Title
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Quality Assurance in Services: An ISO 9000 Workbook for Small Professional Service Firms
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| Abstract |
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The Workbook is filled with practical checklists, worksheets, tips and sample documentation designed to eliminate weeks of trial and error and allow you to make the most effective use of available resources. It demystifies the ISO 9000 registration process and offers an effective, affordable, do-it-yourself alternative by including clear outlines of tasks, responsibilities and timelines. The Workbook is designed for small business and professional service firms. It translates the language of manufacturing production, inherent in ISO 9000 documents, to that of a small service firm's processes.
Table of Contents:- How to Use This Workbook
- ISO 9000: A Synopsis
- Making the Decision
- Planning Your Approach
- Designing Your Quality System
- Managing Documentation
- Getting Registered
- After Registration
- Feedback Form
For more information, contact Industry Canada at (613) 952-0167.
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WebSite
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This document is available electronically on the Internet
Clicking on the link above will open a new browser window.
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Date de publication
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April 1995
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Format
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Booklet
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Pagination
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130 p., 146 p.
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Author
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Dorothy I. Riddle, CMC - Service Growth Consultants Inc.
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Department/Agency
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Industry Canada - IC
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Keywords
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Management, Manufacturing, Quality Management, Registration, Standards, Regulations/Legal
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Library Locations
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Halifax
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