Use this tool to search FCAC’s Frequently Asked Questions
(FAQ) database, or to view our complete list of questions and answers.
You can also view our top five “Most viewed” and top
five “Latest
added” questions (see below). We are always working to improve
our database, so please contact us if
you have a question that is not listed here.
About FCAC’s Frequently Asked Questions (FAQ) database
FCAC’s searchable Frequently Asked Questions database contains a wealth
of information on consumers’ rights when dealing with financial institutions
and on various financial products and services. The questions are based on
the thousands of inquiries and complaints we receive from consumers each year
through our Consumer Contact Centre and Web site; as well as on other important
issues identified by FCAC.