Livres :
Arnold, John D. When the sparks fly : resolving conflicts in your organization. New York: McGraw-Hill, 1993.
Cote : HD 42 A76 1993
Cava, Roberta. Savoir traiter avec les gens impossibles. Montréal: Québécor, 1990.
Cote : BF 637 C45 C3814
Dana, Daniel. Comment passer du conflit à la coopération. Montréal: Libre expression, 1990.
Cote : BF 637 I48 D3614 1990
Furlong, Garry. Conflict resolution toolbox : models and maps for analysing, diagnosing, and resolving conflict. New York : John Wiley & Sons, Ltd., 2005.
Cote : HM 1126 F985
Lubin, Roy H. Coping with toxic managers, subordinates ... and other difficult people. Upper Saddle River : Financial Times Prentice Hall, 2004.
Cote : HF 5548.83 L929
Patterson, Kerry. Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill, 2004.
Cote : HD 42 C955
Schwarz, Roger. The Skilled facilitator : practical wisdom for developing effective groups. San Francisco: Jossey-Bass Publishers, 1994.
Cote : HD 30.3 S373 1994
Schwarz, Roger. The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches. San Francisco: Jossey-Bass, 2002.
Cote : HD 30.3 S411
Zemke, Ron, Claire Raines et Bob Filipczak. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace. New York: AMACOM, 2000.
Cote : HF 5549.5 M5 Z54
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Enregistrements vidéos:
Les chemins du oui. Toronto, Video Arts; International Tele-Film, 1998.
Cote : VID 266 1988
International Video Network. The art of resolving conflict in the workplace. San Francisco, Kantola Productions, 1992.
Cote : VID 257 1992
Rhode, Helga. Dealing with conflict & confrontation : how to keep your cool, stand your ground and reach a positive resolution. Boulder, CareerTrack Publications, 1993.
Cote : HD 42 R475
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Livres électroniques (disponibles à www.netlibrary.com) :
Harvard business review on negotiation and conflict resolution. Boston: Harvard Business School Press, 2000. Plein texte
Cloke, Ken. Mediating dangerously : the frontiers of conflict resolution. San Francisco: Jossey Bass, 2001. Plein texte
Cloke, Ken et Joan Goldsmith. Resolving conflicts at work : a complete guide for everyone on the job. San Francisco: Jossey Bass, 2001. Plein texte
Deutsch, Morton. The handbook of conflict resolution : theory and practice. San Francisco: Jossey Bass, 2000. Plein texte
McClure, Lynne Falkin. Anger and conflict in the workplace : spot the signs, avoid the trauma. Manassas Park: Impact Publications, 2000. Plein texte
Pickering, Peg. How to manage conflict : turn all conflicts into win-win outcomes. Franklin Lakes: The Career Press, 2000.
Plein texte
Schellenber, James A. Conflict resolution : theory, research, and practice. Albany: State University of New York Press, 1996.
Plein texte
Schwarz, Roger. The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches. San Francisco: John Wiley & Sons, Inc., 2002.
Plein texte
Stone, Florence M. How to resolve conflicts at work. New York: AMACOM, 1999.
Plein texte
Van Slyke, Eric J. Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM, 1999.
Plein texte
Wisinsky, Jerry. Resolving conflicts on the job. New York: AMACOM Books, 1993.
Plein texte
Zemke, Ron. Generations at work : managing the clash of veterans, boomers, xers, and nexters in your Workplace. New York: AMACOM, 1999.
Plein texte
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Périodiques électroniques avec texte intégral
International journal of conflict management (1997-)
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