Team Canada Inc 1-888 Export Information Service

Eligibility Criteria

Summary

Core Services

The core Canada Business services for Team Canada Inc clients include:

• diagnosis of the caller's information needs, relevant to the export development stage and interest;
• information on programs, services, expertise and information available from various government or non-government organizations;
• general information on such topics as markets, countries, regulations, contacts and sources;
• direction to information sources (eg. databases, ExportSource, Internet sites);
• promotion of Internet tools and products;
• mailing of export information; and
• referrals to specific export development service providers.

Canada Business service centres answer calls from companies at all stages of exporting -- aspiring exporters unsure of how to go about investigating their export potential, future exporters actively moving towards export-prepared status, export-ready companies and experienced exporters.

Enhanced Services

Most Canada Business service centres also offer Team Canada Inc clients additional services including:

• extensive on-site library collections of export materials and resources; and
• on-site work stations with Internet access to trade sources.

Service Standards

The Canada Business service centres are committed to providing excellent service:

• 9:00 - 5:00 in-person service in each time zone across Canada;
• 80% of calls handled within 20 seconds;
• after hours service;
• bilingual service: "Hello, Team Canada/Équipe Canada, bonjour"; and
• accurate, current and reliable information.

Ontario Contact(s):
See National Contact.