Managing Change: Human Resources and Property Management, Hosting and Security Services

The Human Resources Division has developed a Human Resources Plan to respond to the challenges of rapid change and fiscal restraint. Under these pressures, the Corporation must not only do more with less but must also transform itself into a business entity, driven by market forces and opportunities presented by new technology.

The Human Resources Plan refocuses the Division on policies, systems and programmes, to ensure effective human resource management in an environment of change. The Plan does the following:

• It maps out the transition between the current functions of the Human Resource Division and its new role.
• It lays the groundwork for the development of core competencies for the Corporation; i.e., identifying the sets of skills, knowledge and other attributes that employees require to achieve corporate goals.
• It will transform the Corporation into one that works on a competency model; i.e., one in which required skill sets, or competencies, are identified and made the basis of training, recruitment, performance appraisals, etc.
• It addresses the issue of employee communications; i.e., the need for better communication between management and employees.
• It lays the groundwork for training managers in various areas such as staffing and performance appraisal.

Property Management, Hosting and Security Services

Highlights

• A Host/Hostess Programme at the Canadian War Museum, similar to that implemented at the CMC in 1992, to ensure quality service to visitors.
• New guided tours of exhibitions and Museum sites were offered and drew 17,375 participants.
• Management of various key redesign and construction projects: the base building fit-up of the First Peoples Hall; mezzanine flooring for the sixth-floor collections vaults; the mezzanine, Canada Hall, Phase II; special effects lighting in the Canada Hall; a comprehensive space study and staff relocation project to rationalize work space; an award to the CMCC by IESNA for exterior lighting projects; the fit-up of space for the New Media Centre; the construction of the Japanese Garden Phase I.
• The awarding to CMC Protection Services of a security contract for the installation and monitoring of security systems for the Canadian Museum of Nature buildings.