Canada Revenue Agency

• collects revenues and administers tax laws for the federal government and for certain provinces and territories;
• delivers certain social and economic benefit programs to Canadians, through the tax system.

The CRA oversees various tax programs and collects federal and provincial income taxes, the goods and services tax and harmonized sales tax (GST/HST), Canada Pension Plan contributions and Employment Insurance premiums, as well as excise taxes. The Agency administers the Canada Child Tax Benefit, GST/HST credits, and numerous provincial and territorial benefit and credit programs, which contribute to the economic and social well-being of Canadians.

The CRA's mission is to promote compliance with tax legislation and regulations through communication, quality service, and responsible enforcement, thereby contributing to the economic and social well-being of Canadians. The CRA focuses on two strategic outcomes: 

(1) Tax Services: Taxpayers meet their obligations and Canada's revenue base is protected.

(2) Benefits Programs: Eligible families and individuals receive timely and correct benefit payments contributing to the integrity of Canada's income security system.

Publications
CRA has an extensive collection of information publications, most of which are available online and in hard copy. For a complete list of these publications, please see http://www.cra-arc.gc.ca/formspubs/menu-e.html.

Additional Information
For more information, you may visit the CRA's Web site at http://www.cra.gc.ca/menu-e.html

1-800 Service to Canadians

T.I.P.S. (Tax Information Phone Service)
This automated phone service provides information to individuals and businesses
Telephone: 1-800-267-6999

Individual income tax enquiries
Tax information for individuals including personal income tax returns, instalments and RRSPs
Telephone: 1-800-959-8281

Income tax refund enquiries
Find out about your income tax refund
Telephone: 1-800-959-1956

Businesses and self-employed individuals
Business and GST/HST registration, payroll, GST/HST, excise taxes and other levies, excise duties, corporations, sole proprietorships and partnership.
* In order to assist employers who need help preparing T4 slips for employees, the Canada Revenue Agency (CRA) will provide service on its business enquiries telephone lines on two Saturdays, February 18 and February 25, 2006, from 10:00 a.m. to 4:00 p.m. (local time).
Telephone: 1-800-959-5525

Canada Child Tax Benefit
CCTB and related provincial and territorial programs, child disability benefit and children's special allowances
Telephone: 1-800-387-1193

GST/HST credit
GST/HST credit and related provincial and territorial programs
Telephone: 1-800-959-1953

Forms and publications
Order publications online or download from the CRA site. You can also use the toll free number to order
Telephone: 1-800-959-2221

International Tax Services Office
International and non-resident enquiries
Telephone:
Individuals  1-800-267-5177
Non-resident corporations 1-800-561-7761  Ext. 9144
Non-resident corporation accounts 1-800-561-7761 Ext. 9155
Non-resident trusts 1-800-561-7761 Ext. 9150

Payment arrangements
Discuss income tax payment arrangements with an agent
Telephone: 1-888-863-8657

e-service Helpdesk for individuals
Call these numbers when you cannot access My Account or require assistance with Change my address
Telephone: 1-800-714-7257

TTY e-service Helpdesk for individuals
Telephone: 1-888-768-0951

e-service Helpdesk for businesses
Call these numbers when you require assistance with GST/HST NETFILE, GST/HST TELEFILE, and T4 Internet filing
Telephone: 1-877-322-7849

TTY e-service Helpdesk for businesses
Telephone: 1-888-768-0951

TTY (Teletypewriter)
For those with hearing or speech impairments who have enquiries
Telephone: 1-800-665-0354

Charities Client Assistance
Get information about registered charities
Telephone: 1-800-267-2384