E-Business
Last Verified:
2006-08-21
The following guide on E-Business is a document designed to help you navigate through the different government programs, services and regulations which deal with e-business, and identify those of interest. Although most of the questions will be answered in this guide, this list is by no means exhaustive.
The term 'e-business' means conducting business on the Internet, including buying and selling products and services, providing customer service and collaborating with business partners. This document focuses on buying and selling products and services on the Internet (also known as electronic business, ebiz, e-commerce, business-to-business or B2B, business-to-customer or B2C). For more general information on E-Business and the use of the Internet, please see the documents
Doing Business on the Internet and
E-Commerce - Exploring Your Options.
Before proceeding, reference should be made to the
Business Start-up in New Brunswick guide for information on the steps involved in establishing a new business in New Brunswick. You may also want to consult our complete
List of New Brunswick Guides .
Note : You will notice that throughout this publication, there are some references made to other relevant documents ("see the document...") If you are using the Web, simply click on the links provided. If you are reading this publication from a print copy and would like to obtain those additional documents, please call the Canada / New Brunswick Business Service Centre at 1-800-668-1010 and we will provide you with copies.
For further information on individual topics identified herein, contact the respective governing body or the Canada / New Brunswick Business Service Centre. Because this document is only meant as a guide, the Canada / New Brunswick Business Service Centre will not accept responsibility for business decisions made based on the information provided.
TABLE OF CONTENTS
1. Common Questions
2. Regulations
3. Privacy and Security
4. Taxation
5. Export Regulations
6. Consumer Protection
7. Financial Assistance
8. Training / Information
9. Sites
10. Canada / New Brunswick Business Service Centre
1. Common Questions
What is E-Business?
E-Business is any commercial activity conducted over networks linking electronic devices (mainly computers) including commercial transactions conducted by Internet, telephone and fax, electronic banking and payment systems, trade in digitized goods and services, and electronic purchasing and restocking systems.
The Internet has opened up networking to anyone with a computer and Internet access.
Businesses can now climb on board the Internet, which amounts to a free electronic highway. Once you're hooked up, you can buy, sell, and connect with the people who matter to you: your own employees (in the next office or three thousand kilometres away), your suppliers, your customers, your bank accounts, your credit information services, your sources of market information, and so on.
What is the Internet?
The Internet is a global collection of networks connecting and sharing information through a common set of protocols. It allows computers attached to networks to communicate regardless of manufacturer or brand, architecture, operating system or location.
Not only does the Internet allow open communication, but many forms of communication. Voice, data and video transmissions can be carried over one infrastructure. The Internet was initially used primarily for data transmission, but telephony - voice transmission - and video transmission are growing. Another advantage of the Internet is efficiency of data transfer.
What is the World Wide Web?
Imagine the concept of a universal information database -- data that would not only be accessible to people around the world, but information that would link easily to other pieces of information. This concept is now a reality in the form of the World Wide Web (WWW).
The WWW provides links between documents, over the Internet. The Web exists because of programs which communicate between computers connected to the Internet. Utilizing a Web Browser, anyone with a computer, modem and Internet account can search and retrieve information from millions of Web Servers around the world. Some examples of Web Browsers you may be familiar with are Netscape Navigator and Microsoft Internet Explorer.
What is E-Business used for?
E-Business is not limited to certain types of businesses or just technology-related products and services. Companies in every field are doing business online. Networking through E-Business can be applied to any facet of a company's operations, including marketing and sales; purchasing and logistics; production; design and engineering. The most effective use of E-Business is when several of these functions are combined: information flows from sales to purchasing, to production.
E-Business can be used to:
Communicate: E-mail and Internet Access
Promote: Businesses are using Web pages to advise clients and potential clients about their business and its value. Web pages keep clients informed about products, services, and developments, and they provide the opportunity to answer client questions. They may also use their Web sites to solicit market research information from clients or guests who visit their site. Other uses include:
- sales -- to sell products, seven days a week, 24 hours per day throughout the globe;
- product awareness -- online marketing and advertising;
- customer service -- customer support and communication;
- economy -- to eliminate some costs of paper transactions and mailing;
- effectiveness -- due to the speed of communication;
- it offers the opportunity to work out of the home;
- to compete globally without setting up offices in other countries;
- because small companies can compete against much larger companies as no one can tell how large or young your company is based on your Internet presence;
- to find information, conduct competitive intelligence, or network with other business owners.
Link
- Internally - Improve communications within your company using an Intranet.
Intranet: a private network inside a company or organization. Intranets are used to organize internal company operations, such as payroll and inventory.
- Externally - Improve communications with suppliers, customers and partners and integrate your business processes using an Extranet.
Extranet: connecting two or more intranets, allowing communication with business partners, suppliers, distributors or customers
Creating New Business Models: Sharing resource with new partners to create virtual global enterprises. The Net has the potential to act as a central nervous system coordinating the business activities of new type of corporate organisms.
- set up an arrangement whereby sales information is shared instantaneously with wholesalers, shippers, manufacturers, designers, and even suppliers of raw material.
If I don't want to sell electronically, why use E-Business? What are the benefits?
You can improve customer service by providing new avenues for promotion and distribution, by responding more quickly to orders, and by offering more responsive after-sales service.
You can cut costs and save time by improving the quality of supply chain management, by integrating back-end production and logistics with front-end marketing and sales, and by letting the computer and software do most of the work in controlling inventory.
You can cut costs and save time by improving internal functions, by cutting down on meetings, by sharing information, by eliminating endless trails of paper, and by assuring that internal communications are precise and understood.
How do I hook up my computer to the Internet?
You (the user) sign a contract with an Internet Service Provider (ISP) for a dial-in or dedicated connection to the provider's equipment, which then gives you access to the Internet. The Internet Service Provider (also known as a server) delivers, in effect, the Internet dial tone. Each computer connected to the Internet is assigned an Internet Protocol (IP number), which is its address. They are analogous to telephone numbers.
When looking for an ISP to connect your business to the Internet, consider what different ISPs charge for access time, reliability (e.g. no busy signals or interruptions in connection), speed of data transmission, technical and other services they offer.
It wasn't long ago that your choice was between huge international companies or smaller local companies, or the occasional free community service. Now the telephone and cable companies have jumped into this business, and are often providing faster transmission of data than was previously offered. Ask for advice from somebody you know who is already online, and pick a company that is likely to offer you a decent deal over a long period, because it is inefficient marketing to keep changing your business e-mail addresses.
Is the Internet expensive?
At first, the costs to get on the Internet can seem intimidating, but compared with what you can accomplish in the areas of marketing and retailing on the Internet versus in the traditional commercial world, it is a very cost effective solution. Also, the potential Internet market is exponentially larger than any local market. First you will need a modem equipped computer ($1,000-$5,000) and access to the Internet through an Internet Service Provider ($30-$50 a month). These costs are estimates only, since costs can vary significantly, as computer prices continue to come down, and as new access technologies become accessible and affordable (i.e. cable access).
If you want to set up a Web site for your business, consider hiring a professional to design it for you. The costs can vary significantly whether you want a simple Web site or a very complex Web site. Once you have a site you will want to register the domain (e.g. your-business-name.com), which may cost as much as $140, depending on your choice of the .com or .ca domain extensions, for two years. Registering your domain on the Internet is like registering your company and company name. Information on registering your domain can be found at http://www.internic.net and http://www.cira.ca/en/home.html or from your ISP. There are also maintenance costs to consider to keep the site up to date and running smoothly, which can cost between $20 and $100 a month, depending on the scope of the site.
How can I secure my Web site and transactions on the Internet?
The type of security you will need for your Web site depends on what kind of use it will have. Once you determine use, you can identify the types of threats you will need to protect yourself against. For example, if you will be doing online sales using credit cards, you will need to protect the credit card information from being intercepted, both during the transaction and when it is stored on the server. Similarly, if you have confidential customer information, you will also want to ensure that this information is not accessible. It is useful to note, however, that in many instances, doing online credit card sales can be more secure than in a traditional environment, where much of the credit card fraud is caused by the people involved in the transaction, or by the theft of receipts.
There are a number of security options, from firewall software, to secure servers, to Secure Sockets Layer (SSL), SET and public key infrastructure. Your ISP and/or Web developer should be able to provide you with more information on these solutions, and whether they are right for your site. The most effective and efficient solution for small to mid-size companies may be to use a commerce server provider (CSP). CSPs lease their services to individual retailers for a fraction of the cost of buying a complete e-commerce solution.
What is a digital signature?
A digital signature is a convenient and secure way of signing electronic documents. Digital signatures provide a secure form of transacting electronically. It is virtually impossible to forge or copy a digital signature. When a document is digitally signed, its integrity and authenticity can be verified, as can the identity of the signer. Digital signatures are based on mathematical theory and the use of algorithms. A digital signature is a complicated concept, but its application is relatively simple and straightforward. Your software does all the work, while you (the user) simply selects the signature option in the software. Digital signatures are particularly important if you want to make the electronic transaction as binding as possible. Government legislation is currently being amended to provide for the acceptance of digital signatures (and other forms of electronic signatures) and electronic documents as evidence.
2. What regulations apply to the Internet and electronic commerce?
In general, all existing laws that apply to traditional commerce apply equally in an electronic environment (for example, laws governing business incorporation, business name registration, taxation, consumer protection, deceptive advertising, importing/exporting, product safety, product standards, criminal code, inter-provincial trade treaties, intellectual property and liability, etc.). Companies must comply with the law of any jurisdiction where it is deemed to be "carrying on business."
For additional information, see the document
Business Start-up in New Brunswick, or call the Canada / New Brunswick Business Service Centre at 1-800-668-1010.
3. Privacy and Security
Is the information I put on this system safe? Can people steal my confidential company information or gain access to my credit card if I use it over the Internet?
Some businesses are waiting to go online until a secure electronic environment is assured. Solutions to privacy and security exist today. Software can be used to encrypt transactions and block unwanted messages. Your ISP and/or Web developer should be able to provide you with information on various software packages, based on your security needs.
Will my private information be at risk?
You can install software to help protect the privacy of your business and your clients. In addition, the federal government is acting to protect personal information. The Personal Information Protection and Electronic Documents Act establishes principles governing the collection, use and disclosure of personal information. In particular, it provides that business must obtain the consent of consumers to use their personal information and gives consumers access to their personal information and to simple and effective redress procedures. For an overview of the Personal Information Protection and Electronic Documents Act, see the document
Protection of Personal Information - Your Responsibilities.
Compliance with the legislation is overseen by the federal Privacy Commissioner http://www.privcom.gc.ca/index_e.asp. The Commissioner's role includes receiving complaints concerning contravention of the principles, carrying out investigations and audits, and dispute resolution. Unresolved disputes regarding certain matters can be taken to the Federal Court for final resolution. The Commissioner also have extensive powers to do research and public education which is vital if consumers are to learn how to protect their privacy. The Personal Information Protection and Electronic Documents Act guarantees the right to privacy for Canadians.
Since January 1, 2004, the Personal Information Protection and Electronic Documents Act covers the collection, use or disclosure of personal information in the course of all commercial activities in Canada, except in provinces which have enacted legislation that is deemed to be substantially similar to the federal law.
The guide Your Privacy Responsibilities - Guide for Businesses and Organizations to Canada's Personal Information Protection and Electronic Documents Act helps businesses understand and meet their new obligations under Part 1 of the Act. It is available from the Web site of the Privacy Commissioner of Canada at: http://www.privcom.gc.ca/information/guide_e.asp.
NOTE: Copies of the guide may be obtained from:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
Telephone: 613-995-8210
Toll-free: 1-800-282-1376
Online E-security and Privacy Guide www.privacyguide.cebi.ca
Designed to help SMEs understand e-security and privacy risks and what they can do to manage them.
Recognizing that SMEs are at different stages of e-business development, the product has been organized so that you can determine what you should be doing on the security and privacy front in relation to your level of e-business activity
4. Taxation
Do I need to collect GST/HST and PST if I sell things over the Internet to persons outside of my province or in another country?
In general, all existing tax rules apply equally in an electronic environment, and no new taxes have been created specifically for electronic commerce. For specific tax-related questions, please call the Canada Revenue Agency at 1-800-959-5525, see the document
Goods and Services Tax and Harmonized Sales Tax - GST/HST or visit the Web site at http://www.cra-arc.gc.ca/menu-e.html.
The Goods and Services Tax (GST) is a multi-stage tax that applies to most transactions throughout the production and marketing process. Under the Goods and Services Tax (GST), most goods and services sold or provided in Canada are taxable at a rate of six percent (6%). *
Harmonized Sales Tax (HST)
The Harmonized Sales Tax applies to GST - taxable goods and services delivered in Newfoundland and Labrador, Nova Scotia and New Brunswick. The HST rate is 14 percent (14%). *
* Effective July 1st, 2006, the rate of the GST has been reduced from 7% to 6% and the rate of the HST from 15% to 14%.
5. Export Regulations
Do I need an export licence if I sell things over the Internet?
The application of export regulations is the same in the electronic world. If you currently need an export permit to sell your product overseas, you will need one to sell it over the Internet to people in foreign countries. To learn more about exporting, see the document
Exporting.
The issuance of Export Permits is administered by the Export Controls Division of the Department of Foreign Affairs and International Trade Canada (DFAIT). The Division provides assistance to exporters in determining if export permits are required. It also publishes brochures and Notices to Exporters.
For further information, please call 613-996-2387, see the document
Export Permits or visit the Web site at http://www.dfait-maeci.gc.ca/eicb/menu-en.asp.
6. Consumer Protection
Marketing practices/advertising
Under the Competition Act, it is a criminal offence to engage in certain kinds of misleading advertising and deceptive marketing practices. The Competition Act defines which marketing practices are illegal in Canada. The Act is enforced by the Competition Bureau, and is applicable in an electronic environment.
Consumers are now able to complain about misleading cross-border electronic commerce at the following Web site http://www.econsumer.gov/english/index.html . The Competition Bureau participated in this Web site's launch, along with officials from 12 other countries.
For further information, please call 1-800-348-5358, see the document
Competition Act - Misleading Advertising and Deceptive Marketing Practices or visit the Web site at: http://www.competitionbureau.gc.ca/internet/index.cfm?itemID=97&lg=e .
Canadian Code of Practice for Consumer Protection in Electronic Commerce
The Canadian Code of Practice for Consumer Protection in Electronic Commerce was endorsed by federal, provincial and territorial Ministers responsible for consumer affairs in January 2004. The Code is intended to establish benchmarks for good business practices for merchants conducting commercial activities with consumers online.
The Code contains information on the following:
- Information Provision;
- Language;
- Contract Formation and Fulfilment;
- Online Privacy;
- Security of Payment and Personal Information;
- Complaint Handling and Dispute Resolution;
- Unsolicited E-mail;
- Communications with Children.
For more information, you may visit the Web site http://cmcweb.ca/epic/internet/incmc-cmc.nsf/vwapj/EcommPrinciples2003_e.pdf/$FILE/EcommPrinciples2003_e.pdf to download the Canadian Code of Practice for Consumer Protection in Electronic Commerce in PDF format (Adobe Acrobat Reader required).
7. Financial Assistance
Which program can help a company finance the development of a Web site?
Business Development Program - E-Commerce (Atlantic Canada Opportunities Agency)
Unsecured, interest-free contribution can help cover the cost of acquiring the technologies and skills necessary to participate more fully in electronic-based business activities. It seeks to increase the level of e-commerce awareness and skills and help SMEs adopt enabling technologies that reconfigure their ways of conducting business.
For more information, see the document
Business Development Program - E-commerce, contact the Canada/New Brunswick Business Service Centre at 1-800-668-1010, or ACOA at 1-800-561-4030 to get in touch with a local representative or visit the Web site at: http://www.acoa.ca/e/financial/bdp/ecommerce.shtml.
Trade Assistance Program and Services (TAPS)
Financial and advisory services for trade related activities, focusing on the introduction of New Brunswick companies to exporting and the development of new export markets.
For additional information, see the document
BNB-Trade Assistance Programs and Services (TAPS) or call the provincial Department of Business New Brunswick at 506-453-3412.
Technology Adoption and Commercialization Program (TAC)
The Technology Adoption and Commercialization Program (TAC) provides financial assistance for manufacturers, processors and selected services firms in support of technological innovation and pre-commercial product development. The TAC Program is intended to encourage the adoption of improved technologies and processes by offsetting some of the direct costs associated with identifying and securing such technologies and processes.
For additional information, see the document
BNB-Technology Adoption and Commercialization Program, or call Business New Brunswick at 506-453-2727.
Financing for e-business - Business Development Bank of Canada
The Business Development Bank of Canada (BDC) offers possibilities of financing for e-business. Whatever your development stage - from initial feasibility study to implementing and integrating a fully transactional site - BDC's specialized financing may be the solution for your e-business needs. For more information, please visit the Web site at http://www.bdc.ca/en/home.htm.
8. Where can we get training and information on E-Business?
Examples of services available free of charge, but not limited to:
ebiz.enable http://strategis.gc.ca/ebizenable (see the document
ebiz.enable)
ebiz.enable is an e-business portal designed specifically to guide businesses through the issues and options encountered in implementing e-business strategies. It is a comprehensive online resource that allows you to explore the questions, answers and solutions relevant to your company and its success in the global online environment.
SourceCAN https://www.sourcecan.com/e/index.cfm? (see the document
SourceCAN)
SourceCAN was developed by the federal government as a resource meant to educate, prepare and place Canadian businesses within the global marketplace. SourceCAN is a Collaborative Partnership Arrangement between Industry Canada, and the Canadian Commercial Corporation. This comprehensive portal web site matches Canadian products and services with thousands of business opportunities posted daily by both domestic and foreign corporations and governments. Through national and international tender feeding systems, Canadian companies can source bids, follow new business leads and post opportunities, all within a secure online trading environment. Members can also put together a booth in the Virtual Trade Show, pursue strategic partnerships, or browse through the e-commerce business tools - all free of charge.
Consulting Group - BDC http://www.bdc.ca/en/home.htm (see the document
Consulting Group)
Become an effective e-business with the support of an experienced BDC advisor who can help you evaluate e-business relevancy, readiness, potential, and implementation strategies. Re-align your production, supply chain, processes, and customer relations with Internet technology.
Student Connections http://www.studentconnections.ca/english/index.cfm
Student Connections (SC) provides Canadian small and medium enterprises (SMEs) with short, practical e-commerce and Internet training sessions. SC services are delivered by highly qualified post secondary students employed to provide Canadian businesses with customized training on how they can use today's technologies to their business advantage.
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Student Connections will introduce Canadian businesses to the power of the Internet as a business tool. (see the document
Student Connections )
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The E-Commerce First Step Program will help businesses determine what steps need to be taken to implement e-commerce into their business activities (see the document
E-Commerce First Step )
Canadian e-Business Initiative http://www.cebi.ca/
The Canadian e-Business Initiative (CeBI) is a voluntary, private sector-led partnership that aims to further Canada's e-business success by focusing on productivity, leadership and innovation in small and medium enterprises (SMEs).
Retailinteractive.ca http://strategis.ic.gc.ca/epic/internet/inretra-comde.nsf/en/h_qn00005e.html
The Retail Council of Canada and Industry Canada have partnered to develop and publish retailinteractive.ca, a pipeline to practical, hands-on business information, resources and tools designed especially for Canada's retailers seeking to use new technology. The site includes the E-retailer Interactive Tool, e-retailer profiles, a guide to electronic catalogues, statistics, information on technology trends, reports on e-commerce, and much more.
Online Small Business Workshop http://www.cbsc.org/servlet/ContentServer?pagename=OSBW/CBSC_WebPage/CBSC_WebPage_Temp&cid=1102594891135&c=CBSC_WebPage&lang=en
The Online Small Business Workshop (OSBW) is a Web-based workshop designed to provide you with techniques for developing your business idea, starting a new venture and improving your existing small business. It is organized into six sessions, including one on the basics of setting up an E-business.
The Digital Economy in Canada, Industry Canada: http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home
Canada is a world leader in the adoption, use and development of e-business. The Electronic Commerce Branch of Industry Canada aims to build on this foundation to support and facilitate continued growth of e-business in the Canadian economy.
E-Commerce - Exploring Your Options - see the document
E-Commerce - Exploring Your Options
Considerations to set up an electronic store are explored. You will find information on developing a plan for the Entrepreneur's online venture.
Using E-Business to Do Business with the Government
The government is moving towards delivering more of its programs and services electronically. Four examples of such programs are:
9. Sites
Examples of services available free of charge, but not limited to:
Community Access Program http://pac.ic.gc.ca/pub/index.html?iin.lang=en (see the document
Community Access Program).
The Community Access Program (CAP) provides Canadians with affordable public access to the Internet and the skills to use it effectively. CAP has worked with community-based partners to establish a network of public Internet access sites in rural and urban communities across Canada.
E-commerce in Service Industries http://strategis.ic.gc.ca/epic/internet/inecom-come.nsf/vwGeneratedInterE/Home
Practical information on e-commerce in service industries, including associated benefits, company and industry profiles, statistics, and examples of utilizing e-commerce.
Building Trust in the Digital Economy: Authentication
http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/vwGeneratedInterE/h_gv00090e.html
Discusses the use of cryptographic technologies to establish user's identity.
The Canadian Internet Registration Authority (CIRA) http://www.cira.ca
CIRA is the Canadian Internet Registration Authority.
ecommerce - guide.com http://e-comm.internet.com
Offers a broad range of articles and links.
Electronic Commerce and the European Union http://europa.eu.int/information_society/topics/ebusiness/ecommerce/index_en.htm
A large site with an introductory section on electronic commerce, an issues section and information on the G7 E-Commerce initiative.
Electronic Commerce and the Organization for Economic Cooperation and Development (OECD) http://www.oecd.org/subject/e_commerce
A site providing documentation and background information on electronic commerce initiative in the OECD countries.
Protecting Yourself When Buying Online, US Federal Trade Commission
http://www.ftc.gov/bcp/menu-internet.htm
A basic overview of the potential hazards and how to avoid them.
ECnow.com http://www.ecnow.com
ECnow.com is a high-end electronic commerce consulting firm helping companies satisfy customers through electronic commerce & electronic communication.
Canadian Bankers Association http://www.cba.ca/en/
Accepting payment by credit card usually requires a business bank (merchant) account with financial institutions that deal with each specific card. See your financial institution or the Canadian Bankers Association Web site for information on electronic commerce.
Canadian Electronic Commerce Technology Suppliers
http://strategis.ic.gc.ca/epic/internet/inict-tic.nsf/vwGeneratedInterE/h_it06122e.html
Section of Industry Canada's Canadian Company Capabilities Web site that lists suppliers of electronic commerce technology.
ZD-Net http://www.zdnet.com/ecommerce
This site includes a comprehensive Internet and e-commerce related search engine as well as Business Shopping links.
Forrester Research http://www.forrester.com
Even without a subscription to their research material, this site has a reference library, highlights from their reports and other e-commerce related information.
IBM http://www.ibm.com/e-business
This site has a small business section, with resource information to help small businesses with understanding what it takes to successfully set up shop on the Internet, as well as lots of other links to e-commerce related information.
econsumer.gov http://www.econsumer.gov/english/index.html
This site offers information about consumer protection laws and activities in participating countries.
Statistics Canada
Statistics Canada produces statistics that help Canadians better understand their country, its population, resources, economy, society and culture. The following data and reports on the use of Internet and E-business are available:
Additional Information
Clients can consult Internet-business publications and guides, such as "Cyberlaw Canada" or "Small Business Guide to Doing Big Business on the Internet " from the Self-Counsel Press, "Canadian Internet Advantage" from Prentice Hall Canada or "Selling Online - How to Become a Successful E-Commerce Merchant in Canada" by Jim Carroll and Rick Broadhead, published by CDG Books Canada Inc. For other resources available, please contact the Canada / New Brunswick Business Service Centre at : 1-800-668-1010 or visit the Web site at the following address: http://www.cbsc.org/nb.
For detailed information on setting-up your Web site, contact your Web developer or your Internet Service Provider.
10. The Canada / New Brunswick Business Service Centre
The Canada / New Brunswick Business Service Centre is an innovative partnership of federal and provincial government departments. Both levels of government work with key private-sector organizations to create a seamless information network for entrepreneurs.
Our mission is to improve the start-up, survival and growth rates of small and medium sized enterprises by giving business people in every part of New Brunswick access to accurate, timely and relevant information and referrals.
What can we do for you? We can guide you in the right direction! We can give you the information you need! We are your best source of comprehensive business information!
The Canada / New Brunswick Business Service Centre is accessible province-wide and free of charge. You may reach us through our toll-free number or visit us with your questions. Our office is open from 8:30 a.m. to 5:00 p.m., Monday to Friday. We also provide a 24-hour business information service, seven days a week, through our Web site.
Here's how to reach us:
Canada/New Brunswick Business Service Centre
Ground Floor, Barker House
570 Queen Street
Fredericton, New Brunswick
E3B 6Z6
Telephone: 506-444-6140
Fax: 506-444-6172
Toll-free (information): 1-800-668-1010 (Atlantic region only)
TTY Toll-free (hearing impaired): 1-800-457-8466
E-mail: cbscnb@cbsc.ic.gc.ca
Web site:
http://www.cbsc.org/nb
Hours of operation: 8:30 am to 5:00 pm
Monday thru Friday - except Government holidays
DISCLAIMER
Information contained in this document is of a general nature only and is not intended to constitute advice for any specific fact situation. Users concerned about the reliability of the information should consult directly with the source, or seek legal counsel.
Links Policy
Some of the hypertext links lead to non-federal government sites which are not subject to the Official Languages Act and the material is available in one language only.
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