This section contains compliance information for federally regulated financial institutions.
Part of our role at the FCAC is to work with the financial industry to establish an effective
framework for consumer protection.
If you're a member of the financial industry, you'll find a range of information here relating
specifically to the consumer-oriented provisions of federal financial institution statutes.
Mystery Shopping Results
FCAC has released the results of its mystery shopping exercise. Last Spring, FCAC sent mystery
shoppers into 1,653 bank branches across Canada to identify best practices in banks with respect
to the type and availability of information they are providing to their customers.
Results of the exercise are provided in the PDF file below.
2003 FCAC Mystery Shopping Results (PDF 230 kB)
News Release (PDF 56 kB)
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