Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

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 About the Financial Services Sector

 New Reforms



In June 2001, the federal government passed Bill C-8 to update and improve the framework governing Canada’s financial services sector. The package of reforms consists of new laws, guidelines and statements of government policy. They are designed to provide better protection for consumers, increase competition, improve the regulatory environment and promote the growth of the sector.

Here is a summary of the key changes:

Empowering and Protecting Consumers
Increasing Competition in the Domestic Marketplace
Promoting the Efficiency and Growth of the Financial Sector
Improving the Regulatory Environment
What do the reforms mean for me?
Where to Get More Information

Empowering and Protecting Consumers

  • The creation of a Financial Consumer Agency to strengthen oversight of consumer protection measures and promote consumer awareness
  • Measures to improve access to financial services regardless of one’s income or place of residence, including a standard low-fee account and a process to govern branch closures
  • Prohibition on coercive tied selling
  • Measures to improve the information consumers receive when purchasing services or making investments
  • Public Accountability Statements for large institutions to report on their contributions to the Canadian economy and society
  • More and better statistics on the financing needs of small and medium-sized businesse
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Increasing Competition in the Domestic Marketplace

  • Lowered capital requirements to start a financial institution (from $10 million to $5 million)
  • Less restrictive ownership rules for financial institutions, in order to encourage new competitors
  • Allowing life insurance companies, securities dealers and money market mutual funds to join the payments system and be able to offer payment services to their customers (e.g., cheques, debit cards)
  • Flexibility for credit unions to create a national presence to better compete with large institutions
  • Greater flexibility for foreign banks wishing to operate in Canada
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Promoting the Efficiency and Growth of the Financial Sector

  • Allowing financial institutions to create holding companies to organize their business activities, offering the potential for greater operational efficiency and lighter regulation
  • Permitting financial institutions to make a broader range of investments to take advantage of new business opportunities and technologies
  • A new definition of the "widely held" ownership rule for banks (doubling to 20% the permissible holding by a single investor), which provides new opportunities to enter into strategic alliances and joint ventures
  • Guidelines for merger proposals between large banks, including a transparent review process and a formal mechanism for public input
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Improving the Regulatory Environment

  • A streamlined process for financial institutions to obtain regulatory approvals
  • New powers for the Superintendent of Financial Institutions to deal with the potential risks arising from increased competition
  • Streamlined reporting requirements related to Canada Deposit Insurance Corporation standards
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What do the reforms mean for me?

Overall, there are significant benefits for consumers. They will have more choices in deciding who fulfils their financial needs. The reforms encourage new competitors in the marketplace, increased competition among existing institutions, and more innovative products and services. There are stronger accountability requirements for financial institutions, with a newly created body dedicated to consumer protection and education: the Financial Consumer Agency of Canada (FCAC). The FCAC promotes consumer awareness of financial issues and ensures that financial institutions comply with federal consumer protection measures. The reforms also increase transparency and public awareness. Financial institutions are required to provide consumers with certain information when they purchase services or make investments, and must give sufficient notice when closing a branch.
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Where to Get More Information

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FCAC/ACFC Toll-free 1.866.461.FCAC (3222) Protecting Consumers / Informing Canadians
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Last Modified: 2003-05-28
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