Description

Provision and production of technical photographic services including studio and on location shoots with convention or digital cameras and associated processing for slides, black and white prints, colour prints and digital prints.

External Clients

Include the general public, private sector, other government departments, provincial governments and educational institutions.

Existing Standards

• Standards outlined in the Service Standards for General Inquiries section apply
• Specific standards are determined in consultation with the client and are identified in specific agreements.
• ISO regulated instructions are followed during the production of each product
• A quality control check and a client review are performed on each product.

Complaint and/or Redress Mechanism

• Verbal and written complaints will be forwarded to line management and acknowledged within two days, with a final response depending on the nature of the complaint
• ISO Quality System Improvement Request (QSI) [PDF, 93.5 kb, viewer] forms are available (in paper or electronic format) for logging a complaint and will be forwarded to an ISO representative for immediate corrective action with preventive measures according to priority
• After investigation, an immediate response will be given to the client either verbally or in writing
• Products damaged in shipment or supplied incorrectly can be returned for exchange, replacement, or refund within seven days of receipt

External User Fees

Fees are applicable depending on the nature of service provided.