Our commitment to YOU our clients, is to provide you with a quality service. When you contact the Canada/New Brunswick Business Service Centre, you will find knowledgeable and courteous staff, dedicated to effectively meeting your business information needs. You can expect our staff to adhere to the following service standard:

• Our service is provided in the Official Language of your choice;
  
  
• Our Business Information Officers are available to speak to you from 8:30 a.m. to 5:00 p.m., every government business day;
  
  
• Our Internet services are available for your use 24 hours a day, seven days a week;
  
  
• We provide a toll-free services: TTY service;
  
  
• We answer phone calls promptly;
  
  
• We strive to make our services known to you;
  
  
• If we are unable to provide an immediate answer when you first contact us, we will provide an estimate of the time required for us to get back to you;
  
  
• We strive to respond to your written requests (via fax, mail or Internet) within one business day;
  
  
• We provide information on federal and provincial government business-related products, programs, services and regulations that is accurate, helpful, relevant and timely, as well as enhanced research services;
  
  
• If we must refer you, we will provide you with the telephone number of the contact who will best assist you. We encourage you to report back on unsuccessful referrals;
  
  
• We strive to provide information in the mode of your choice (in person, by fax, mail or e-mail).

We are committed to client satisfaction. Although we like to hear from our satisfied clients, we especially need to know if for any reason you are not satisfied with our services. We encourage you to let us know and help us understand what you want, what you need, and what you think about the way we serve you. If you would like to talk to us about any aspect of the service you received from us, please visit the Contact Us  section of this web site.