 |
 |
 |
 |
Français |  |
Contact Us | |
Help | |
Search | |
Canada Site |
|
|
|
|
|
|
|
|
|
|
| Home | |
About Us | |
Registration | |
Learning Products | |||
| Research
and University Relations |
| Publications
by Product Line Publications by Subject Complete List of Publications Order Form for Publications Search |
Research & University Relations
Publications by Product Line
Citizen-Centred Service Series
This series of publications is focused on the information, good practices, and tools necessary to improve service to citizens.
| Citizen/Client Surveys: Dispelling Myths and Redrawing Maps | ||
| [.pdf format] | ||
| Authors: Geoff Dinsdale, D. Brian Marson |
Year of Publication: 1999/03 | Order #: P89B - out of stock |
| Citizen-Centred Service: Responding to the Needs of Canadians - HANDBOOK | ||
| [.pdf format] | ||
| Year of Publication: 1999 | Order #: P90B | |
| Citizens First - SUMMARY | ||
| [.pdf format] | ||
| Author: Erin Research Inc. |
Year of Publication: 1998 | Order #: P83B |
| Citizens First - COMPLETE VERSION | ||
| [.pdf format] | ||
| Author: Erin Research Inc. |
Year of Publication: 1998 | Order #: P84B |
| Client Satisfaction Surveying: A Manager’s Guide | ||
| The Common Measurements Tool (CMT), related survey guides, and other support materials are now available through the Institute for Citizen-Centred Service (ICCS) | ||
| Authors: Faye Schmidt, Teresa Strickland |
Year of Publication: 1998 | Order #: P86E P86F |
| Client Satisfaction Surveying: Common Measurements Tool | ||
| The Common Measurements Tool (CMT), related survey guides, and other support materials are now available through the Institute for Citizen-Centred Service (ICCS) | ||
| Authors:
Faye Schmidt, Teresa Strickland |
Year of Publication: 1998 | Order #:
P85E P85F |
| From Policy to Performance: Implementing Service Quality Improvements in Public Sector Organizations | ||
| Authors: Tim Plumptre, Donald Hall |
Year of Publication: 1993 | Order #: P25E - out of stock P25F |
| Good Practices in Citizen-Centred Service | ||
| [.pdf format] | ||
| Authors: D. Marie Blythe, D. Brian Marson |
Year of Publication: 1999 | Order #: P88E P88F |
| Implementing the U.K. Citizen's Charter - COMPLETE VERSION | ||
| Author: G. Bruce Doern |
Year of Publication: 1992 | Order #: P18E - out of stock P18F - out of stock |
| Implementing the U.K. Citizen's Charter - SUMMARY | ||
| Author: G. Bruce Doern |
Year of Publication: 1992 | Order #: P26B |
| Innovations and Good Practices in Single-Window Service | ||
| [.pdf format] | ||
| Authors: Stephen Bent, Kenneth Kernaghan, D. Brian Marson |
Year of Publication: 1999 | Order #: P87E P87F |
Further information or copies of previously release CCMD publications can be obtained by contacting the Research and University Relations group of the School at publications@csps-efpc.gc.ca or (613) 943-8370.
