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ToolsRelated topicsResourcesComplaint criteriaThe Competition Bureau is an independent law enforcement agency responsible for the administration and enforcement of the Competition Act, the Consumer Packaging and Labelling Act, the Textile Labelling Act and the Precious Metals Marking Act. Our role is to promote and maintain fair competition so that all Canadians can benefit from competitive prices, product choice and quality service. The Competition Bureau is not a consumer protection agency and cannot act on your behalf to obtain reimbursement or to settle a dispute between two parties. Any complaint examined by the Competition Bureau must fall within the scope of the:
Your complaint might be outside the Bureau’s jurisdiction. Have a look at various issues the Bureau does not deal with:
You may also want to visit the Canadian Consumer Information Gateway’s Complaint Courier. The Canadian Consumer Information Gateway is a central gateway where all of the trustworthy information and services are offered by And at the international level... As a result of joint efforts by the International Consumer Protection and Enforcement Network (ICPEN) and the Consumer Sentinel Network, www.econsumer.gov users can file complaints about misleading cross-border electronic commerce, get tips for safe shopping online and learn how to contact consumer agencies around the world. ![]() |