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Tele-Care
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Free, Confidential Health Advice Access to Bilingual Registered Nurses 24 hours a day, 7 days a week via toll-free phone lines |
As part of the Provincial Health Plan, the government is committed to providing quality, accessible primary health care services to New Brunswickers such as Tele-Care Services.
When you call Tele-Care, you will be asked to describe your symptoms and answer questions to best assess the seriousness of the problem.
| Based on the assessment, the Registered Nurse will provide information, education, advice on self-care, or can help you decide whether to make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room. |
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Tele-Care
- Helping you make appropriate health care decisions. |
Tele-Care Services and Health-Related information Lines provide residents of New Brunswick with bilingual access to telephone triage, advice, and information for non-urgent problems 24 hours a day, 7 days a week by way of five toll-free lines.
Services include:
- the Tele-Care line (1-800-244-8353) provides triage and advice for non-urgent symptom-specific health conditions;
- the Poison Information line (accessed through the Emergency 911 line) provides high-priority response with poison information to New Brunswick residents and health providers and facilities;
- the Rabies Information line (1-877-372-2437) provides callers with information and advice on rabies and rabies exposure, as well as rabies-specific referrals to other government departments and services;
- the West Nile Virus (WNV) line (1-800-580-0038) provides information about the virus, the risk of exposure, and WNV-specific referrals to government departments and services;
- Gambling Help-Line (1-800-461-1234) provides problem gamblers, their families and/or others affected by problem gambling, with information related to problem gambling and/or referrals for help.
- Sexually Transmitted Infections (STI) Information Line (1-877-784-1010) provides accurate general information on STI’s (including HIV/AIDS) and blood borne pathogens (i.e., Hepatitis C) as well as information on existing regional, provincial and national services and how to access them. Referral service to community resources is available.
- Organ and Tissue Donor Screening Line provides an initial screening for referrals of potential organ and tissue donors. This is a dedicated line for health care professionals in hospitals.
Tele-Care nurses use standardized clinical guideline software to triage calls and rapidly identify callers’ needs. Through a telephone interview that lasts an average of 10 minutes, the nurse collects pertinent information and assesses client needs. The nurse provides symptom-specific information for self-care when appropriate or offers information that assists the caller in choosing an appropriate source of care for their symptoms or situation. The department monitors Tele-Care Services on a monthly basis to ensure that provincial performance standards are being met.
