Description

Provision of information, advice and expertise relating to content, accuracy, specifications and preparation of cartographic, graphic, and photographic products through direct inquiry.

External Clients

Include the general public, private sector, other government departments, provincial governments and educational institutions.

Existing Standards

• Standards outlined in the Service Standards for General Inquiries section apply
• For more in-depth inquiries requiring research (or R&D standards are determined in consultation with the client and are identified in specific agreements

Complaint and/or Redress Mechanism

• Verbal and written complaints will be forwarded to line management and acknowledged within two days, with a final response depending on the nature of the complaint
• ISO Quality System Improvement Request (QSI) [PDF, 93.5 kb, viewer] forms are available (in paper or electronic format) for logging a complaint and will be forwarded to an ISO representative for immediate corrective action with preventive measures according to priority
• After investigation, an immediate response will be given to the client either verbally or in writing
• Products damaged in shipment or supplied incorrectly can be returned for exchange, replacement, or refund within seven days of receipt

External User Fees

Fees are applicable depending on the nature of service provided.