Canada's Office of Consumer Affairs

Summary

Resources for consumers

Canada's Office of Consumer Affairs online provides information products and calculators to assist consumers make informed choices. The following are available:

Information Products 

• Guide to Apparel and Textile Care Symbols 
• Canadian Consumer Handbook 
• Consumer Credit and Debt 
• Consumer Organizations
• Electronic Commerce 
• Moving 
• Privacy and Identity Protection 
• Scams / Fraud

Calculators 

• Vehicle Lease or Buy Calculator
• Mortgage Savings Calculator 
• Rent or Buy a Home Calculator
• Cost of Borrowing Calculator
• Daily Spending Calculator
• Credit Card Costs Calculator
• Financial Service Charges Calculator

Resources for Researchers

Canada's Office of Consumer Affairs online provides information products useful to researchers in consumer affairs. These products include:

• Consumer Policy Research Database 
• Consumer Trends 
• Contributions Program 
• Policy Forums / Consultation 
• Standards, Codes and Guidelines

Resources for Businesses

Canada's Office of Consumer Affairs online provides a series of documents and guides useful to businesses dealing with identity theft, complaint management, e-commerce, and standards and guidelines.

Publications

Canada's Office of Consumer Affairs online provides in PDF* format all of the reports and guides produced by the Bureau of interest to consumers, researchers, and businesses.

consumerinformation.ca

consumerinformation.ca (the Canadian Consumer Information Gateway) provides consumer information from federal, provincial and territorial departments and agencies, provincial and territorial ministries and NGO partners. consumerinformation.ca makes it possible to find out who does what in consumer affairs in Canada. It provides useful tools and features such as the Complaint Courier to guide consumers through every step of the complaint process, Consumers Challenges and Solutions, Know Your Rights a directory of consumer legislation, etc.

*To download publications in PDF format, Adobe Reader is required (available free of charge).

Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon Contact(s):
See National Contact.