Contact Us

Explore common topics and questions in our help centre.

Get instant answers online

Need help in an emergency?

Use the space bar to play and pause the carousel. Use the left and right arrows to move between carousel items. The carousel stops when not in focus.
1 Item 1 of 3
Lost, stolen or damaged card

Call CIBC immediately.

Available 24 hours a day, 7 days a week

For credit cards, call:

1-800-663-4575
(Canada and the U.S.)

1-514-861-9898
(Elsewhere)

For debit cards, call:

1-800-465-2422 and press ‘0’

2 Item 2 of 3
Travel emergency

Call CIBC Travel Assistance:
1-800-848-8454
(Canada and the U.S.)

Call collect 
1-416-340-7124
(Elsewhere)

Get travel insurance

3 Item 3 of 3
Suspicious activity

Think someone else has accessed your account? Tell us immediately. 

Report it by email

Call us: 
1-800-465-2422 
(Canada and the U.S.)

1-902-420-2422 
(Elsewhere)

Have other banking inquiries? We are here to help.

Contact us in a way that is convenient for you.

  Meet with us

Talk to our experts in person

Book a meeting Opens a new window in your browser. Review or cancel a meetingOpens a new window in your browser.

   Write to us

Sign on to send us a secure message.

Sign on

Send us an email

   Chat with us

LiveChat agents answer your everyday banking questions online. A “Chat with an agent now” logo will display when an agent is available.

Availability:

Monday to Friday
7:00 am to 12:00 am ET

Saturday and Sunday
9:00 am to 6:00 pm ET

   Call us

Full-service telephone banking 24 hours a day, 7 days a week.

General banking inquiries:

1-800-465-2422, or for service in French, 1-888-337-2422

Mobile banking support: 1-877-433-1902

Credit card services: 1-800-465-4653

Teletype Device Service (for the deaf and hard of hearing): 

For clients using Teletype Devices (TTY), call 1-877-331-3338.

Full directory