Scope of Quality Management System

• Scientific and Technical Publishing Services has established a Quality Management System, as defined by this Quality Policy Manual, supporting Quality Assurance Instructions and the development of Quality Assurance Records.
• The Quality Management System is designed to ensure that products and services conform to client/stakeholder requirements and that the system is subject to continual performance improvement.
• The Quality Management System has no reduction in scope and meets all of the requirements of ISO 9001: 2000.

Mission Statement

Scientific and Technical Publishing Services strives to satisfy its client/stakeholder needs with timely delivery of the highest quality products and services.

Objectives

• Constantly monitor and actively seek ways to improve the quality management system.
• Satisfy client/stakeholder requirements by monitoring and measuring both timeliness and quality of products and services.
• Design and implement high-quality standards and specifications for products and services.
• Ensure that every employee knows and understands the objectives and is committed to complete client/stakeholder satisfaction.

Quality Policy

Scientific and Technical Publishing Services top management:

• fully supports the quality management system;
• participates in quality management activities;
• provides the necessary resources for continual implementation, improvement, and assessment of the quality management system;
• is committed to the quality management system outlined in this manual and supporting documents; and
• Shall ensure this policy is communicated, understood, implemented and maintained at all levels in the organization.

Scientific and Technical Publishing Services employees:

• are responsible for ensuring that client/stakeholder requirements and expectations are met; and
• implement, review, and modify the Quality Management System in a continuous improvement effort.