Complaints Handling - Canada Labour Code - Part II

No.: OPD 700-9
Date: July 5, 2004

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1.  Purpose

2.  Scope

3.  Background

4.  Guiding Principles

5.  Procedures

5.1.1  Screening Complaints for Admissibility

5.1.2  Referring Complaints that are Inadmissible Under Part II of the Code

5.1.3  Admissible Complaints that involve Multiple Authorities

5.1.4  Recording and Tracking Inadmissible Complaints

5.2     Complaint Registration and Acknowledgement of Complaint

5.3     Investigating Admissible Complaints

5.3.1  General

5.3.2  Background Investigation

5.3.3  Work Place Intervention

5.3.4  Determination of Compliance

5.3.5  Documentation and Closing Complaint Files

6.  Responsibilities

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Appendix A

Complaint Registration Form

Appendix B

Covering Letter - Registration of Complaint

Appendix C

Acknowledgement of Written Complaint

Appendix D

Mutual Resolution of Complaint - File Closed

Appendix E-1

Referral to Regional/District Labour Office

Appendix E-2

Referral to Extended Jurisdiction

Appendix F-1

Internal Complaint Resolution Process Not Followed

Appendix F-2

Referral to Provincial or Territorial Labour Department

Appendix F-3

Referral to Transport Canada - Transportation of Dangerous Goods

Appendix F-4

Referral to Provincial Vehicle Licensing Agency

Appendix F-5

Referral to Canadian Human Rights Commission

Appendix F-6

Collective Agreement Issue

Appendix F-7

Union Obligation to Represent Members

Appendix F-8

Complaints Under s.133

Appendix F-9

Jurisdiction Determination - Federal

Appendix F-10

Jurisdiction Determination - Provincial

Appendix G-1

Employer In Compliance - File Closed

Appendix G-2

Referred Back to Work Place Parties - File Closed

Appendix H

Flow Chart for Addressing OHS Complaints Referred to HRSDC

Appendix I

Requirements to Provide Written Reports and Documentation

Appendix J

Flow Chart - Internal Complaint Resolution Process

Appendix K

Preliminary Event Form