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LEADERSHIP AND MANAGEMENT

ACCOUNTABILITY AND RESPONSIBILITY

• C106E Essentials of Public Service Employment Act (PSEA)
• C105E Essentials of Public Service Labour Relations Act (PSLRA) / Financial Administration Act (FAA)
• E001E Responding to Gomery: The Future of the Public Service of Canada
• C324E Responsible Government: Responsibility and Accountability

CHANGE MANAGEMENT

• HMMP004E Capitalizing on Change
• PD0332 Making the Change
• MGMT0330 Managing Others through Change Simulation
• MGMT0333 Overcoming the Challenges of Change
• PD0333 The Paradigm Shift of Change

COACHING

• HMMP006E Coaching
• LEAD0126 Dynamics of Leadership
• MGMT0113 The Manager as Coach and Counsellor

LEADERSHIP SKILLS AND DEVELOPMENT

• C100E Active Leadership in Values and Ethics
• ADM0105 Advancing Your Administrative Career
• HMMP002E Becoming a Manager
• LEAD0142 Communicating a Shared Vision
• C343E Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
• C101E Diversity Leadership in Action
• LEAD0126 Dynamics of Leadership
• C327E Horizontal Management
• MGMT0102 Lead and Develop Your Staff
• HMMP018E Leading a Team
• HMMP020E Leading and Motivating

MANAGING PEOPLE AND TEAMS

• HMMP001E Assessing Performance
• HMMP002E Becoming a Manager
• HMMP004E Capitalizing on Change
• HMMP006E Coaching
• LEAD0142 Communicating a Shared Vision
• MGMT0111 Competencies for Tomorrow's Managers
• HMMP009E Delegating
• MGMT0261 Delegation Basics
• HMMP010E Dismissing an Employee
• TEAM0171 Effective Team-building Strategies
• C449E Essentials for New Managers
• HMMP015E Hiring
• C340E Human Resources Management: Success through People
• HMMP035E Implementing Innovation
• HMMP037E Implementing Strategy
• JED007E Interpersonal Strategies for the Workplace
• HMMP029E Keeping Teams on Target
• HMMP017E Laying Off Employees
• MGMT0102 Lead and Develop Your Staff
• HMMP018E Leading a Team
• HMMP020E Leading and Motivating
• HMMP034E Making Business Decisions
• HMMP007E Managing for Creativity and Innovation
• C342E Organizing for Deliberate Innovation: A Toolkit for Teams
• COMM0331 Planning Effective Business Meetings
• HMMP025E Retaining Valued Employees
• JED002E Setting Goals that Stretch
• G002E Skills for New Managers Self-Learning Guide
• JED001E Successful Team Dynamics
• COMM0512 Teamwork and Results Without Authority
• PD0031 The Foundations of Creativity and Innovation
• C323E The Learning Organization
• HMMP032E Working with a Virtual Team

THE ORGANIZATIONAL ENVIRONMENT

ABOUT THE PUBLIC SERVICE

• C447E Access to Information and Privacy
• C100E Active Leadership in Values and Ethics
• C001E Act on Employment Equity: Expand Your Vision
• C341E A Fine Balance: A Guide to Workplace Wellbeing
• C338E Consulting Skills: Providing Your Expertise
• C326E Creating a Career in the Public Service
• C343E Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
• C101E Diversity Leadership in Action
• C339E Essentials of Financial Management
• C106E Essentials of Public Service Employment Act (PSEA)
• C105E Essentials of Public Service Labour Relations Act (PSLRA) / Financial Administration Act (FAA)
• C449E Essentials for New Managers
• D001E Explore the Canada Site
• C327E Horizontal Management
• C335E How Government Works
• C340E Human Resources Management: Success through People
• C344E Introduction to Contracting for Services
• C318E Modern Comptrollership: An Integrated Approach to Decision Making
• C329E Modern Comptrollership: Effective Control of Public Resources
• C331E Modern Comptrollership: Integrated Performance Information
• C330E Modern Comptrollership: Integrated Risk Management
• C328E Modern Comptrollership: Values and Ethics
• D002E Occupational Health and Safety
• C342E Organizing for Deliberate Innovation: A Toolkit for Teams
• E001E Responding to Gomery: The Future of the Public Service in Canada
• C324E Responsible Government: Responsibility and Accountability
• C323E The Learning Organization
• C446E The Passage to E-Learning
• C336E Values in Staffing

CLIENT-BASED SERVICE/CUSTOMER SERVICE

• CUST0104 Advancing Your Service Expertise
• C338E Consulting Skills: Providing Your Expertise
• HMMP012E Focusing on Your Customer
• HMMP019E Marketing Essentials
• CUST0106 Overcoming Challenging Service Situations
• OPER0131 Six Sigma Introduction

FINANCIAL MANAGEMENT

• HMMP003E Budgeting
• C339E Essentials of Financial Management
• HMMP011E Finance Essentials
• C344E Introduction to Contracting for Services
• HMMP022E Preparing a Business Plan

MODERN COMPTROLLERSHIP

• C318E Modern Comptrollership: An Integrated Approach to Decision Making
• C329E Modern Comptrollership: Effective Control of Public Resources
• C339E Essentials of Financial Management
• C331E Modern Comptrollership: Integrated Performance Information
• C330E Modern Comptrollership: Integrated Risk Management
• C328E Modern Comptrollership: Values and Ethics

POLICIES AND REGULATIONS

• C447E Access to Information and Privacy
• C001E Act on Employment Equity: Expand Your Vision
• C449E Essentials for New Managers
• C106E Essentials of Public Service Employment Act (PSEA)
• C105E Essentials of Public Service Labour Relations Act (PSLRA)/Financial Administration Act (FAA)

PROJECT MANAGEMENT

• PROJ0022 Essential Project Management Tools
• HMMP008E Managing Crises
• HMMP024E Project Management
• PROJ0451 Project Resource Planning
• PROJ0361 Strategic Planning and Positioning for IT Projects

RISK MANAGEMENT

• PD0242 Approaches to Risk Management
• HMMP008E Managing Crises
• C330E Modern Comptrollership: Integrated Risk Management

STRATEGIC MANAGEMENT AND PLANNING

• HMMP037E Implementing Strategy
• STGY0301 Strategic Management - Planning
• PROJ0361 Strategic Planning and Positioning for IT Projects

PERSONAL / INTERPERSONAL EFFECTIVENESS

ANALYTICAL AND COGNITIVE SKILLS

• ADM0105 Advancing Your Administrative Career
• PD0234 Dynamic Decision-Making
• PD0232 Framing the Problem
• HMMP034E Making Business Decisions
• HMMP007E Managing for Creativity and Innovation
• HMMP027E Solving Business Problems
• C337E Speed Reading
• PD0031 The Foundations of Creativity and Innovation

CAREER DEVELOPMENT

• ADM0105 Advancing Your Administrative Career
• MGMT0111 Competencies for Tomorrow's Managers
• C326E Creating a Career in the Public Service
• HMMP005E Managing Your Career
• C446E The Passage to E-Learning

COMMUNICATION SKILLS

• C100E Active Leadership in Values and Ethics
• CUST0104 Advancing Your Service Expertise
• COMM0521 An Essential Guide to Giving Feedback
• COMM0012 Avoiding Errors in Usage and Punctuation
• COMM0013 Avoiding Grammatical Errors in Business Writing
• C118-1E Brisons la glace (mode libre)
• C118-2E Brisons la glace (mode guidé)
• JED008E Building Blocks to Better Writing
• COMM0191 Building Effective Interfunctional Relationships
• LEAD0142 Communicating a Shared Vision
• G001E Communication Self-Learning Guide
• COMM0302 Delivering Your Message
• COMM0161 Difficult People in the Workplace
• C122E ELOQUIUM en français
• JED010E EMail: Writing for Results
• JED005E Expressions I for Advanced French Second Language Learners
• JED006E Expressions II for Advanced French Second Language Learners
• COMM0201 Foundations of Grammar
• LANG001 French for Me
• STGY0211 Fundamental Components of a Business Case
• C111E Gambits 1
• C112E Gambits 2
• C113E Gambits 3
• C116E GIFT – French Grammar at Your Own Pace
• C334E Giving Feedback
• HMMP013E Giving and Receiving Feedback
• C120E Idioms 1
• C121E Idioms 2
• HMMP035E Implementing Innovation
• HMMP023E Making a Presentation
• C332E Managing a Meeting
• HMMP016E Managing Difficult Interactions
• HMMP031E Managing Upward
• CUST0106 Overcoming Challenging Service Situations
• C108E Second Language Evaluation Preparatory Exercises (SLE)
• C117E Sounds of French and English
• C115E Telephone Gambits
• JED003E The H-Club: Homonyms, Heteronyms, Homographs, and Homophones
• COMM0001 The Process of Interpersonal Communication
• COMM0203 Understanding Writing Mechanics
• HMMP033E Writing for Business
• JED009E Writing Well: Strategic Streamlining
• COMM0011 Writing with Intention

CONFLICT AND DISPUTE RESOLUTION

• COMM0161 Difficult People in the Workplace
• COMM0342 Handling Conflict with Others
• C317E Managing the Harassment Complaint Process

NEGOTIATION

• HMMP021E Negotiating
• COMM0507 The Master Negotiator

INTERPERSONAL SKILLS

• CUST0104 Advancing Your Service Expertise
• COMM0191 Building Effective Interfunctional Relationships
• COMM0161 Difficult People in the Workplace
• LEAD0126 Dynamics of Leadership
• TEAM0171 Effective Team-building Strategies
• C334E Giving Feedback
• JED007E Interpersonal Strategies for the Workplace
• HMMP016E Managing Difficult Interactions
• HMMP031E Managing Upward
• CUST0106 Overcoming Challenging Service Situations

LANGUAGE SKILLS

• C118-1E Brisons la glace (mode libre)
• C118-2E Brisons la glace (mode guidé)
• JED008E Building Blocks to Better Writing
• C122E ELOQUIUM en français
• JED005E Expressions I for Advanced French Second Language Learners
• JED006E Expressions II for Advanced French Second Language Learners
• LANG001 French for Me
• C111E Gambits 1
• C112E Gambits 2
• C113E Gambits 3
• C116E GIFT – French Grammar at Your Own Pace
• C120E Idioms 1
• C121E Idioms 2
• C108E Second Language Evaluation Preparatory Exercises (SLE)
• C117E Sounds of French and English
• C115E Telephone Gambits
• JED003E The H-Club: Homonyms, Heteronyms, Homographs and Homophones
• JED009E Writing Well: Strategic Streamlining

PERSONAL DEVELOPMENT AND WELL-BEING

• C341E A Fine Balance: A Guide to Workplace Wellbeing
• PD0114 Coping with Stress
• PD0111 Discovering Balance
• C448E Exploring Life's Journey
• C333E Learning through Self-Study
• PD0332 Making the Change
• HMMP028E Managing Workplace Stress
• HMMP036E Persuading Others
• HMMP025E Retaining Valued Employees
• PD0031 The Foundations of Creativity and Innovation
• PD0333 The Paradigm Shift of Change
• C446E The Passage to E-Learning

PLANNING AND ORGANIZATIONAL SKILLS

• JED008E Building Blocks to Better Writing
• STGY0211 Fundamental Components of a Business Case
• C332E Managing a Meeting
• COMM0331 Planning Effective Business Meetings
• HMMP022E Preparing a Business Plan
• HMMP026E Running a Meeting
• HMMP014E Setting Goals

TIME MANAGEMENT

• PD0124 Create Your Own Time and Memory Management Program
• HMMP030E Managing Your Time
• G003E Time Management Self-Learning Guide

TECHNOLOGY

COMPUTER SKILLS

• 114461 Advanced Data Management in Excel 2002
• 114635 Advanced Data Manipulation and Analysis in Excel 2002
• 114983 Advanced Document Features in Word 2002
• 114968 Advanced Formatting and Navigation in Word 2002
• 115096 Basic Features of Excel 2002
• ECDL01E Basics IT Concept I
• ECDL02E Basics IT Concept II
• 115008 Collaborative Features in Word 2002
• 113469E Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003
• PD0124 Create Your Time and Memory Management Program
• 117007 Creating Diagrams in Visio 2002
• 114325 Creating Documents in Word 2002
• 115027 Creating Presentations Using PowerPoint 2002
• 131326E Customizing Email, Views, Navigation, and Email Accounts in Outlook 2003
• 116195 Customizing, Running and Broadcasting PowerPoint Presentations
• 128879E Formatting and Managing Messages in Outlook 2003
• 63364 Fundamentals of Internet Explorer 6
• 35669 Getting Started with Adobe Acrobat 5.0
• 73269 Getting Started with a Palm Handheld Device
• 31706 Getting Started with Internet Explorer 5.5
• 59301_D Getting Started with Microsoft Windows XP
• 33871 Getting Started with Paint Shop Pro 7
• 71695 Getting Started with Pocket PC 2002
• 39612 Getting Started with Roxio Easy CD Creator
• 115146 Introducing Outlook 2002
• 57897_D Introducing Windows XP
• LD5051E Lotus Notes R5 End-User: Introducing the Notes Client
• LD5052E Lotus Notes R5 End-User - Working in Domino Databases: Fundamentals
• LD5053E Lotus Notes R5 End-User: Moving to Notes Mail
• LD5054E Lotus Notes R5 End-User: Using Notes Calendaring and Scheduling
• LD5055E Lotus Notes R5 End-User - Extending the Notes Client: Optimizing Mail
• LD5056E Lotus Notes R5 End-User - Extending the Notes Client: Remote Users
• LD5057E Lotus Notes R5 End-User - Extending the Notes Client: Customizing and Securing
• LD5058E Lotus Notes R5 End-User - Working in Domino Databases: Advanced
• 107783 Lotus Notes 6 End User: iNotes
• 106926 Lotus Notes 6 End User: Using Notes 6 Mail Remotely
• 112937 Lotus Notes 6 End User: Personalizing Notes 6 Features
• 99908 Lotus Notes 6 End User: Using Notes and NotesMail
• 110772 Lotus Notes 6 End User: Using the Calendar and To Do List Features and TeamRoom Collaboration
• 114389 Managing Outlook 2002
• IE5001E Microsoft Internet Explorer 5.0: Getting Started
• IE5002E Microsoft Internet Explorer 5.0: Up and Running
• MSOF29E_D Microsoft Office 2000: Access - Beginning
• MSOF30E_D Microsoft Office 2000: Access - Intermediate
• MSOF31E_D Microsoft Office 2000: Access - Advanced
• MSOF25E_D Microsoft Office 2000: Excel - Beginning
• MSOF26E_D Microsoft Office 2000: Excel - Intermediate
• MSOF27E_D Microsoft Office 2000: Excel - Advanced
• MSOF28E_D Microsoft Office 2000: Excel - for Power Users
• MSOF38E_D Microsoft Office 2000: FrontPage - Beginning
• MSOF39E_D Microsoft Office 2000: FrontPage - Advanced
• MSOF35E_D Microsoft Office 2000: Outlook - Beginning
• MSOF37E_D Microsoft Office 2000: Outlook - Advanced
• MSOF33E_D Microsoft Office 2000: PowerPoint - Beginning
• MSOF34E_D Microsoft Office 2000: PowerPoint - Advanced
• MPJ015E_D Microsoft Office 2000: Project - Beginning
• MPJ025E_D Microsoft Office 2000: Project - Intermediate
• MPJ035E_D Microsoft Office 2000: Project - Advanced
• MSOF21E_D Microsoft Office 2000: Word - Beginning
• MSOF22E_D Microsoft Office 2000: Word - Intermediate
• MSOF23E_D Microsoft Office 2000: Word - Advanced
• MSOF24E_D Microsoft Office 2000: Word - for Power Users
• MW212SE_D Microsoft Windows 2000 Professional: Getting Started
• MW213SE_D Microsoft Windows 2000 Professional: Up and Running
• MW9804E Microsoft Windows 98: Getting Started
• MW9805E Microsoft Windows 98: Up and Running
• 63365 Moving on with Internet Explorer 6
• 115117 Optimizing Excel 2002
• 116211 PowerPoint 2002 Customization and Office XP Integration
• 128880E Scheduling Events, Appointments, and Meetings in Outlook 2003
• 113430E Sending and Receiving Messages in Outlook 2003
• 129976E Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003
• 131341E Tracking, Categorizing, Searching, and Printing in Outlook 2003
• 35672 Up and Running with Adobe Acrobat 5.0
• 59306_D Up and Running with Microsoft Windows XP
• 33877 Up and Running with Paint Shop Pro 7
• 59476 Using a Digital Camera
• 128881E Using Task Lists, Contact Lists, and Notes in Outlook 2003
• 40555_D Windows XP: Fundamentals
• 40560_D Windows XP: Advanced
• 117090 Working with Diagrams in Visio 2002
• 114346 Working with Documents in Word 2002

E-GOVERNMENT

• C280E Engaging and Consulting Citizens Online

INFORMATION TECHNOLOGY

• PROJ0361 Strategic Planning and Positioning for IT Projects
• HMMP032E Working with a Virtual Team