master Negotiator
INTERPERSONAL SKILLS
- CUST0104 Advancing Your Service Expertise
- COMM0191 Building Effective Interfunctional Relationships
- COMM0161 Difficult People in the Workplace
- LEAD0126 Dynamics of Leadership
- TEAM0171 Effective Team-building Strategies
- C334E Giving Feedback
- JED007E Interpersonal Strategies for the Workplace
- HMMP016E Managing Difficult Interactions
- HMMP031E Managing Upward
- CUST0106 Overcoming Challenging Service Situations
LANGUAGE SKILLS
- C118-1E Brisons la glace (mode libre)
- C118-2E Brisons la glace (mode guidé)
- JED008E Building Blocks to Better Writing
- C122E ELOQUIUM en français
- JED005E Expressions I for Advanced French Second Language Learners
- JED006E Expressions II for Advanced French Second Language Learners
- LANG001 French for Me
- C111E Gambits 1
- C112E Gambits 2
- C113E Gambits 3
- C116E GIFT – French Grammar at Your Own Pace
- C120E Idioms 1
- C121E Idioms 2
- C108E Second Language Evaluation Preparatory Exercises (SLE)
- C117E Sounds of French and English
- C115E Telephone Gambits
- JED003E The H-Club: Homonyms, Heteronyms, Homographs and Homophones
- JED009E Writing Well: Strategic Streamlining
PERSONAL DEVELOPMENT AND WELL-BEING
- C341E A Fine Balance: A Guide to Workplace Wellbeing
- PD0114 Coping with Stress
- PD0111 Discovering Balance
- C448E Exploring Life's Journey
- C333E Learning through Self-Study
- PD0332 Making the Change
- HMMP028E Managing Workplace Stress
- HMMP036E Persuading Others
- HMMP025E Retaining Valued Employees
- PD0031 The Foundations of Creativity and Innovation
- PD0333 The Paradigm Shift of Change
- C446E The Passage to E-Learning
PLANNING AND ORGANIZATIONAL SKILLS
- JED008E Building Blocks to Better Writing
- STGY0211 Fundamental Components of a Business Case
- C332E Managing a Meeting
- COMM0331 Planning Effective Business Meetings
- HMMP022E Preparing a Business Plan
- HMMP026E Running a Meeting
- HMMP014E Setting Goals
TIME MANAGEMENT
- PD0124 Create Your Own Time and Memory Management Program
- HMMP030E Managing Your Time
- G003E Time Management Self-Learning Guide
TECHNOLOGY
COMPUTER SKILLS
- 114461 Advanced Data Management in Excel 2002
- 114635 Advanced Data Manipulation and Analysis in Excel 2002
- 114983 Advanced Document Features in Word 2002
- 114968 Advanced Formatting and Navigation in Word 2002
- 115096 Basic Features of Excel 2002
- ECDL01E Basics IT Concept I
- ECDL02E Basics IT Concept II
- 115008 Collaborative Features in Word 2002
- 113469E Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003
- PD0124 Create Your Time and Memory Management Program
- 117007 Creating Diagrams in Visio 2002
- 114325 Creating Documents in Word 2002
- 115027 Creating Presentations Using PowerPoint 2002
- 131326E Customizing Email, Views, Navigation, and Email Accounts in Outlook 2003
- 116195 Customizing, Running and Broadcasting PowerPoint Presentations
- 128879E Formatting and Managing Messages in Outlook 2003
- 63364 Fundamentals of Internet Explorer 6
- 35669 Getting Started with Adobe Acrobat 5.0
- 73269 Getting Started with a Palm Handheld Device
- 31706 Getting Started with Internet Explorer 5.5
- 59301_D Getting Started with Microsoft Windows XP
- 33871 Getting Started with Paint Shop Pro 7
- 71695 Getting Started with Pocket PC 2002
- 39612 Getting Started with Roxio Easy CD Creator
- 115146 Introducing Outlook 2002
- 57897_D Introducing Windows XP
- LD5051E Lotus Notes R5 End-User: Introducing the Notes Client
- LD5052E Lotus Notes R5 End-User - Working in Domino Databases: Fundamentals
- LD5053E Lotus Notes R5 End-User: Moving to Notes Mail
- LD5054E Lotus Notes R5 End-User: Using Notes Calendaring and Scheduling
- LD5055E Lotus Notes R5 End-User - Extending the Notes Client: Optimizing Mail
- LD5056E Lotus Notes R5 End-User - Extending the Notes Client: Remote Users
- LD5057E Lotus Notes R5 End-User - Extending the Notes Client: Customizing and Securing
- LD5058E Lotus Notes R5 End-User - Working in Domino Databases: Advanced
- 107783 Lotus Notes 6 End User: iNotes
- 106926 Lotus Notes 6 End User: Using Notes 6 Mail Remotely
- 112937 Lotus Notes 6 End User: Personalizing Notes 6 Features
- 99908 Lotus Notes 6 End User: Using Notes and NotesMail
- 110772 Lotus Notes 6 End User: Using the Calendar and To Do List Features and TeamRoom Collaboration
- 114389 Managing Outlook 2002
- IE5001E Microsoft Internet Explorer 5.0: Getting Started
- IE5002E Microsoft Internet Explorer 5.0: Up and Running
- MSOF29E_D Microsoft Office 2000: Access - Beginning
- MSOF30E_D Microsoft Office 2000: Access - Intermediate
- MSOF31E_D Microsoft Office 2000: Access - Advanced
- MSOF25E_D Microsoft Office 2000: Excel - Beginning
- MSOF26E_D Microsoft Office 2000: Excel - Intermediate
- MSOF27E_D Microsoft Office 2000: Excel - Advanced
- MSOF28E_D Microsoft Office 2000: Excel - for Power Users
- MSOF38E_D Microsoft Office 2000: FrontPage - Beginning
- MSOF39E_D Microsoft Office 2000: FrontPage - Advanced
- MSOF35E_D Microsoft Office 2000: Outlook - Beginning
- MSOF37E_D Microsoft Office 2000: Outlook - Advanced
- MSOF33E_D Microsoft Office 2000: PowerPoint - Beginning
- MSOF34E_D Microsoft Office 2000: PowerPoint - Advanced
- MPJ015E_D Microsoft Office 2000: Project - Beginning
- MPJ025E_D Microsoft Office 2000: Project - Intermediate
- MPJ035E_D Microsoft Office 2000: Project - Advanced
- MSOF21E_D Microsoft Office 2000: Word - Beginning
- MSOF22E_D Microsoft Office 2000: Word - Intermediate
- MSOF23E_D Microsoft Office 2000: Word - Advanced
- MSOF24E_D Microsoft Office 2000: Word - for Power Users
- MW212SE_D Microsoft Windows 2000 Professional: Getting Started
- MW213SE_D Microsoft Windows 2000 Professional: Up and Running
- MW9804E Microsoft Windows 98: Getting Started
- MW9805E Microsoft Windows 98: Up and Running
- 63365 Moving on with Internet Explorer 6
- 115117 Optimizing Excel 2002
- 116211 PowerPoint 2002 Customization and Office XP Integration
- 128880E Scheduling Events, Appointments, and Meetings in Outlook 2003
- 113430E Sending and Receiving Messages in Outlook 2003
- 129976E Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003
- 131341E Tracking, Categorizing, Searching, and Printing in Outlook 2003
- 35672 Up and Running with Adobe Acrobat 5.0
- 59306_D Up and Running with Microsoft Windows XP
- 33877 Up and Running with Paint Shop Pro 7
- 59476 Using a Digital Camera
- 128881E Using Task Lists, Contact Lists, and Notes in Outlook 2003
- 40555_D Windows XP: Fundamentals
- 40560_D Windows XP: Advanced
- 117090 Working with Diagrams in Visio 2002
- 114346 Working with Documents in Word 2002
E-GOVERNMENT
- C280E Engaging and Consulting Citizens Online
INFORMATION TECHNOLOGY
- PROJ0361 Strategic Planning and Positioning for IT Projects
- HMMP032E Working with a Virtual Team
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