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About this Site Technical Help FAQ Which browser should I use? What do Mac users need to know? Why won't my audio and video play? What plug-ins do I need? What is streaming media? Can I save a clip? Why is my audio/video quality poor? What are some good search tips? How do I organize the Search Results page? How do I print pages of the site? How do I send a page to a friend? I'm still having problems or I've found a technical error. How do I contact you? Welcome A Vision for the Archives Online Awards and Recognition How to use the site FAQ General FAQ Technical Help FAQ The Web Site Staff Contact Us Which browser should I use? The CBC Archives Web site is optimized for use with Microsoft Internet Explorer 5.5 (or higher.) Some features may not work in Netscape or other browsers. The site will also work with Microsoft Internet Explorer 4.0 (or higher), Netscape Navigator 4.0 (or higher), and other browsers. What do Mac users need to know? The CBC Archives Web site is compatible with Apple Macintosh computers. Mac users need Mac-specific browsers (Netscape or Internet Explorer) and plug-ins (Windows Media Player) to access the site. When downloading these programs, be sure to select Macintosh as your operating system. Visit http://www.microsoft.com/mac/download/default.asp?navindex=s10 to select the appropriate download. Why won't my audio and video play? What plug-ins do I need? Plug-ins are software programs that extend the capabilities of your browser, such as giving it the ability to play audio or video clips. At the moment, the CBC Archives Web site clips are only available in the Windows Media format. You must have the most recent Windows Media Player (http://www.microsoft.com/windows/windowsmedia/download/default.asp) plug-in version 7.1 or later installed on your computer. This is a free program that is often included with newer versions of browsers and computer operating systems. You will need this program to play any of our audio or video clips. The FLASH plug-in and the Archives Timeline If you just clicked on one of our Timelines and were brought to this page, that probably means that you don't have Flash installed on your computer - or perhaps you have an older version. Flash is a FREE add-on for your Web browser. It can be easily downloaded from the Web and installed onto your computer. It will enable you to use our Timelines - as well as other features on many other Web sites. If you prefer not to install Flash, you can still enjoy all the radio and TV clips on our site; however you won't be able to use our Timelines. To get Flash, go to the Macromedia Flash site and follow the instructions. http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash⟪=english After you've downloaded and installed Flash, please come back and enjoy our Timelines. What is streaming media? "Streaming media" refers to audio or video that plays while you are connected to the Internet. This way you don't need to wait for the entire file to download to your computer before you can start watching. All clips on the CBC Archives Web site are streamed. Can I save a clip? No. You must be connected to the Internet to watch our clips, and are not permitted to save them to your hard drive. Why is my audio/video quality poor? Audio and video clips on the site will play better with faster Internet connections. Users with high-speed modems (DSL or cable) should experience high quality audio and video with relatively few problems (unless the Internet is unusually busy.) Users with a dial-up 56 Kbps modems (or slower) and an older computer with less RAM will experience longer delays while the clip buffers before playing, and may experience interruptions as it plays. They should be able to access the audio clips without problem. What are some good search tips? The search engine will list only Clips that have the same word(s) listed in their keywords. This tool is still in development, so you may have to try a few searches using different keywords to find what you are looking for. Here are some good search tips to follow: Search words must have at least three letters Make sure your search terms are spelled correctly Use multiple words to refine your search Try different search terms if you don't find what you are looking for How do I organize the Search Results page? Up to eight Clips are displayed per page. If more than eight relevant Clips are found, they will be listed on multiple Search Results pages. Use the Previous Results, Next Results, or number links at the bottom of the page to view all results. To change the order of the results, click the "Re-Order by:" drop-down menu on the right to view the list of Clips by either broadcast date, source program, or medium (radio or television.) How do I print pages of the site? All Topic and Clip pages offer a "Printer-friendly page" link at the bottom of the page. Click on this to access a single text-only page for that Topic or Clip, in a new browser window. To print this page, select the Print command from your browser's File menu, and set the printing options you prefer. Close the printer-friendly window when you are finished printing. How do I send a page to a friend? To successfully send a message to your friend about the Archives site, fill in all the fields (comments are optional.) The information you provide is not collected by CBC and is used only to send the e-mail message. Press the Send button to send the message (sometimes this takes a few seconds - only press the Send button once.) The window will close when the message has been sent. I'm still having problems or I've found a technical error. How do I contact you? If you find a technical error on the site or encounter persistent problems, please