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Access Toronto information counter

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We open doors to your city government!

Access Toronto is the public information general inquiry service for the City of Toronto. We provide a wide variety of services to help you get information about Toronto's municipal government. Download a copy of one of our brochures, available in many languages, which explain who we are, what we do, and how you can get involved with City government. Our information desks are easily located in every Civic Centre. Let us help you ...

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by phone: 416-338-0338
An easy-to-remember number to reach the City of Toronto. Staff at the Access Toronto Call Centre will do their best to make sure you get the information you need. The Call Centre is open from 8 a.m. to 5 p.m., Monday through Friday except for the following holidays. Service is available in person at City Hall and the civic centres from 8:30 a.m. to 4:30 p.m.

by e-mail: accesstoronto@toronto.ca
Send us your questions, concerns, feedback, etc. - our mandate is a timely and informative reply by the end of the next business day (often much sooner!).

by fax: 416-338-0685

by TTY: 416-338-OTTY (0889)

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* * "Our City" Guide
Access Toronto has produced a booklet entitled "Our City" which contains information about basic city services and programs. It lists key phone numbers and Web site details and includes a ward boundary map and list of Councillors. As this booklet would be very useful to newcomers, it has been produced in many languages, all downloadable.
Whose job is it to fix?
When something is broken or damaged in the city, whom can you call to get it fixed? Here’s a handy guide to getting key services fixed in your community (PDF) and home (PDF).

Get the Free Acrobat Reader
Note: You will need to have the latest version of the FREE Adobe Acrobat reader to view the pdf files.
"Self Guided Tour of City Hall"
Visitors to Toronto will not want to miss touring one of the most popular and unique architectural buildings in Toronto. Toronto City Hall offers a self-guided tour that includes such popular attractions as the Hall of Memory, the "Metropolis" nail mural and the Council Chamber. The public may tour the first and second floors, and visit the Council Chamber when Council is in session. Download your copy of the self-guided tour brochure or pick one up at the information desk at Toronto City Hall. Hours are 8:30 a.m. - 4:30 p.m., Monday to Friday.

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students in City Hall * Education Program
How students of all ages can learn about municipal government.
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Frequently asked questions * Frequently asked questions
Information on City of Toronto services
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access toronto brochure * Access Toronto Publications
Information brochures for residents.
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Language services * Language Services
Includes assistance by phone in over 140 languages
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Highlights
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blue bullet More about Toronto
 
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