Canada/PEI Business Service Centres

Import Service Centres

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in co-operation with the Canada Border Services Agency, has established three regional Import Service Centres (ISC):

• Eastern Region - served from Anjou, Quebec;
• Central Region - served from Toronto, Ontario;
• Western Region - served from Vancouver, British Columbia.

Eligibility Criteria

Canadian agri-food industry and importers of agri-food products, plants and plant products, animals and animal products.

Summary

Import Service Centres process import request documentation/data sent electronically or by fax by the importing community across Canada. They review the information and return the decision either electronically to Canada Border Services Agency (CBSA), which then relays it to the client, or by fax directly to the broker/importer, who then submits the release package to CBSA.

In addition, ISC staff handles telephone inquiries regarding import requirements for all commodities inspected by the CFIA and, when necessary, coordinates inspections for import shipments.

Prince Edward Island Contact(s):
Regional Director
Canadian Food Inspection Agency
690 University Avenue
Charlottetown, Prince Edward Island  C1E 1E3
Telephone: 902-566-7290
Fax: 902-566-7334
Toll-free (information): 1-800-442-2342
Web site: http://www.inspection.gc.ca/english/toce.shtml