1. I am using Internet Explorer, why can't I start the download?

If you are getting an error, similar to the ones shown below:

• Windows cannot access the folder.
• Connection to the server cannot be accessed.
• Page cannot be displayed.
• Cannot browse the folder...
• Connection timed out...

Or if you are gettng no error message at all - it just won't connect - then you may be behind a proxy server or firewall that restricts or even prevents FTP transactions. If you are downloading through a corporate Internet connection, this is almost certainly the case.

Fixes:

1. Make sure that your browser or FTP utility is configured for "Passive Mode" FTP:
   • Close all browser windows.
   • Go to Start menu > Settings > Control Panel > Internet Options.
   • Click the Advanced tab.
   • Check the option Use Passive FTP (for compatibility with some firewalls and DSL modems)
   • Click Apply.
   • Try to download the file again

2. If you're NOT using an FTP utility, configure your browser for web-based FTP by doing the following:
   • Close all browser windows.
   • Go to Start menu > Settings > Control Panel > Internet Options.
   • Click the Advanced tab.
   • Check the option Use Web Based FTP (if you see it).
   • Click Apply.
   • Try to download the file again.

3. Try reversing the setting for "Enable folder view for FTP sites":
   • Close all browser windows.
   • Go to Start menu > Settings > Control Panel > Internet Options.
   • Click the Advanced tab.
   • Find the option Enable folder view for FTP sites.
   • If it is checked, uncheck it. If it is unchecked, then check it.
   • Click Apply.
   • Try to download the file again.

4. It is possible that your Internet security setting has been set to a level that restricts your ability to download from our secure FTP link.
   • Close all browser windows.
   • Go to Start menu > Settings > Control Panel > Internet Options.
   • Click the Security tab.
   • Click Internet.
   • Using the Default button, temporarily set your security to Medium-Low or Low.
   • Click Apply, then OK. Be sure to set your Internet security settings back to the original state when you are finished downloading.

5. Your firewall may have some restrictions that are preventing you from downloading from our secure server.
   
   
   You will not be able to FTP from our public server if your IP and host name are not properly configured in your DNS. Our FTP server must be able to reverse lookup your host name, not just your IP address.
   
   Please contact your IT staff for more information on your firewall.

6. If you still cannot download the file, please contact us at GeoPub@nrcan-rncan.gc.ca and we will be glad to help you resolve your download issues.

2. I am using Internet Explorer, why does Winzip give me a blank window when I try to open my downloaded file?
Why isn't the zip file I downloaded saved in my directory?

If you are getting an error, similar to the ones shown below:

• Winzip gives you a blank window when you try to open the downloaded file
• The zip file you downloaded isn't saved in your selected directory

This problem happens when you select Open or Open this file from the File Download dialog box.

Fixes:

Click the hyperlink, and select Save or Save this file to disk in the File Download dialog box that appears.

OR

1. Right click the hyperlink and choose Save Target As.
2. In the Save As dialog box, specify a location to save the file to (for example, Desktop), and then click Save.
3. When the download is finished, open the .zip file, and then extract the files that are contained in it.

OR

Right click on the zip file and select one of the Extract options.

To report a problem, provide feedback or make an inquiry, please contact us.

Natural Resources Canada Directory of People and Services contains contact information for all employees and organizations.

TTY: 1 - 613 - 996-4397 (Teletype for the hearing-impaired)

This 'printer' icon appears at the bottom of the left sidebar on every page. It can be clicked to produce a printable version of the current page (the navigation links at the top and sides are removed and the text expands to fill the page).

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. If any information is not accessible to you, please contact us for assistance.

To view PDF files you need Acrobat Reader 6.0 (or later) on your system.

If the Adobe download site is not accessible to you, you can download Adobe Reader from an accessible page.

If you choose not to use Acrobat Reader you can have the PDF file converted to HTML or ASCII text by using one of the conversion services offered by Adobe.

Problems printing PDF files

If you are running Windows® 2000 and have a non-PostScript printer, printing problems sometimes occur in the Adobe® Reader® software. The Adobe Web site lists a series of solutions to this problem.

How to search for words in a PDF document

Using the Find toolbar:

1. Open the document
2. To display the Find toolbar, right-click in the toolbar area, and select Find
3. In the Find box, type the word, words, or partial word that you want to search for
4. From the Find Options menu, select options as desired
5. To view each search result, click the Find Previous button or the Find Next button to go backward or forward through the document

Using the Search PDF window:

1. Open the document
2. Click the Search button on the File toolbar
3. If you want to perform an advanced search, click Use Advanced Search Options
4. Type the word, words, or partial word that you want to search for
5. Set options as desired
6. Click Search. The results appear in page order and, if applicable, show a few words of context.
7. To display the page that contains a search result, click an item in the Results list. The occurrence is highlighted. Choose Edit -> Search Results -> Next Result or Edit -> Search Results -> Previous Result or use the Back button and the Next button at the top of the Search PDF window to move forward and backward through search panes.

This Web site may provide links to very large detailed images that may exceed the browser window size even if the window is maximized. Some browsers have the capability of scaling these large images to fit in the browser window, but unfortunately this reduces the quality of the image and legibility of the information. If an image changes size to fill the browser window as the window is resized, the scaling feature has been enabled.

The scaling feature should be disabled to view the image at best quality, albeit requiring use of browser window scrollbars to view the entire image. To disable the image scaling:

• Microsoft Internet Explorer:
  Select Tools -> Internet Options -> Advanced, scroll down to the Multimedia section, and uncheck the Enable Automatic Image Resizing option.

• Firefox:
  Select Tools -> Options -> Advanced -> General and uncheck the Resize larger images to fit in the browser window option in the Browsing section.

In order to view the following video file types, you will require the video player software to be installed on your computer, as indicated below: