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Research & University Relations

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Deputy Minister Task Force Reports (only available electronically)

Undertaken in 1996, this series of publications addresses issues of values and ethics, service delivery, overhead services, horizontal policy and policy capacity.

From Studies to Action
Summary [.pdf]
Strengthening Policy Capacity [.pdf]
Management of Horizontal Policy Issues [.pdf]
Management of Overhead Services [.pdf]
Planning Tool for Thinking About the Future of the Public Service [.pdf]
available on web only
Service Delivery Models

Volume I - Discussion Paper [.pdf]

Volume II - Toward Citizen-Centred Service Case Studies [.pdf]

This Volume in smaller segments:

Volume III- Scenarios [.pdf]

This Volume in smaller segments:

Volume IV - Examining Key Questions

Part 1 - Ministerial Accountability [.pdf]
Part 2 - Perceptions of Government Service Delivery [.pdf]

Part 2 in smaller segments:

Part 3 - Review and Analysis of Recent Changes in the Delivery of Government Services [.pdf]

Part 3 in smaller segments:

Part 4 - Introducing Change and Making It Stick - Sorting Out the Contradiction [.pdf]
available on web only
Values and Ethics int the Public Service
Summary [.pdf]
A Strong Foundation--Complete Document [.pdf]
Discussion Guide for A Strong Foundation [.pdf]

available on web only

Further information or copies of previously release CCMD publications can be obtained by contacting the Research and University Relations group of the School at publications@csps-efpc.gc.ca or (613) 943-8370.
 
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Last Modified: 2005 - 07 - 26
 
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