Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

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 For Consumers

 Consumer Protection



Know Your Rights Voluntary Codes of Conduct FCAC Role and Mandate

As a consumer of financial services, you have a responsibility to make sure you get the best deal possible.
You should also know:
  • You have certain rights. More
  • Many financial institutions have voluntary codes of conduct in place to safeguard your interests. More
  • The FCAC exists to enforce many of the federal laws that protect you in your dealings with financial institutions. More
The framework for consumer protection in the financial services sector is among the strongest of any industry in Canada. Financial institutions are subject to legislation, regulations and voluntary codes of conduct that stipulate their obligations to protect the interests of consumers.
FCAC/ACFC Toll-free 1.866.461.FCAC (3222) Protecting Consumers / Informing Canadians
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Last Modified: 2004-02-25
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