Consumer Protection
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How Do I Know if my Identity Has Been Stolen?
Some of the signs your identity might have been stolen:
  • Bills and statements don't arrive when they are supposed to — they may have been stolen from the mailbox or someone has changed the mailing address.
  • You receive calls from collection agencies or creditors for an account you don't have or that is up to date. Someone may have opened a new account in your name, or added charges to an account without your knowledge or permission.
  • Financial account statements show withdrawals or transfers you didn't make.
  • A creditor calls to say you've been approved or denied credit that you haven't applied for. Or, you get credit card statements for accounts you don't have.
  • You apply for credit and are turned down, for reasons that do not match your understanding of your financial position.
 
 
 

Contact the Consumer Services Bureau

We answer telephone inquiries and mediate written complaints between consumers and businesses.

Enforcement News 

Read about convictions under the Consumer Protection Act, 2002.

 
 
 
DID YOU KNOW?

Collection agencies are the most common consumer complaint at the Ministry of Government Services. You are protected under the law when you deal with a collection agency, and a few precautions can eliminate common complaints. Learn more...