Contact Us - Claims Management

You may submit a claim to CATSA by downloading and completing the CATSA Claims Form below.

• If you have a lost or damaged item and you believe that CATSA was responsible, you may file a claim
• If you have suffered an injury at a PBS checkpoint, please contact CATSA immediately at the coordinates below

Note:

If you have a lost or missing item, before filing a claim with CATSA or your airline, please call the Lost & Found at the appropriate airport.

Use the CATSA Claims Form below for all claims including injury and property damage or loss.

Instructions

• Contact CATSA at the coordinates below in order for CATSA to initiate an investigation
• Download, read and complete the CATSA Claims Form in its entirety: CATSA Claims Form (PDF)
• Read the Frequently Asked Questions for more detailed information on filing a claim with CATSA
• Submit the CATSA Claims Form by Fax or Mail:
  
  

  Fax:	1 (888) 294-2202 (toll free)
  Mail:	CATSA Claims Management Canadian Air Transport Security Authority 99 Bank St., 13th Floor Ottawa, ON K1P 6B9
  For questions or to report a claim incident:
  Call:	1 (888) 253-1104 (business hours) 1 (888) 294-2202 (24 hours)
  Email:	catsa.claims@catsa.gc.ca

Once you submit the forms...

You will receive an acknowledgment letter or email from a CATSA Claims Representative with your Claim Number. Please reference this Claim Number in any future communication with CATSA.

Note that all personal information collected on this form is protected under the Privacy Act.