CONFLICT MANAGEMENT BIBLIOGRAPHY

Scope:

This guide is a starting point for finding information on conflict management. It includes citations of resources available at the library or on the Web (i.e. books, journal articles, videos). This guide will be updated periodically and suggestions are welcome.

• Books
• Videos
• Electronic Books
• Full Text Journals

Books:

Arnold, John D. When the sparks fly : resolving conflicts in your organization. New York: McGraw-Hill, 1993.
Call Number: HD 42 A76 1993

Cava, Roberta. Savoir traiter avec les gens impossibles. Montréal: Québécor, 1990.
Call Number: BF 637 C45 C3814

Dana, Daniel. Comment passer du conflit à la coopération. Montréal: Libre expression, 1990.
Call Number: BF 637 I48 D3614 1990

Furlong, Garry. Conflict resolution toolbox : models and maps for analysing, diagnosing, and resolving conflict. New York : John Wiley & Sons, Ltd., 2005.
Call number: HM 1126 F985

Lubin, Roy H. Coping with toxic managers, subordinates ... and other difficult people. Upper Saddle River : Financial Times Prentice Hall, 2004.
Call number: HF 5548.83 L929

Patterson, Kerry. Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill, 2004.
Call Number: HD 42 C955

Schwarz, Roger. The Skilled facilitator : practical wisdom for developing effective groups. San Francisco: Jossey-Bass Publishers, 1994.
Call Number: HD 30.3 S373 1994

Schwarz, Roger. The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches. San Francisco: Jossey-Bass, 2002.
Call Number: HD 30.3 S411

Zemke, Ron, Claire Raines, and Bob Filipczak. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace. New York: AMACOM, 2000.
Call Number: HF 5549.5 M5 Z54

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Videos:

Les chemins du oui. Toronto, Video Arts; International Tele-Film, 1998.
Call number: VID 266 1988

International Video Network. The art of resolving conflict in the workplace. San Francisco, Kantola Productions, 1992.
Call number: VID 257 1992

Rhode, Helga. Dealing with conflict & confrontation : how to keep your cool, stand your ground and reach a positive resolution. Boulder, CareerTrack Publications, 1993.
Call number: HD 42 R475

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Electronic Books (available at www.netlibrary.com):

Harvard business review on negotiation and conflict resolution. Boston: Harvard Business School Press, 2000. Full Text

Cloke, Ken. Mediating dangerously : the frontiers of conflict resolution. San Francisco: Jossey Bass, 2001. Full Text

Cloke, Ken and Joan Goldsmith. Resolving conflicts at work : a complete guide for everyone on the job. San Francisco: Jossey Bass, 2001. Full Text

Deutsch, Morton. The handbook of conflict resolution : theory and practice. San Francisco: Jossey Bass, 2000. Full Text

McClure, Lynne Falkin. Anger and conflict in the workplace : spot the signs, avoid the trauma. Manassas Park: Impact Publications, 2000. Full Text

Pickering, Peg. How to manage conflict : turn all conflicts into win-win outcomes. Franklin Lakes: The Career Press, 2000. Full Text

Schellenber, James A. Conflict resolution : theory, research, and practice. Albany: State University of New York Press, 1996. Full Text

Schwarz, Roger. The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches. San Francisco: John Wiley & Sons, Inc., 2002. Full Text

Stone, Florence M. How to resolve conflicts at work. New York: AMACOM, 1999. Full Text

Van Slyke, Eric J. Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM, 1999. Full Text

Wisinsky, Jerry. Resolving conflicts on the job. New York: AMACOM Books, 1993. Full Text

Zemke, Ron. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your Workplace. New York: AMACOM, 1999. Full Text

Full Text Journals

International Journal of Conflict Management (1997-)

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