Corporate Management Sector (CMS) > Human Resources and Security Management Branch (HRSMB)

Annual Review On Official Languages 2004-05

Table of Contents

1. LEADERSHIP

2. OFFICIAL LANGUAGES PROGRAM

     2.1 Service to the public

     2.2 Language of work

3. MONITORING ACTIVITIES

     3.1 Public satisfaction

     3.2 Employee satisfaction

     3.3 Internal audits

     3.4 Follow-ups to the 2003-04 Annual Review

     3.5 Telephone audit (published in March 2004)

4. LINGUISTIC DATA

     4.1 Reconciliation of Appendix I, II and III data

       4.1.1 Appendix I: Service to the public and language of work

       4.1.2 Appendix II: Bilingual offices

       4.1.3 Appendix III : Equitable participation

     4.2 Data quality reports

5. IMPLEMENTATION OF POLICIES AND DIRECTIVES

     5.1 Policy on Language of Work

       5.1.1 Assessment

       5.1.2 Indicators

     5.2 Directive on the Linguistic Identification of Positions or Functions

       5.2.1 Assessment

       5.2.2 Indicators

     5.3 Directive on the Staffing of Bilingual Positions

       5.3.1 Assessment

       5.3.2 Indicators

     5.4 Directive on Language Training and Learning Retention

       5.4.1 Assessment

       5.4.2 Indicators