Contact Us – Commercial and Institutional Buildings

Option 1) For the fastest and most complete response to new or specific inquiries, including publication orders and access to the Password Zone for existing buildings, please fill in this form. If you know your client number (e.g., Expression of Interest number for the Commercial Building Incentive Program), please include it at the top of your message to speed up response times.

You can also fill out a more detailed form to subscribe to Heads Up Energy Efficiency, our electronic newsletter, and include your question or comments in the "Special Requests" box.

* Mandatory field

Option 2) You can phone our InfoServices Line toll-free at 1 877 360-5500 – or in the National Capital Region call (613) 992-3245 – although Option 1 generally provides a faster and more complete response from someone who can best answer your question.

Option 3) You can provide anonymous feedback about the Commercial Building Incentive Program (CBIP) for new buildings, the EnerGuide for Existing Buildings (EEB) (formely the Energy Innovators Initiative) and the Industrial Building Incentive Program (IBIP).

Option 4) You can also contact us by mail or fax.

TTY: (613) 996-4397 (teletype for the hearing-impaired).

Your information may be tracked internally for quality assurance. If you are ordering publications or newsletters or applying for funding, your contact information may be added to our internal database. You have a right of access to any personal information you provide, which is protected under the Government of Canada's Privacy Act [This link opens a new window].