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The Agri-Food Trade Service provides international trade and investment information for the Canadian agri-food industry (agricultural, fish and seafood). The site offers exporting guidance, market analysis, country and product reports, market trends and opportunities, world trade news, global trade rules, information on trade shows and missions, international trade statistics, programs and services available, trade contacts, and links to other information sources. http://ats.agr.ca/general/home-e.htm Business Risk Management (BRM) Governments agree that business risk management is a key component of building a stronger, more profitable agriculture sector for the 21st century. Under the Agricultural Policy Framework, federal/provincial/territorial governments have committed to improve risk management. In consultation with industry and interested Canadians, governments have been working to refine the design of business risk management programs, such as Canadian Agricultural Income Stabilization, Production Insurance, Farm Improvement and Marketing Cooperatives Loans Act, Spring Credit Advance, Advance Payments, Price Pooling, Government Purchase, Risk Management Funding and Private Sector Risk Management. http://www.agr.gc.ca/cb/apf/index_e.php?section=brm_gre&page=brm_gre The Government of Canada is committed to ensuring that food produced in Canada continues to be among the safest and highest quality in the world through the Agricultural Policy Framework. The Government of Canada is working with farmers and the industry to build on existing food safety measures while undertaking new measures to enable the tracing of food products back to the farm, improve food quality and share critical information. These measures will improve the sector's ability to identify and respond to food safety issues and concerns, while improving market access and opportunities for the sector. The site provides the latest information on food safety and food quality, and links to other relevant sites. http://www.agr.gc.ca/cb/apf/index_e.php?section=fd_al&page=fd_al National Land and Water Information Service Canada's agriculture and agri-food industry is undergoing rapid change. Global competition, trade challenges and public expectations are accelerating the need to better use Canada's resources. The public and private sectors have to respond to changing demographics, greater public concern about the health and safety of food and water, a growing demand for new products, and concerns about environmentally sustainable food production. Trends toward more intensive agricultural practices and competing land uses result in higher demands on land, soil, water and air resources and impact climate and biodiversity as well. Proper planning of agricultural development has become essential so that Canadian land-use managers can maximize economic benefits while safeguarding the environment. The National Land and Water Information Service, an initiative under the environment chapter of Canada's Agricultural Policy Framework, aims to provide land, soil, water, climatic and biodiversity resource information to land-use decision makers to support an environmentally sustainable agricultural sector. The site presents "example projects" to demonstrate the potential of information products that can be provided to Canadians through the National Land and Water Information Service. The projects include Drought Watch, Plant Hardiness Zones Map for Canada, Crop Condition Assessment Program, and Manitoba Riparian Health Council. Science Research and Development Science and innovation is the cornerstone of efforts to make the Canadian agriculture and agri-food sector the world leader in food safety, innovation and environmentally responsible production and to support its future success and prosperity. Advances in agri-food science and technology are accelerating the development of a wide range of new industrial, health and nutritional products obtained from plants, animals and microorganisms. Canada's 250,000 farms are adopting new practices to ensure the protection and preservation of our natural heritage. The Agriculture and Agri-Food Canada science site provides the visitor with program and Research Centre information at varying levels of detail. The four levels reflect very technical information for Scientists, information targeted toward the Industry sector, promotional and news for the Media, and information for students (Youth) studying science or looking for a career in science. http://www.agr.gc.ca/res_e.phtml Grants and Contributions Funding Atlantic Canada Opportunities Agency's mandate is to increase opportunities for economic development in Atlantic Canada and, more particularly, to enhance the growth of earned incomes and employment opportunities in the Atlantic region. In keeping with this mandate, clients, partners and stakeholders are capable of the following interactive activities in relation to the delivery of agency programs for activities, such as applying for funding, submitting claims for reimbursement, repaying loans, monitoring key aspects of their project, interacting with clients, and reading information relating to specific industry sectors. ACOA Direct is the agency's internet-based client portal. It provides clients with the ability to review up to the minute information about their projects with Atlantic Canada Opportunities Agency from anywhere in the world, at a time and place of their choosing and in the official language of their choice. Also built into the system is the capability for clients to send and receive secure messages and attachments. They can submit a claim for reimbursement, request an advance (if their contract permits), and can even manage the users of their system. http://gol-ged.acoa-apeca.gc.ca/gol?lang=en Information Sharing & Exchange The Atlantic Canada Opportunities Agency is a federal government agency headquartered in the Atlantic Region, with the goal to improve the economy of Atlantic Canadian communities through the successful development of business and job opportunities. The Atlantic Canada Opportunities Agency Business Info site provides access to good, accurate, useful, competitive business information that people need to succeed in a wide variety of business activities and at every stage in the life cycles of their enterprises. http://www.acoa-apeca.gc.ca/e/business/index.shtml The mandate of the Canada Border Services Agency is to ensure the free flow of trade and travel while protecting the safety and security of Canadians. To meet this mandate, the Canada Border Services Agency strives to implement programs and initiatives that enhance the way the border is managed and to offer services to both the business and traveller communities. For example, the Canada Border Services Agency provides a variety of automated solutions to businesses to support them in fulfilling their import/export requirements and quick links to Borders Wait Time, Border Watch, Border Information Service, CANPASS, NEXUS, Anti-Dumping, Going on Vacation, etc. Detailed responsibilities include: managing, controlling and securing Canada's borders to ensure that all people coming into Canada are admissible and comply with Canadian laws and regulations; processing all commercial shipments that cross our ports of entry to ensure that Canada's border laws and regulations are adhered to, that no illegal goods enter or leave the country, and that related trade statistics are accurate; making sure that all applicable duties and taxes are paid; ensuring food safety and plant and animal health, by identifying and interdicting high-risk regulated commodities arriving at our air, land and sea ports; detaining those who may pose a threat to Canada; removing people who have been determined inadmissible to our country, including those involved in war crimes or crimes against humanity; and assisting in combating money laundering. http://www.cbsa-asfc.gc.ca/menu-e.html Management of Access to Canada This service is composed of four core sections: Intelligence and Interdiction, Port of Entry Management, Hearings and Detention and Investigations and Removals. Enforcement activities are essential to managing access to Canada in order to preserve the integrity of the immigration and refugee program, and to protect the health, safety and good order of Canadian society. Enforcement activities include: preventing illegal migrants and other undesirables from entering Canada; identifying and removing criminals, illegal migrants, failed refugee protection claimants and illegal visitors from Canada; and ensuring that the provisions of the Immigration and Refugee Protection Act are respected. Enforcement activities take place abroad, at ports of entry to Canada, and within Canada. The Canada Border Services Agency works closely with the Royal Canadian Mounted Police, the Canadian Security Intelligence Service, Citizenship and Immigration, local police and other agencies to carry out these measures at the local, regional, national and international levels. http://www.cbsa-asfc.gc.ca/newsroom/factsheets/2004/0311ManagingAccess-e.html Canada Economic Development's mandate is to promote the long-term economic development of the regions of Quebec by giving special attention to those where slow economic growth is prevalent or where opportunities for productive employment are inadequate. Canada Economic Development offers several financial assistance programs. The objectives are to facilitate and improve the development of small and medium-sized enterprises in every region of Quebec; and to help these enterprises become more competitive on the world scene. The main financial assistance program IDEA-SME offers a wide array of resources and services in the following domains: Innovation, Testing and experimentation to enhance natural resources, Productivity, e-Business, Export market development, Entrepreneurship - Business climate and Social economy. http://www.dec-ced.gc.ca/asp/ProgrammesServices/prg_idee_pme.asp?LANG=EN#1 Canada Economic Development's mandate is to promote the long-term economic development of the regions of Quebec by giving special attention to those where slow economic growth is prevalent or where opportunities for productive employment are inadequate. The Canada Economic Development Agency elicits, guides and supports the implementation of development projects by means of such intervention tools as:
The Web site provides information on all the assistance programs for businesses and organizations offered by the agency and gives access to market studies, economic publications and press releases. http://www.dec-ced.gc.ca/asp/General/Main.asp?LANG=EN The Canadian Firearms Program provides information and support to all partners involved in firearms licensing, registration of all firearms, and the issuance of authorizations for restricted and prohibited firearms. The program also provides police with vital information to assist in criminal investigations. On-line services include the following:
http://www.cfc-cafc.gc.ca/default_e.asp The Canada Revenue Agency processes, assesses and validates information filed through corporation income tax returns: payroll deductions, information returns (T4, T5, etc), GST/HST returns, and establishes and maintains account status. The Canada Revenue Agency offers the following on-line services to its business clients: filing a return; registering a business; getting information on corporations, sole proprietors and partnerships, e-commerce, GST/HST Netfile; keeping records; making requests; payroll services; making an electronic payment; downloading or ordering forms and publications, and more. The My Business Account will be launched in October 2006 as a secure channel enabled service and the initial launch will focus on Business Authentication. It will include the ability of businesses in Nova Scotia to authenticate them with the Canada Revenue Agency and use this same authentication to register for on-line services with Nova Scotia. The second release of My Business Account is scheduled for October 2007 and will provide businesses with the ability to authorize third party representatives, including employees, to access services available through the My Business Account. My Business Account will incrementally add services over the two launches to provide the following:
http://www.cra-arc.gc.ca/tax/business/menu-e.html The Charities Directorate of the Canada Revenue Agency registers qualifying organizations as charities, gives technical advice on operating a charity, and handles audit and compliance activities. Registered charities are required to file an annual return with the Canada Revenue Agency, a portion of which is available to the public, and must meet certain requirements of the Income Tax Act concerning their expenditures and activities. The Charities site currently provides for:
http://www.cra-arc.gc.ca/tax/charities/menu-e.html Family and Individual Benefits The Canada Revenue Agency administers federal, provincial and territorial benefits/credits. To meet their tax and benefit obligations, Canadians sign on to the My Account secure on-line service by entering their user ID and password. The My Account service gives tax and benefit clients personalized information. The service allows clients to change their return, address, telephone number, as well as state their disagreement with an assessment or a determination, and so on. Through My Account tax and benefits clients can also manage their personal income tax and benefit account on-line by:
http://www.cra-arc.gc.ca/benefits/menu-e.html The Individual Tax Service encompasses the functions relating to the filing and processing of the T1 Individual Tax Returns of over 23 million Canadians. These returns satisfy federal requirements as well as those of 12 provinces and territories. Clients are able to transmit their returns to the Canada Revenue Agency through different electronic methods, including EFILE (electronic transmission through a service provider), TELEFILE (directly by using a touch-tone telephone), and NETFILE (directly by using a certified tax preparation software package or application). The Canada Revenue Agency introduced My Account in 2002, and became secure channel enabled with e-pass in February 2005. My Account was linked to My GOC Account in May 2005. This service delivers a personalized, secure "My Account" Web page available from the Canada Revenue Agency's Internet site that contains comprehensive tax and benefit information for individuals, along with links to on-line transactions relevant to their needs. With My Account individuals can see information about:
With My Account individuals can also manage their personal income tax and benefit account on-line by:
http://www.cra-arc.gc.ca/eservices/tax/individuals/myaccount/menu-e.html The Canada Revenue Agency is responsible for managing one of the federal government's largest dispute resolution services. The goal is to earn and keep the trust of our clients by providing a fair dispute resolution process and, respecting Canadians' fundamental right to redress in their dealings with the government. A basic aspect of fairness is ensuring that clients are informed of their rights, how to exercise them, and to provide easy access to them through the Resolving Disputes link on the Canada Revenue Agency site. Clients are now able to submit requests for fairness on the Internet and can request a formal objection of a Canada Revenue Agency assessment through My Account Services. The Internet enhancements within the "My Account" concept will offer clients a secure two-way information exchange in support of the objection process. Rulings from the head office are made available by subscription to publishing houses. Through the provision of accurate and consistent interpretations, rulings activities foster a high degree of public confidence and encourage self-assessment compliance. The Income Tax Rulings Directorate is responsible for interpreting Canada's income tax law and explaining how it applies to given situations by issuing advance income tax rulings and technical interpretations upon which its clients can rely. The purpose of the advance income tax ruling service is to promote voluntary compliance, uniformity, and self-assessment by providing certainty with respect to the income tax implications of proposed transactions. On the Canada Revenue Agency site, clients can access technical information and publications (Interpretation Bulletins), archived advance income tax rulings, and Income Tax Technical News. Through the Canada Revenue Agency electronic mailing lists, clients can request notification about the publication of the latest edition and updates of income tax technical publications (i.e. Interpretation Bulletins, Income Tax Technical News, and Information Circulars). The main role of the Excise and GST/HST Rulings services is to provide interpretations and applications of Canada's tax laws respecting GST/HST and excise taxes and duties, regulations, interpretative policies, and administrative procedures, either over the phone, in person, or by responding to written requests. On the Canada Revenue Agency site, clients can access technical information on GST/HST and excise taxes and duties, including and publications such as memoranda and guides. Through the Canada Revenue Agency electronic mailing lists, clients can request notification about the publication of the latest edition of Excise and GST/HST News. Canada Revenue Agency plans to expand the electronic service delivery channel for excise and GST/HST rulings to include a web-based application for all types of rulings and the ability to securely transmit and receive responses to requests for rulings. Clients will also be able to electronically enquire on the status of their ruling requests. http://www.cra-arc.gc.ca/agency/programs_services/disagree/income_tax-e.html Campusdirect facilitates access for all public service employees to a broad range of on-line learning resources to meet the common interest e-learning requirements across the Public Service. Active Citizenship and Civic Participation Pursuant to its mission, the Department of Canadian Heritage is responsible for national policies and programs that promote Canadian content, foster cultural and community participation and engagement, promote active citizenship, and strengthen connections among Canadians. The department's mandate is to foster the development of a more cohesive and creative Canada. To achieve this mandate, Canadian Heritage delivers programs and services to enable Canadians to share their diverse cultural experiences with each other and the world, as well as ensuring that Canadians live in an inclusive society built on inter-cultural understanding and citizen's participation. Hence, the Government of Canada Consultation Portal was developed by Canadian Heritage (with assistance from the Privy Council Office and other federal departments) as a means of informing and engaging Canadians in public consultations and dialogue. Launched from the Canada Site on February 5, 2003, this portal provides a central access point for all Government of Canada consultations. This portal provides Canadians a practical means of keeping abreast of the topics of interest about which the Government of Canada wishes to consult the public and provide access to such consultations from a single Web site. Responsibility for maintaining this portal was transferred to Public Works and Government Services Canada on April 1, 2004. Canadian Heritage remains in compliance with the Government of Canada Communications Policy by posting information on all national and regional public consultations and citizen engagement activities on its Web site and providing the same information to Privy Council Office and Public Works Government Services Canada for posting on the Canada site. On-line consultation by Canadian Heritage programs with departmental stakeholders can currently be undertaken using a variety of departmental on-line consultation tools. http://www.pch.gc.ca/pc-ch/sujets-subjects/cit-ident/index_e.cfm Canadian Content (Knowledge and Information) Canadian Heritage's Canadian Content Services promotes the creation, dissemination and preservation of diverse Canadian cultural works, stories and symbols reflective of our past and expressive of our values and aspiration. Several examples are described below. Canadian Heritage Information Network The Canadian Heritage Information Network represents the museum community in international projects related to access to heritage information. The Canadian Heritage Information Network has developed standards for museum documentation and technical protocols necessary to exchange information in a widely distributed environment. The Canadian Heritage Information Network site provides the heritage community with access to professional resources, with a particular focus on skills for creating, presenting and managing digital content. Virtual Museum of Canada Through the Virtual Museum of Canada, the Canadian Heritage Information Network assists the Canadian museum community in achieving a collective on-line presence. Part of the Canadian Culture On-line Initiative, the Virtual Museum of Canada enables Canadians to freely access, in both official languages, heritage content and features developed by Canadian museums and galleries. Content includes virtual exhibits, games, educational materials, over 415,000 images and records of museum treasures, and information about over 2,700 heritage attractions and their offerings. Canadian Conservation Institute The Canadian Conservation Institute promotes the proper care and preservation of cultural heritage and advances the practice, science and technology of conservation. It supports museums, archives, libraries and related heritage organizations by creating and distributing conservation information, and providing a wide range of expert services. Their main site offers a forum to share knowledge, resources and tools to help heritage professionals to better care for collections; an on-line bookstore to promote and sell publications and specialized products; a means to showcase Canadian Conservation Institute expertise and services, through newsletters, project descriptions, and virtual tours of the Institute; a way to disseminate and share information effectively on events, activities, and programs; and an opportunity to heighten the general public's awareness of conservation and Canadian Conservation Institute. Preserving My Heritage As part of its public outreach program, Canadian Conservation Institute launched the award-winning Preserving My Heritage Web site in May 2002. The site is aimed at helping Canadians care for and preserve their treasures, heirlooms, and works of art. The site also provides information about the fascinating world of art and artefact conservation, and the work carried out by the Institute. http://www.chin.gc.ca/English/index.html Cultural Participation and Engagement Culture.ca is an on-line cultural gateway to Canada that offers access to the best Canadian cultural information on-line. It provides more than 15,000 cultural links and facilitates access to millions of on-line resources that can be shared, enjoyed and consulted using a sophisticated search engine and a Canadian navigational structure. News and perspectives from all regions of the country are also available. The Canadian Cultural Observatory follows the most recent initiatives, disseminates information and offers possibilities of networking for researchers, public policy and other professionals that participate in Canada's cultural development. http://culture.ca/ In 2004, Canadian Heritage continued to provide information on its programs and services, reaching 3,162,147 visitors via its departmental Web site. This is a significant increase in Web traffic in comparison to the 2,468,977 visitors to the site in 2003. By maintaining and enhancing the value of departmental Web site, including various programs or event/initiative sites, Canadian Heritage enabled on-line access to departmental information, policies and initiatives. Canadian Heritage pursues its objectives, to a significant extent, through partnerships with citizens, communities, entrepreneurs, and associations. It does so through 57 individual funding support programs, referred to as "Grants and Contributions" programs. Information on most of these programs and the required forms are available on-line. In 2004, as part of the of the Service Delivery Strategy, the department continued to advance its ability to achieve its strategic outcomes by transforming services through creative and effective use of the Internet, especially related to transactional services. In this regard, Canadian Heritage is currently exploring the possibility of implementing an on-line system that would allow clients to research funding opportunities available to them, obtain information regarding funding programs, and apply and submit their funding application on-line. http://www.canadianheritage.gc.ca/pc-ch/financ/index_e.cfm Policy Development and Consultation The Canadian International Development Agency is placing increasing emphasis on policy dialogue as an element of its development assistance efforts. This includes additions to the Canadian International Development Agency's own development policy framework, the promotion of policy coherence within the Canadian government, and ongoing dialogue with other donor countries, international organizations, and developing country governments and citizens. Canadian stakeholders have an important role to play in contributing to this policy dialogue. Non-governmental organizations, businesses, institutions and individuals with an interest in international development issues are regularly asked to provide input on the Canadian International Development Agency and Canadian government policies and positions. To support the needs of the stakeholders, the Canadian International Development Agency government on-line initiatives include the deployment of collaborative tools to facilitate knowledge sharing around thematic policy areas and consultation on international development policies and priorities. http://www.acdi-cida.gc.ca/ips The main element of the Canadian International Development Agency business (in terms of dollar value and volume) is the delivery of international development assistance projects. Projects typically have a wide range of stakeholders
The Canadian International Development Agency initiatives to support this activity include the development and deployment of collaborative tools to facilitate knowledge sharing; shared information management tools to enable information capture and re-use; automation of transactions, proposal submission, financial and performance reporting. http://www.acdi-cida.gc.ca/Projects Web Based Program and Policy Information The Canadian International Development Agency has little direct interaction with most Canadians. Its services are intended to benefit developing countries, working with a variety of Canadian and international partners. As a result, the Canadian International Development Agency provides to the Canadian public with basic information about its policies, priorities, and programs. This currently includes:
The aim of Canadian International Development Agency government on-line initiatives in this area is to provide more complete, consistent and timely content regarding these issues. The agency is also developing more interactive, customizable information tools to enable members of the public to search project information and access financial and performance data. http://www.acdi-cida.gc.ca/dip Integration of Newcomers into Canadian Society Citizenship and Immigration Canada supports the settlement, adaptation and integration of newcomers into Canadian society through programs delivered by immigrant-serving organizations with contribution agreements in place with the Department. For example, the Language Instruction to Newcomers to Canada program which provides basic language instruction to adult newcomers to Canada. The Immigrant Settlement and Adaptation Program that refers newcomers to economic, social, health and educational services and provides tips on managing daily life in Canada and effective job-search techniques. The delivery of such services in communities across Canada supports effective promotion and understanding of citizenship and integration issues. Citizenship and Immigration Canada also strives to advance accountability to ensure the effectiveness and efficiency in the delivery of settlement programs by immigrant-serving organizations. In addition to providing settlement and adaptation programs, the department accords full participation in Canadian society to eligible permanent residents through the granting of citizenship. http://www.cic.gc.ca/english/newcomer/ Protection of Refugees and Others in Need of Resettlement The protection and resettlement of refugees in Canada supports the humanitarian tradition and international obligations of Canada. Protection of refugees and others in need of resettlement is accomplished by developing policies and designing programs for the resettlement of refugees from abroad and overseeing the implementation of these programs by Citizenship and Immigration Canada and, as required, through a network of national and international partnerships. Policies and programs for the refugee determination system are also developed, including the role of the Immigration and Refugee Board, Justice and the Federal Courts. Programs such as the Resettlement Assistance Program and the Interim Federal Health Program support an effective and more responsive refugee resettlement program. http://www.cic.gc.ca/english/refugees/index.html Selection of Immigrants and Visitors to Canada Citizenship and Immigration Canada admits selected immigrants and visitors who contribute to Canada's social and economic growth by establishing target immigration levels and managing selection programs, including the issuance of work and study permits and assignment of temporary and permanent resident status. This service includes the selection of immigrants capable of adapting to the Canadian labour market; business immigrants, entrepreneurs and investors who stimulate growth in the business sector; admission of temporary workers whose presence in Canada fills skill gaps in the domestic labour market and who transfer in-demand occupational skills to Canadian workers; admission of visitors and foreign students whose presence in Canada stimulates the demand for goods and services, and family reunification of immigrants with Canadian sponsors. http://www.cic.gc.ca/english/ilmi/index.html Information on Air Quality and Pollutants The Air Service Line is comprised of two initiatives: the National Air Pollution Surveillance network and the National Pollutant Release Inventory. The National Air Pollution Surveillance network is a federal-provincial monitoring program, which collects air quality data from across Canada. The data is maintained in a database that also contains other data on stations, methods used, state of data validation, etc. The service is divided into two functions: enabling data transfer in/out of the database to network partners, (provinces, cities), and presenting trend and summary data to the public based on summary reports, map-based information or pollutant-based information. The National Pollutant Release Inventory provides improved access to environmental information to the public through the use of a Geographic Information System on the Web. This project allows the public and governments to query information for different pollutants and toxics released to the environment at the community level. The use of a Geographic Information System provides on-line query capabilities on a geographic basis. The system improves access by the public to existing information and allows more sophisticated users to do an extended suite of reports. http://www.ec.gc.ca/air_e.html The Environmental Emergency Regulations aim at enhancing the protection of the environment and human health in environmental emergency situations by promoting prevention and ensuring preparedness, response and recovery. They require persons who own or manage specified toxic and hazardous substances at or above the specified thresholds to provide required information on the substance(s), their quantities and to prepare and implement environmental emergency plans. On-line Notification for Environmental Emergencies E2 Plan includes notice/declaration of
Environment Canada continues to work with partners to improve the electronic exchange of data to fulfill reporting requirements. This will improve efficiencies in reporting under existing regulations, namely the Export and Import of Hazardous Wastes Regulations. It will also provide more timely access to information and will improve tracking and enforcement capabilities. https://cepae2lcpeue.ec.gc.ca/cepae2.cfm?screen=Declarations The primary objective of the Freshwater site is to instil in Canadians a knowledge and understanding of the nature and extent of fresh water in Canada in the hope that they will recognize the need to value this precious resource and will be motivated to take action to conserve and protect it in their homes, schools, industries, businesses and communities. The site has five main categories: The Nature of Water, Water Policy and Legislation, The Management of Water, Water and Culture, and Information Resources and Services. Each of these main categories is further divided into topics. For example, "The Management of Water" contains sections on Water Conservation, Water Quality, and Water Use. Other resources including publications, multimedia speaker kits, and water use data are available to supplement various issues on the site. The site also acts as a portal, pointing visitors to other water-related Web sites operated by government (federal, provincial and municipal), non-government organizations, community groups, agencies, international organizations, and non-Canadian bodies. This provides users with a single window access to information on water, strengthens partnerships and synthesizes freshwater issues dealt with in different regions of the country. The major sub-component of the site is the Municipal Water Use and Pricing Survey and Database. The Survey includes all municipalities in Canada with populations greater than 1000 and a sample of those with populations less than 1000. Questions relate to wastewater and water (use, treatment and pricing). Policymakers, planners and researchers use the information to provide an indication of the general status of Canadian water use, pricing, metering, and water and wastewater infrastructure facilities and programs. http://www.ec.gc.ca/water/e_main.html Meteorological Service of Canada The site provides weather forecasts, warnings and other environmental information to a wide variety of audiences in Canada and abroad. The Meteorological Service of Canada received more than 15 million visits per month in 2005. Media Web Site In order to maintain the strong working relationship that Meteorological Service of Canada has always enjoyed with the media, a dedicated (password protected) Web site for the media was developed to honour their needs. Real-time Climate Data Web visitors have easy access to the Meteorological Service of Canada weather records since July 2003. The Climate Data On-line service, received on average, more than 90,000 visitors per month in 2005. It is possible to transfer data from observational sites of other networks to Environment Canada's data collection centers. Clients can access climate and water data in real-time. http://www.msc-smc.ec.gc.ca/contents_e.html The federal government budgets are the department's chief information vehicle. All budget documents and other information such as budget live casts, video clips, slide shows, and multimedia presentations are available on the Department of Finance site. http://www.fin.gc.ca/access/budinfoe.html Finance has been using its Web site to support consultation of various publics for years. The launch of its new Web site in the spring of 2001 consolidated these initiatives in a single portal. Our consultations pages are linked from the Canada Site consultations pages. The Web site has supported initiatives involving, for example, tariffs and trade in financial services, bank mergers, air travel security charges, etc. Many of these initiatives are in coordination with other departments and agencies through ad-hoc arrangements and supported by appropriate links. These consultation services are already delivered electronically, featuring e-publication of resource and consultations documents and e-mail/phone/fax/surface-mail responses. The ability to conduct on-line chat session consultations has been developed and tested, and can be deployed when there is demand. http://www.consultingcanadians.gc.ca Finance Legislation Information Finance drives a large part of Parliament's legislative agenda and information about Finance legislation at all stages from draft to final, as well as regulatory information which is available either directly on the Finance Web site, or through links to the Parliament site. This on-line information has been provided on the Finance Web site since the spring of 2001. Clients are primarily businesses, accountants and tax specialists, but can also include other interested Canadians and news media. The main client benefit is ease of access to timely information. http://www.fin.gc.ca/access/leg-e.html Various information updates available on the Finance Web site provide year-round news that include fiscal, economic, transfer to provinces; debt service and securities information; facts about financial institutions and their running and reform; as well as all relevant changes in which Finance plays an agenda-setting role for such programs as Employment Insurance or the Canada Pension Plan. http://www.fin.gc.ca/fin-eng.html Finance activities with regard to tariffs engage a great deal of year-round activity including Web-based consultations and the supply of information updates and international information links. A number of relevant domestic and international Web links are provided. This on-line information has been provided since 1996. Clients are primarily businesses, accountants and tax specialists, but can also include other interested Canadians and news media. The main benefit is ease of access to timely information. http://www.fin.gc.ca/access/taxe.html Tax policy and budget tax information are continuously upgraded throughout the year on the Finance Web site using different tools (news releases, data bank on International Tax Treaties, legislation, periodic reports on tax expenditures, etc.). Links to Canada Revenue Agency and other relevant locations are also provided. http://www.fin.gc.ca/access/taxe.html The Department of Fisheries and Oceans is responsible for developing and implementing policies and programs in support of Canada's scientific, ecological, social and economic interests in oceans and fresh waters. The Fisheries and Oceans departmental Web portal was designed and developed to:
http://www.dfo-mpo.gc.ca/home-accueil_e.htm Fisheries and Oceans Canada offers the Recreational Online Licensing System. At the present time, the service is provided for the B.C. tidal waters sport fishing licence. This on-line licensing service is user friendly and meets stringent Government of Canada privacy legislation requirements for on-line transactions. Anglers fill out the secured on-line form, pay the required fee, print the licence and are ready to go fishing. http://www.pac.dfo-mpo.gc.ca/recfish/Licensing/online_e.htm The Maritime Safety Information Service provides commercial and recreational vessel operators (among others) access to information resources and services they require in order to responsibly, safely and efficiently conduct their business or recreational activities on our national waterways. This service category provides:
This group of services has the potential to reach 2.6 million Canadians and an ever-growing number of visitors to Canada. http://www.marineservices.gc.ca/en/con01.asp?Div=home Understanding Canada's Waters and Aquatic Resources This service allows Fisheries and Oceans Canada to disseminate scientific and socio-economic data, data products, and services. It also provides statistical information regarding fish stocks, oceanographic physical/chemical profiles, surface wave and remote sensing data, ecosystem research and protection, effect of climate change on aquatic systems, and other reference material. Static, textual information supplemented by some dynamic Web maps for selected information areas, interactive access to landings data, international trade data, and survey results are also disseminated through this service. One of the goals of this service is to provide a unified gateway allowing the Department of Fisheries and Oceans to offer a one-stop access point to its data holdings, broad expertise and scientific information. This concept allows for integration and cooperation between collaborators and stakeholders. http://www.dfo-mpo.gc.ca/communic/statistics/main_e.htm Assistance to Canadians Abroad Information and Assistance for Canadians Abroad encompasses services offered to Canadian citizens travelling or living in a foreign country. The Consular Affairs Bureau is committed to make available immediately information that may impact the safety and security of Canadians abroad. The services include:
The first release of Passport On-line was released May 2005. All adult clients living in Canada are able to connect to the Passport Office Internet site with e-pass to fill out a passport application form. The client prints the form that has a bar code and space for the client and their guarantor to sign. The signed forms, along with the necessary supporting documents, are then submitted to the Passport Office either in person or through the mail. The information is housed in a staging database to be validated by the Passport examiner. The bar code allows the Passport Examiners to wand the bar code number and the IRIS application examination screen is automatically populated with the information. The goal is to reduce the time at the counter for clients and minimize the errors on the form. The future scope will be dependent on the Passport Application (IRIS). http://www.pptc.gc.ca/menu_e.asp Public Diplomacy On-line Services What happens beyond our borders is having a greater impact on our lives than ever before. This makes our engagement with the world increasingly important to our well being today and into the future. This Web site is designed to provide information, views, and analysis on the key issues that touch on Canada's role in the international community. It describes the foundations of Canada's international policy and provides insights into new policy thinking. The Strategic Policy Branch of Foreign Affairs Canada manages the site. The Strategic Policy Branch is responsible for providing advice on international policy to the Minister of Foreign Affairs, the department, and to other parts of the Government of Canada. It also carries out research on international issues and trends that affect Canadians. The Strategic Policy Branch also supports external research carried out by individuals and institutions outside of government on international policy issues. To meet the needs of the Strategic Policy Branch, the government, Canadians and the interested international community, the Web site has been developed and maintained based on three strategic goals.
http://www.dfait-maeci.gc.ca/cip-pic/menu-en.asp First Nations and Inuit Health Health Canada is committed to providing high-quality health care to First Nations people and Inuit. This service provides information on the First Nations and Inuit home and community care program, electronic health activities and how nurses and home care workers are examples of the health staff working with Aboriginal communities. Health Canada enables the hiring of approximately 500 nursing and 1,100 personal care support full time equivalent employees directly in the First Nations and Inuit communities across the country. Health Canada developed electronic health services that use computer software, the Internet and telephones for sharing information on health. Electronic devices for nurses and doctors to see and talk to one another across Canada are provided. http://www.hc-sc.gc.ca/fnih-spni/index_e.html Health Information and Knowledge Management This service enables the delivery of a full range of health information to Canadians, providing clients with access to citizen-centred information and services through two user-friendly Internet windows. The Canada Health Portal, located on the Canada site, integrates information and services from Health Canada and other organizations into topic areas that include public health and safety; environmental health; health surveillance; disease treatment; health regulation, policy and compliance; health care; health statistics; health promotion and disease prevention. The Canada Health Portal achieves this through collaborative relationships with 18 federal government departments as well as provincial/territorial and municipal governments. Health Canada Online, the departmental Web site delivers information on all of the department's areas of responsibility, with topics such as About Health Canada, Consumer Product Safety, Diseases and Conditions, Drugs and Health Products, Emergencies and Disasters, Environmental and Workplace Health, First Nations and Inuit Health, Food and Nutrition, Health Care Systems, Healthy Living, Science and Research. Included with these major components are initiatives such as: Canada Prenatal Nutrition Program Projects Directory Online, Community Action Program for Children Projects Directory Online, Online Catalogue Database for CAPC, Map and Data Exchange, National Microbiology Laboratory Science Network, and CIHR ResearchNet. http://chp-pcs.gc.ca/CHP/index_e.jsp http://www.hc-sc.gc.ca/index_e.html The Health Promotion service provides a cohesive, coherent, consistent, and horizontal approach to activities in managing the risks and benefits to health for Canadians through the development of policies and programs that support prevention of disease, illness, injury, and promotion of health. The Canadian Health Network sub-component of this service is a national, non-profit, bilingual web-based health promotion tool. Canadian Health Network's goal is to help Canadians find the information they're looking for on how to stay healthy and prevent disease. Canadian Health Network does this through a unique collaboration - one of the most dynamic and comprehensive networks anywhere in the world. This network of health information providers includes the Public Health Agency of Canada, Health Canada and national and provincial/territorial non-profit organizations, as well as universities, hospitals, libraries and community organizations. Its content of almost 17,000 resources is entirely consumer-focussed, and sourced and reviewed by its vast Canadian network of expert health organizations whose own mandates include disseminating information to Canadians (and/or providing community level support for disseminating information) about a specific area of health. The Canadian Health Network works to educate and influence behavioural changes at the individual and community levels and provides consumers with the information they need, and how to use it, to better manage their health and/or to assist them in avoiding escalation of a health issue where it can be prevented or minimized. This is a key aspect of the Canadian Health Network in supporting the health continuum. The Canadian Health Network is also an invaluable resource for health professionals, increasing their capacity to influence healthy behaviours by enabling Canadians to manage their own health, as well as preventing disease and injury. http://www.canadian-health-network.ca/ Health Canada delivers a range of programs and services in environmental health and protection, and has responsibilities in the areas of substance abuse, tobacco policy, workplace health and the safe use of consumer products. As well, Health Canada monitors and tracks diseases, takes action where required and collaborates internationally and with its provincial and territorial counterparts to protect the health of Canadians against current and emerging health threats. As guardian/regulator through a stewardship role that involves both protecting Canadians and facilitating the provision of products vital to the health and well being of the citizens, the department regulates and approves the use of thousands of products, including:
Note: Some initiatives now reside with the Public Health Agency of Canada In addition to the major sub-components listed, this service includes such initiatives as: the BioNumerics Lab Analysis; the Electronic Quality Support for Health Emergency Preparedness and Response; CDN Enteric Outbreak Surveillance Centre: Early Alert & Summary Surveillance; Communicable Diseases Collaborative Web Site; Geographic Information System Infrastructure; Public Health Map Generator; various Therapeutics Products information systems; and certain tobacco initiatives (Tobacco Compliance Information System & Federal Electronic Tobacco reporting & evaluation System). http://www.hc-sc.gc.ca/index_e.html Canada Education Savings Grants (CESG) This service is a Web site that provides information to Canadian citizens and the financial services industry, which deliver the Canada Education Savings program to the Canadian public. Created in 1998, the Canada Education Savings Grant's ultimate aim and vision is to encourage Canadians to save for their children's post-secondary education through Registered Education Savings Plans. Human Resources and Skills Development Canada has an extensive partnership network with the financial industry that represents the first line service level (delivery arm) for the program. These financial institutions serve the public through various channels, such as in-person, telephone, Internet to promote the advantages of the Canada Education Savings Program. This service level is dependent upon the reference information provided on the CESG/RESP Promoters Page, which includes important Canada Education Savings Grants program publications, notices, bulletins, and training materials. The program interacts electronically with these partners as well. Financial transactions are transferred electronically, on behalf of the subscribers, to the Canada Education Savings program through a secure channel infrastructure that maintains strict privacy and confidentiality of the clients. http://www.hrsdc.gc.ca/en/gateways/nav/top_nav/program/cesg.shtml The on-line services under the Canada Pension Plan Pensions Automated and Streamlined Project allows clients to:
Apply for Canada Pension Plan benefits (retirement, disability, death, and survivor) through a simplified process with reduced client documentation, such as birth certificates and other data that is available from other sources such as the Canada Revenue Agency and the Social Insurance Number Registry. http://www.sdc.gc.ca/en/isp/cpp/cpptoc.shtml Canada Student Loans Program on-line services support the provision of increased access to post-secondary education for all Canadians. Resources and tools on the site are designed for use by all groups of potential post-secondary students (secondary students, post-secondary students, adult learners, students with disabilities, part-time students, etc.). These services include data-driven, client-centric information and planning tools designed to promote informed decision-making in the selection and financing of learning opportunities, as well as transactional services intended to provide Canada Student Loans Program clients with loan processing support, from disbursement through the repayment. Canada Student Loans Program CanLearn Web site (www.canlearn.ca) provides comprehensive information on applying for, maintaining, and repaying student loans, increasing clients' capacity for self-service when making general enquiries. The tools and information provided on CanLearn ensure that clients' core learning information needs are addressed at all times, and are used to supplement and support Program messaging. Canada Student Loans Program account services are accessed through the National Student Loans Service Centre, which is also accessed through the CanLearn Web site. Using these services, clients are able to verify and change their contact/address information and check their loan account information. By communicating with clients in their preferred medium, and by ensuring that all content and tools are designed for optimal usability, CanLearn/National Student Loans Service Centre ensures positive contacts with the Government of Canada. This result is particularly important since Canada Student Loans Program services often mark a client's first interaction with the Government of Canada. To respond to the needs of our clients, Canada Student Loans Program provides integrated services with numerous partners, including provincial/territorial governments, other programs within our department, other federal departments, and non-profit and private sector organizations. On the CanLearn Web site, information and tools are grouped, allowing clients to access resources that will support them throughout their entire learning and loan related decision-making processes. Future services will continue to support clients through these important processes, as well as provide clients with flexibility in conducting business with Canada Student Loans Program. http://www.hrsdc.gc.ca/en/gateways/nav/top_nav/program/cslp.shtml http://canlearn.ca/nslsc/index.cfm?langnslsc=EN Employment Insurance Services for Individuals Employment Insurance on-line services allow Canadians to apply for employment insurance benefits, to view their personal information and claims and to submit their employment insurance report. My EI Information on-line is a service that gives clients the convenience and flexibility of accessing their employment insurance information in one place via a secure Web site. It is fast, easy, convenient and secure. Clients who have a current or previous claim for employment insurance benefits can:
During the life of a claim, the client is asked to complete reports to demonstrate his/her continuing entitlement. The Employment Insurance Internet Reporting Service is the electronic service that allows clients to do this easily over the Internet. http://www.hrsdc.gc.ca/en/gateways/individuals/cluster/category/ei.shtml Individuals can access a number of on-line employment-related services to support them with their labour market research, career planning, training and learning, financial matters, life events, work searches and work place information. Other employment Internet sites also support a variety of employment programs such as Temporary Foreign Worker, Summer Work Experience and Employment Benefits and Support Measures. http://www.servicecanada.gc.ca/en/home.html Federal Mediation and Conciliation Services The Federal Mediation and Conciliation Service is responsible for providing dispute resolution and dispute prevention assistance to trade unions and employers under the jurisdiction of the Canada Labour Code. The Federal Mediation and Conciliation Service provides conciliation and mediation assistance to parties engaged in collective bargaining and offers an extensive range of preventive mediation and grievance mediation services aimed at resolving differences and improving industrial relations during the closed period of a collective agreement. It also manages the Labour-Management Partnerships Program, which provides seed funding for innovative projects designed to improve labour-management relationships. By providing unions and employers with these services, the Federal Mediation and Conciliation Service helps to foster harmonious labour-management relations throughout Canada. The Service also administers the Ministerial appointment of arbitrators, unjust dismissal adjudicators and wage recovery referees under the Canada Labour Code, and conducts research to aid in the development and implementation of industrial relations policy. The Head of the Federal Mediation and Conciliation Service reports to the Minister of Labour in matters related to the resolution of industrial relations disputes in the federal jurisdiction and advises the Minister of Labour with respect to a wide range of industrial relations matters. The Federal Mediation and Conciliation Service derives its authority from the Canada Labour Code (Part I). This legislation governs industrial relations in federally-regulated industries, including international and interprovincial rail, road and air transportation; shipping and long shoring operations; grain handling; uranium mining; banking; broadcasting; telecommunications; and certain Crown corporations. The use of government-appointed third-party neutrals to resolve labour relations disputes in Canada has a lengthy history, dating back to the Conciliation Act of 1900. Over the years, the Federal Mediation and Conciliation Service and its predecessors have provided the parties involved in collective bargaining with professional expertise crucial to the resolution of their differences. Through its conciliation and mediation assistance, the Federal Mediation and Conciliation Service has achieved an enviable record for resolving labour disputes without work stoppage. Clients who are required to comply with the provisions of the Canada Labour Code, Part II, and who are required to report annually to the Government of Canada under the terms of the Employment Equity Act, and the Federal Contractors Program are able to access and provide information electronically. The primary clients for these services are employers. Labour Transaction Services include:
With the availability of interactive services, the federal jurisdiction employers will save time and effort filing information required under law. A decrease in demand for mail service is expected. http://www.hrsdc.gc.ca/en/gateways/nav/top_nav/program/labour.shtml http://www.hrsdc.gc.ca/en/gateways/topics/wzp-gxr.shtml National Homelessness Initiative (NHI) The National Homelessness Initiative Web site provides a forum for Government officials, researchers, community service providers and the general public to access the latest information on National Homelessness Initiative contributions, news and general content. The objectives of the National Homelessness Initiative are: 1. To develop a comprehensive continuum of supports to help homeless Canadians move out of the cycle of homelessness and prevent those at-risk from falling into homelessness by providing communities with the tools to develop a range of interventions to stabilize the living arrangements of homeless individuals and families - encouraging self-sufficiency where possible - and prevent those at-risk from falling into homelessness. 2. To ensure sustainable capacity of communities to address homelessness by enhancing community leadership and broadening ownership, by the public, non-profit and private sectors, on the issue of homelessness in Canada. Proposals for funding from the Supporting Communities Partnership Initiative component of the National Homelessness Initiative will be accepted from eligible recipients in designated communities Urban Aboriginal Homelessness funding can be accessed in both designated and non-designated Supporting Communities Partnership Initiative communities. Regional Homelessness Fund complements initiatives undertaken through components of the National Homelessness Initiative, by assessing both non-designated communities and the "other affected" communities in meeting identified homelessness needs. http://www.homelessness.gc.ca/home/index_e.asp Record of Employment on the Web (ROE Web) ROE Web allows government-to-business transactions over the Internet. ROE Web involves accepting secure, web-based transmissions of Record of Employment data from employers, using Government of Canada Secure Channel technology that provides authentication, encryption and digital signature on the transactions.This initiative improves services to Canadian businesses and reduces operating costs associated with Records of Employment, while improving the integrity of the Employment Insurance fund, and reducing administration costs. ROE Web is available to all employers. http://www.hrsdc.gc.ca/asp/gateway.asp?hr=/en/ei/employers/roe_web.shtml&hs;=rxr The on-line services provided under the Old Age Security Pensions Automated and Streamlined Project allow the clients to:
The Social Insurance Number is a unique number assigned to Canadian citizens, permanent and temporary residents. It is used through out an individual's lifespan as a file number, which identifies them as clients and facilitates their access to government of Canada social programs, services and social benefits. The Social Insurance Number service delivery offerings are focused around application processing and maintenance issues through in person, through mail and telephone channels.The Social Insurance Number Web site presents a general overview of the Social Insurance Number program, including the program's history, its current policies and procedures. The site also provides useful information such as frequently asked questions and a variety of communication publications related to the program and its services. Visitors to the site can communicate with program officers at the Social Insurance Register in Bathurst, New Brunswick. General (non personal) enquires can be answered through this service. http://www.hrsdc.gc.ca/en/gateways/nav/top_nav/program/sin.shtml Indian and Northern Affairs Canada implemented the Aboriginal Employment Program in consultation with the Committee for the Advancement of Native Employment and authorities granted by the Public Service Commission in 1995. The goal of the program is to increase Aboriginal representation and equitable distribution of Aboriginal employees in the department. The Aboriginal Employment Program is manager driven, meaning that an interested individual does not actually apply to the program. This however, does not mean that there are not opportunities to apply to positions that may be staffed through the Aboriginal Employment Program. For instance, if a vacancy arises where a manager has not yet identified an Aboriginal candidate, they may make an announcement via poster, e-mail, Aboriginal publications or the Internet to solicit interested parties. This announcement will show that the position being staffed will accept applications from Aboriginal candidates only. Candidates should submit their resume to the Regional Aboriginal Inventory. The on-line application system and the National Aboriginal Inventory are recruitment tools that will allow potential applicants access to vacancies in the department and managers access to Aboriginal individuals who possess the qualifications being sought. This system will improve Indian and Northern Affairs Canada's ability to meet its Aboriginal employment commitments. This system may also support the goals of other departmental partners in the area of Aboriginal employment. Access to data contained in the inventory will be limited to selected individuals in order to ensure the privacy of applicants. http://www.ainc-inac.gc.ca/ai/aw/aep_e.html Environmental Management and Protection Through the Environmental Management and Protection service, Indian and Northern Affairs Canada develops policies and programs for the management of contaminated (hazardous waste) sites in the territories, and develops and implements environmental assessment processes, addressing federal requirements under the Canadian Environmental Assessment Act and legislation resulting from claims negotiations. This service has the following five sub-components:
http://www.ainc-inac.gc.ca/ps/lts/csmp_e.html First Nations and Inuit Transfer Payments The First Nations and Inuit Transfer Payments service involves the transfer, in an emerging government-to-government relationship, of payments for the delivery of essential services to First Nations and Inuit governments and their community members. It also includes the corresponding accountability and performance reporting and evaluation. Combined with the Canada / First Nation Funding Arrangement, this service is a multi-jurisdictional, single-window Internet access to authorized users for on-line processing of business transactions, both financial and non-financial. Key transactions that can be conducted through an on-line Transfer Payment service will include the application for and approval of funding, electronic scheduling and adjustment of cash requirements, transfer of funds, and filing of financial and non-financial reports to meet performance and accountability requirements. http://www.ainc-inac.gc.ca/ai/fnitp/index_e.html Indian Registration / Certificate of Indian Status This is a service for the registration of eligible First Nations individuals as Status Indians under the Indian Act in the Indian Registry. The Indian Registrar also issues a Certificate of Indian Status (Status Card) to identify First Nations persons as eligible for services and benefits that are specifically designed for Status Indians. http://www.ainc-inac.gc.ca/ps/lts/nelts/reme/irs-cis_e.html The Land Management service administers and manages reserve lands in accordance with the Indian Act and the First Nations Land Management Act. Four sub-components of this service are delivered on-line:
A fifth sub-component service that can be delivered on-line is the use of Geographic Information System for integrated community planning. This service will provide spatial and related textual data on land parcels. The information will include legal survey fabric and registered interests. http://www.ainc-inac.gc.ca/ps/lts/nelts/lmg/lanm_e.html Northern Environmental Management and Protection The Northern Affairs Program of Indian and Northern Affairs Canada develops policies, strategies and programs for sustainable development, including the management of contaminated (hazardous waste) sites, the development and implementation of environmental assessment processes, according to federal requirements under the Canadian Environmental Assessment Act and legislation resulting from claims negotiations. It also administers the Northern Contaminants Program that involves the planning of research, and the subsequent synthesis, publication and communication of research results. The negotiation of international agreements and controls on pollutants of concern in the North is also part of the Northern Contaminants Program, as is the formation of multi-agency partnerships including Aboriginal organizations. Client groups that benefit from this on-line service include researchers, contractors, project proponents, First Nations, Inuit and other Northerners, regulatory boards, academics, land use planners and the general public. Client benefits from on-line delivery include improved project planning, access to northern research data and information on environmental, social and economic conditions. http://www.ainc-inac.gc.ca/ncp/index_e.htmlhttp://www.ainc-inac.gc.ca/ncp/index_e.html Northern Natural Resource Management The Northern Natural Resources Management service provides for the management of land and natural resources in Canada's three northern territories. The service includes the following component services:
http://www.ainc-inac.gc.ca/gol-ged/nnrm-01_e.html Northern Science and Technology and Circumpolar Liaison This service delivers the Northern Scientific Training Program and the Northern Science Award, and provides federal coordination with respect to Northern Science and Technology in Canada. The service also promotes circumpolar cooperation among the eight Arctic nations through the implementation of the new Northern Dimension of Canada's Foreign Policy, including the engagement in Arctic Council and other international work. http://www.ainc-inac.gc.ca/ps/nap/norscietec_e.html Online Access to Corporate Information Indian and Northern Affairs Canada's corporate data warehouse is an important source of information for First Nations communities, businesses, researchers, and the general public. This information is vital for various planning and policy development work at the community level (e.g. education, economic development, housing and infrastructure, etc.) and is also an effective tool for educating the general public about issues and challenges facing Canada's First Nations and Aboriginal peoples. This service provides on-line access to discussion forums, corporate data warehouse and various departmental information holdings such as program data (education, population, capital assets, housing, etc.) and the departmental library catalogue. Citizens have immediate access to complete and accurate quantitative and qualitative information holdings of the department, including information on First Nations communities. The availability of electronic discussion forums allow for interactive on-line collaboration and consultation between the department and its First Nation, Inuit and Northern partners in policy development and other endeavours. http://www.ainc-inac.gc.ca/gol-ged/aci-01_e.html Aboriginal Business Development Program Aboriginal Business Canada provides contributions to Canadian status and non-status Indians, Inuit, and Métis individuals, associations, partnerships, or other legal entities that are wholly or partly owned or controlled by Aboriginal people, on or off reserve. Financial support is available toward the cost of:
Recognizing a significant opportunity to automate and streamline the currently labour and paper-intensive processes related to the processing of Grants and Contributions, Industry Canada established the Electronic Grants and Contributions project. This eGC system is aimed at enhancing the eServices capability of those organizations within Industry Canada that have significant Grants and Contributions functions, including Aboriginal Business Canada, the Federal Economic Development Initiative for Northern Ontario, Technology Partnerships Canada, and the Information Highway Applications Branch. Aboriginal Business Canada is a key development partner and will be the first user of the first phase of the electronic grants and contributions application - the eClaims module. http://www.ainc-inac.gc.ca/sg/sg3_e.html The Office of the Superintendent of Bankruptcy is the regulatory body responsible for supervising the private sector's administration of all bankruptcies, proposals and receiverships in Canada as per the Bankruptcy and Insolvency Act. This service includes the receipt and evaluation of all bankruptcy filings and documents from licensed Trustees in Bankruptcy, as well as maintenance of the public record of bankruptcy and insolvency proceedings. Other client information services/tools include a searchable Bankruptcy Statistics database by SIC and region, Insolvency Name Search (1978 to date), Trustee Directory/Search, Unclaimed Dividends Search, as well as general information on bankruptcy and debt management. http://www.ic.gc.ca/cmb/welcomeic.nsf/ICPages/IndustryCanadaOnLine#online2 Business Intelligence Products - Strategis Strategis represents a confederation of many Web sites belonging to Industry Canada, which share common services and are published and marketed less than one brand. Through Strategis, Industry Canada provides Canadians with direct access to valuable business and consumer information resources, time saving interactive tools, and a growing number of on-line and electronic commerce services. The range of services offered by the Strategis collection is diverse. Some component Web sites offer primarily information considered to be of strategic value to business clients. Such services include analysis of trade opportunities, technology trends, public policy issues, industry sector performance reviews, and business statistics, to name a few. Other information services are targeted at citizens where frequently the goal is to assist consumers to be better informed and to encourage a competitive, safe marketplace. Other information products are more interactive. Strategis conducts on-line public policy consultations and helps businesses determine ways to improve competitiveness with interactive diagnostic tools. Strategis is also a platform for conducting very secure transactions with departmental clients. Those transactions can be the exchange of confidential information or sale of some tangible service or licence associated with an on-line payment. http://www.strategis.ic.gc.ca/engdoc/main.html Canada Small Business Financing Program (CSBF) The Canada Small Business Financing Program is a national program administered by Industry Canada. The Canada Small Business Financing Program seeks to increase the availability of loans and capital leases for establishing, expanding, modernizing and improving small businesses. It does this by encouraging financial institutions and leasing companies to make their financing available to small businesses. The Canada Small Business Financing Program Web site offers information and tools on the following topics:
http://strategis.ic.gc.ca/epic/internet/incsbfp-pfpec.nsf/en/Home Canadian Business Service Centres (CBSC) The Canada Business Service Centres is a network of information centres, services and products that provides clients with business information, particularly federal and provincial government services, programs and regulations relating to business. The Canada Business Service Centres offer services in every province and territory through walk-in centres, toll free telephone numbers, the Web, e-mail, surface mail and fax. The national Canada Business Service Centres Web sites link to national CBSC business products and services as well as to the provincial and territorial Canada Business Service Centres Web sites. The Canada Business Service Centres clients include anyone who is interested in starting a business, improving an existing business or conducting research on business. The Canada Business Service Centres manage the Business Start-Up and Regulations clusters on the Business Gateway. Users of the Business Gateway are also linked to the Canada Business Service Centres through the Business Gateway's Government Contacts, In-person Service Locations, Government Programs, Business Tools, and provincial Popular Links. http://canadabusiness.gc.ca/gol/cbec/site.nsf/en/index.html Canadian Intellectual Property Office The Canadian Intellectual Property Office is a Special Operating Agency of Industry Canada. Canadian Intellectual Property Office administers the intellectual property system in Canada and disseminates intellectual property information. The intellectual property lines of business are Patents, Trademarks, Copyrights, Industrial Designs and Integrated Circuit Topographies. The information products include basic intellectual property information and "how to file" guides, intellectual property toolkit, downloadable forms, notices, examination manuals, practice notices, official publications (Trademark Journal and Patent Office Record), a tutorial and 4 searchable databases (Patents, Commissioner's Decisions, Trademarks and Copyright). The transactional services to clients include the filing of applications for intellectual property, the payment of fees, the renewal and maintenance of rights and other correspondence (assignments, amendments, oppositions and other administrative documents). Transactional services for agents relates to renewing agent status, managing agent accounts and adding an agent to the agent list. In addition, Canadian Intellectual Property Office is now hiring under the Patent Examiner Recruitment application. The Competition Bureau is responsible for administration and enforcement of the Competition Act and three Standards-based Acts: the Consumer Packaging and Labelling Act and Regulations; the Textile Labelling Act and Textile Labelling and Advertising Regulations and the Precious Metals Marking Act and Regulations. Its role is to promote and maintain fair competition so that Canadians can benefit from lower prices, product choice and quality services. The Business section of the Web site helps businesses understand their obligations under Canadian competition law and provides useful information on compliance. The Consumers section of the Web site helps consumers understand the Bureau's mandate and its impact on their buying decisions. The site also includes Tools (Enquiries & Complaints, FAQs), Related Topics (About the Act, Fees & Service Standards) and Resources (Publications and Links). http://www.competitionbureau.gc.ca/ The Consumer Connection Web site is published by Industry Canada's Office of Consumer Affairs and offers practical information and tools on the following topics: Being a Smart Consumer; Problems & Complaints; Advice on Products and Services; Standards, Laws and Codes; Consumer Policy and Research; and Publications. Related links
http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/en/home http://consumerinformation.ca/app/oca/ccig/main.do?language=eng Corporate Name Search System (NUANS) NUANS (Newly Upgraded Automated Name Search) is a computerized name search system that compares a proposed corporate name or business database of existing corporate bodies and trademarks with a database of existing corporate bodies and trademarks. This comparison determines the similarity that exists between the proposed name and existing names in the databases, and produces a listing of names and/or trademarks that are found to be most similar. The software is the Crown's and is licensed to a Service Provider while the data is provided by various federal and provincial jurisdictions. Clients can obtain a NUANS report from private businesses, known as search houses, which are listed under Searchers of Records in the yellow pages of the telephone directory or on-line in the NUANS Web site through the Corporations Canada Electronic Filing Centre. NUANS key external client services include: Reports (14 types, several required for incorporating in a province); Pre-Search (5 million names to browse and hot links to provincial data); Surveillance for trademarks, weekly reports; and Classification of products (goods & services for the trademark data file). http://www.nuans.com/nuansinfo_en/home-accueil_en.htm Federal Economic Development Initiative in Northern Ontario (FedNor) The Federal Economic Development Initiative in Northern Ontario is an initiative of the Government of Canada, which acts as a catalyst to community economic development within Ontario. Through its Grants and Contributions programs and services, Federal Economic Development Initiative partners fund community projects and initiatives designed to build economic sustainability and social stability for northern and rural Ontario. This includes support to small and medium-size enterprises as well as non-for-profit organizations. The Federal Economic Development Initiative provides funding to Community Futures Development Corporations, which are located throughout northern and rural southern Ontario to support economic development at the community level. As well, the Federal Economic Development Initiative delivers support through the Eastern Ontario Development Fund and Social Economy Program. http://strategis.ic.gc.ca/epic/internet/infednor-fednor.nsf/en/Home An increasing number of entities are choosing federal incorporation under the Canada Business Corporations Act as their form of business organization. Clients access the Corporations Canada Online Filing Centre in order to file various documents directly on-line (e.g. incorporation, annual returns, notice of change of address/director, etc.) and make payments in a secure manner. Filing on-line offers the following distinct advantages: convenience, reduced delivery costs, immediate acknowledgement of filing, prompt articles processing, and reduced filing fee. http://corporations.ic.gc.ca/epic/internet/incd-dgc.nsf/en/home?OpenDocument Filings Under the Investment Canada Act The purpose of the Investment Canada Act is to provide for the review of significant investments in Canada by non-Canadians in order to ensure net benefit to Canada. The Investment Review Division took the lead role in establishing the first federal government two-way encrypted information exchange between the private and public sectors. The Investment Review Division's Secure Electronic Filing System was available between 1999 and 2001 to clients who wished a secure electronic method of submitting notifications under the Investment Canada Act. The electronic filing system was formally discontinued in 2004 due to client preferences for other channels. The informational side of the service is available and forms are downloadable. http://investcan.ic.gc.ca/en_pki.htm(old) http://strategis.ic.gc.ca/epic/internet/inica-lic.nsf/en/Home Information Highway Applications (IHAB) Information Highway Applications, as the name suggests, provides Internet applications such as the Community Access Program, SchoolNet and the Broadband initiatives. Broadband, or high-capacity Internet is used to send or view large amounts of information, including live video and audio, via the Internet. This can bring people in different regions closer together -- from a doctor in Vancouver and a patient in Tofino to a grade three class in Corner Brook and a science centre in Halifax. While this would be next to impossible with Internet access over a regular dial-up phone line, broadband provides the support needed to view or participate in these opportunities. However, while many Canadians are connected to broadband services, not all Aboriginal, northern and rural communities have access. As such, the Government of Canada has committed to making high-capacity Internet access available to all Canadian communities. Industry Canada's Community Access Program gives thousands of Canadians affordable access to the Internet in places like schools, community centres and libraries. It provides access to those people who may not have computers or Internet access in their homes or workplaces. SchoolNet is a partnership with the provincial and territorial governments, the education community, and the private sector, which promotes the effective use of information and communications technologies in learning. http://www.ic.gc.ca/cmb/welcomeic.nsf/ICPages/IndustryCanadaOnLine#online4 http://cap.ic.gc.ca/pub/index.html http://smartcommunities.ic.gc.ca/pub/index.html Lobbyists Remote Registration System The Internet public application for the Lobbyists Registration System was created as a result of the new Lobbyists Registration Act. Prior to January 31, 1996 registrations were done manually. This site was developed by the Office of the Registrar of Lobbyists in order to allow lobbyists to register as required by the federal legislation and to enable the Canadian public to search the Registry of Lobbyists easily. It also contains information related to the Act, the Regulation and the Lobbyists' Code of Conduct. http://strategis.ic.gc.ca/epic/internet/inlobbyist-lobbyiste.nsf/en/Home Measurement Canada programs and services include evaluating and certifying the accuracy of measuring equipment, investigating complaints received from businesses and consumers who feel they have not received accurate measurement, certifying measurement standards, authorizing companies to verify measuring equipment on its behalf and assessing the performance of these companies. Measurement Canada sets the rules of the marketplace with respect to trade measurement and ensures that they are uniformly implemented and respected through the administration of the Weights and Measures Act and the Electricity and Gas Inspection Act. Businesses and consumers who suspect they have not received the amount of product or service they paid for may request to have Measurement Canada investigate the measurement transaction. This service provides businesses and consumers with recourse measures. The site provides information (forms, legislation, bulletins, and publications), related links and services such as Complaints and Disputes, Contractors' Registry, Authorized Service Providers, Inspection Services, Calibration Services, Commodities, Canadian Forum on Trade Measurement, List of Manufacturers, Consumer Page, and so on. http://strategis.ic.gc.ca/epic/internet/inmc-mc.nsf/en/Home Radiofrequency Spectrum Licensing and Certification Radiofrequency Spectrum Licensing and Certification ensures Canadians' access to the radio spectrum by issuing authorizations for its use and by managing its ongoing availability through the preparation and enforcement of policies and standards. Under the Radio Frequency Search, various search tools, such as Geographical Area, Frequency Range, Single Frequency, Call Sign, Licensee Name, Licence Number, and Protected Microwave Frequency Information provide real-time access to Canada-wide frequency information from Industry Canada's Assignment and Licensing System database. http://sd.ic.gc.ca/engdoc/main.jsp Technology Partnerships Canada (TPC) Technology Partnerships Canada, a special operating agency of Industry Canada, provides repayable contribution investments in leading-edge technology projects in Canada by the private sector, in eligible sectors. The sectors include aerospace and defence, environmental technologies and enabling technologies (biotechnology, information technologies, advanced materials and advanced manufacturing). Potential applicants can currently obtain information about Technology Partnerships Canada and download documents electronically (Tier 1). With the implementation of electronic service delivery, business clients are able to correspond with Technology Partnerships Canada in a secure (encrypted) format; monitor the status of their applications; file claims electronically; and receive payments into their bank accounts (as well as make repayments) through electronic funds transfer (Tier 2). Small and Medium Enterprises are served through an arrangement with the National Research Council's IRAP-TPC to deliver assistance on behalf of Technology Partnerships Canada. Agreements also exist with other government departments to co-deliver aspects of government initiatives, such as Climate Change and De-mining. http://tpc-ptc.ic.gc.ca/epic/internet/intpc-ptc.nsf/en/Home Export/Import Controls Systems The Export and Import Controls Bureau of the Department of International Trade provides an electronic commerce business solution to licensed Canadian Customs Brokers to facilitate the acquisition of necessary permits for the importation and exportation of certain goods to and from Canada. The requirement for these permits is drawn from the Export Import Permits Act. The system is commonly known as the Export Import Controls System. The Export Import Controls System supports two distinct approaches to access the system. The first and the most common to Brokers who deal with lower volumes (less than 50 to 100 permits per day) is a secure Web-based interface that allows them to apply for and receive import and export permits directly on their local desktop computer on a transaction by transaction basis. The second approach was developed to support the higher volume Brokers and is based on transaction exchange via an electronic data interchange (system to system). Under this approach all permits are returned to the originating system rather than an end-user. http://www.dfait-maeci.gc.ca/trade/eicb/EICS/system-update-en.asp Virtual Trade Commissioner - Electronic Client Relationship Management International Trade in partnership with Team Canada Inc. implemented a common e-CRM solution to enhance the Export Services Continuum and streamline service delivery. Canadian business clients preparing to do business abroad should register on-line as a client of the Trade Commissioner Service. Advantages to clients who register include:
http://www.infoexport.gc.ca/ie-en/login.jsp Central Registry of Divorce Proceedings The Family Law Assistance Services Section maintains The Central Registry of Divorce Proceedings, which prevents duplicate proceedings for divorce in different courts across Canada. The Registry is also used to resolve jurisdictional disputes that may arise under the Divorce Act, which was established in 1968. Courts handling divorce proceedings complete Part I of the Registration of Divorce Proceeding Form and submit it to the Central Registry of Divorce Proceedings where it is recorded in a database. All divorce files are then checked to detect any duplication of proceedings. If there is no duplication, a Clearance Certificate is issued to the requesting court, which allows the petition to proceed. In 2006, the application will be deployed to approximately 220 provincial courts across Canada and eventually will provide automated inquiry service to divorcing parties and provincial courts. http://canada.justice.gc.ca/en/ps/flas/crdp.html Family Orders and Agreements Enforcement Assistance (FOAEA) The department of Justice Canada has established the Family Orders and Agreement Enforcement Assistance Unit in Ottawa to implement the tracing, garnishment, and licence denial provision of the Family Orders and Agreement Enforcement Assistance Act. Under Part I of the Family Orders and Agreement Enforcement Assistance Act, the Family Orders and Agreement Enforcement Assistance Unit within the Department of Justice Canada receives tracing applications from provincial and territorial authorities to locate residential addresses and employer name and addresses of individuals who are in default of a family provision. Family Orders and Agreement Enforcement Assistance applications allow the Unit to work with provincial and territorial Maintenance Enforcement Programs to augment child support payments. Federal data banks are searched to:
The Maintenance Enforcement Programs enter applications and query account status using the secure Virtual Private Network. Major interfaces exist with the Canada Revenue Agency and Human Resources Skills and Development Canada (Canada Pension Plan, Old Age Security, Training, and Employment Insurance) to identify and divert funds from support payers. http://canada.justice.gc.ca/en/ps/flas/foaea.html Under Part I of the Garnishment Attachment and Pension Diversion Act, payments to federal employees and federal government contractors may be garnished. The Garnishment Registry validates garnishment applications, confirms that an individual is a federal civil servant, and issues instructions, accompanied by documentation, to departmental payroll offices to begin garnishment actions. The Registry is also responsible for accepting, validating and processing termination notices, amendments, Stays of Bankruptcy and other documents. The Garnishment Registry within the National Capital Region, where most federal civil servants live, processes about 1400 files a year. There are registries in each province and territory, usually attached to the regional office of the Department of Justice. Part II of the Garnishment Attachment and Pension Diversion Act deals with the diversion of pension benefits payable under the federal Superannuation Act to satisfy family support obligations. This Part of the Act is administered by Public Works and Government Services Canada. In a feasibility study dated March 29, 2000, it was recommended that the garnishment process be centralized and automated. This project is currently on hold pending the availability of funds. In the future, it will serve to introduce sound management practices into the administration of the Garnishment Attachment and Pension Diversion Act, develop stronger links and interfaces with other government departments who assist the Department of Justice in the Garnishment Attachment and Pension Diversion Act process and provide a more streamlined service to the public. Centralization will also alleviate the workload of the Department of Justice regional offices in the administration of the Act. http://canada.justice.gc.ca/en/ps/flas/gapda.html Legislation Information Management System (LIMS) The Legislation Information Management System, an electronic system for legislation, is developed in partnership with the House of Commons, the Senate, the Privy Council Office, Public Works and Government Services Canada, the Department of Finance, and the Treasury Board. The Legislation Information Management System will provide legislators with a quick and comprehensive access to the laws of Canada, thus reducing costs and time in legal research and drafting of laws. In particular, this system will be of great assistance in:
Since the Legislation Information Management System will eventually regroup all the laws of Canada, the Department of Justice will be able to offer a quality access to current federal legislation while innovating with world-leading technology. Because Canada has two official languages and two legal systems - the Civil Code and Common Law - many other countries look to Canada for its experience and example. The Legislation Information Management System will make that information available to the rest of the world. Legal professionals and Canadians in general will eventually be able to browse this source of federal legislation through the Justice and the Law Web site. http://canada.justice.gc.ca/en/jl/index.html#laws The Department of Justice is committed to encouraging the participation of all Canadians and justice-sector stakeholders in the development of law, policy and programs, as well as in identifying emerging trends in law and policy. To this end, the department uses many different types of public participation activities, ensuring that a broad cross-section of views is taken into consideration when developing law and policy. In the past, the results of public participation activities have influenced the development of policy on youth justice, crime prevention and the rights of victims of crime, as well as specific questions of law reform and policy. The public participation activities are guided by the Department's Strategic Plan 2001-2005 and its Policy Statement and Guidelines for Public Participation. The service also aims to inform clients of current and past consultations. http://www.justice.gc.ca/en/cons/index.html Canadian Forces (CF) Recruiting The shortage of people is the single biggest challenge facing the Canadian Forces. Despite the progress made, National Defence and the Canadian Forces continue to face significant challenges. Addressing the recruiting and retention challenge is a key priority and has been accomplished by providing an on-line application process for new recruits. On-line applications allow people to start the application process without visiting the recruiting centre, thereby speeding up the process. As part of a long-term strategy aimed at making Defence a "Career of Choice," we continue to develop and implement innovative measures such as streamlining and integrating the recruiting process, introducing new advertising concepts and improving recruit training. https://blrscr3.egs-seg.gc.ca/forces/recruiting-recrutement/public/engraph/welcome_e.aspx The Department of National Defence and the Canadian Forces make a fundamental contribution to the safety and security of Canadians and it is vital that Canadians see Canadian Forces members at work for them and understand how the Department of National Defence and the Canadian Forces contribute to their well being. The department has established an on-line presence on the Internet and has significantly improved the Department of National Defence and the Canadian Forces communication capabilities, which enhance an understanding of the Defence program and Canadian Forces missions. Under the umbrella of the National Defence On-Line Program, communication plans and processes have been enhanced to ensure that the information provided is up-to-date and easily accessible. Key to the success of the National Defence On-Line Program is consolidating and improving access to pertinent information for the Canadian public and for Canadian Forces Regular and Reserve members. The Department of National Defence and the Canadian Forces national Web site is called the Defence Network (D-Net). The site provides information on defence policy and programs, operations and activities with other government departments, NATO partners and businesses. D-Net profiles Canadian Forces operations, provides information about the people who conduct those operations and highlights the contributions of the men and women of National Defence who support the Defence mission of the Canadian Forces. Specific information on the activities of the Navy, Army, Air Force and Reserves can be accessed directly from the national site. The D-Net communicates information about many subject areas that include:
http://www.ndol.forces.gc.ca/home/00home_e.htm Defence Related Emergency Management The Department of National Defence is involved in the response and recovery components of Emergency Management. The National Search and Rescue Secretariat, an independent agency of the Department, supports and promotes the activities of the National Search and Rescue Program as a means to achieve highly effective and economically responsible search and rescue programs throughout Canada. The National Search and Rescue Prevention Web site provides up-to-date information on search and rescue prevention activities, including relevant web links, information on best practices in search and rescue prevention, upcoming events and prevention resources. http://www.nss.gc.ca/site/index_e.asp Information Technology Security The Government of Canada is resolute in its commitment to ensuring the safety and security of Canadians. Within the Department of National Defence, the Communications Security Establishment is mandated to provide advice, guidance and services to help ensure the protection of Government of Canada electronic information and information infrastructures and provide technical and operational assistance to federal law enforcement and security agencies. The Communications Security Establishment's Information Technology Security Branch is involved in a wide variety of activities in support of the Treasury Board policy objective of ensuring appropriate safeguarding of all sensitive information and assets of the Government of Canada, including electronic authorization and authentication. Security infrastructure services enable secure connectivity between government departments and Canadian citizens and businesses. Expertise in information security makes the Communications Security Establishment a trusted partner in the supply of "made-for-Canada" solutions to protect information, to enable a secure network environment, to prevent loss or corruption of client and government information, and to provide privacy protection for on-line client transactions. The security engineering and accreditation services provided by the Communications Security Establishment to key secure infrastructure initiatives are being implemented by Public Works and Government Services Canada as a core component of Government On-Line. http://www.cse-cst.gc.ca/en/it_sec/it_sec-e.html Materiel Acquisition and Support The Materiel Acquisition & Support service supports the end-to-end "life-cycle" management of the military equipment used within the Department of National Defence/Canadian Forces. The Materiel Acquisition & Support service commences with the initial identification of an operational deficiency and includes research and development, engineering, acquisition, in-service support (including preventative maintenance, repair, overhaul and upgrading) and finally, disposition. The Materiel Acquisition & Support service enables the efficient and effective use of military equipment as a contribution towards Canada's defence capabilities. Using the Internet for business transactions between the Department of National Defence/Canadian Forces and its defence contractors significantly improves business efficiencies. Sub-components of the Materiel Acquisition & Support service include:
The Materiel Acquisition & Support service is critical for building a strong foundation for the future of Defence. As examples, the Department of National Defence/Canadian Forces has moved forward with the purchase of new Search and Rescue helicopters, submarines, high tech Armoured Personnel Carriers and Coyote Reconnaissance vehicles. Modernisation programs have commenced for the CF-18 and the Aurora aircraft fleets. The acquisition of 28 maritime helicopters is underway. On-line support for these systems is greatly improved through this Government On-Line initiative. http://www.forces.gc.ca/admmat/cosmat/masop/index_e.htm Access to NRCan's Information and Services This service line contains a number of services that provide citizens and clients with the infrastructure and tools they need to retrieve and utilize data, information, knowledge and expertise available in the department. Some on-line examples include:
http://www.nrcan-rncan.gc.ca/inter/index_e.html Geographical Applications: Maps, Satellite Images, Surveys, etc. This service line captures a number of services that provide the analysis or presentation of complex issues aided by placing the information in its geographical context so that the reader is able to understand the similarities, patterns and diversity of the information across a region, the country, or the world. Examples of these types of services include:
http://www.nrcan.gc.ca/inter/subject_e.html This service line captures knowledge products that are a key value-added service at Natural Resources Canada. Knowledge is the end result of a chain of events beginning with the acquisition of scientific data and the publication of scientific information. Creating knowledge includes the information that Natural Resources Canada collects, produces and disseminates for the use of both specialised and general audiences. The information can be rendered on the Internet by using specialized applications, for example, information rendered in a geographical context like an on-line map. Information can also be written for specific audiences in a variety of formats. A priority for Natural Resources Canada is the creation of knowledge for decision-making for the benefit of society. Many client groups, for example, consumers, policy makers, students, citizens, advocacy groups use this knowledge to make decisions. Natural Resources Canada contributes to creating knowledge in many crucial areas. Clients will find, for example, information on Sustainable Development (management and preservation of Canada's Natural Resources), on Climate Change (impact and adaptation), on Natural Hazards (enhanced disaster response preparedness in population centres and on critical infrastructure at higher risks), and on Minerals and Metals Statistics. The RETScreen International Clean Energy Project Analysis Software (http://www.retscreen.net/ang/menu.php) is a unique decision support tool developed with the contribution of numerous experts from government, industry, and academia. The software, provided free-of-charge can be used worldwide to evaluate the energy production, life-cycle costs and greenhouse gas emission reductions for various types of energy efficient and renewable energy technologies. The software also includes product, cost and weather databases, and a detailed on-line user manual. http://gsc.nrcan.gc.ca/cogmaps/index_e.php Scientific & Technical Data and Publications This service line captures services that encompass the collection of scientific data and the publication of scientific information. It is the result of activities in the following broad scientific disciplines: Geology, Geophysics, Geomatics, Geography, Forestry, Energy, Mining and Minerals. The on-line service delivery is at different development levels. Published Scientific &Technical information is provided in various formats (maps, reports, studies, etc.) on request from clients/citizens. Their requests are received through various channels (mail, fax, Internet and in-person). The delivery is provided through three main channels: mail, e-bookstores (in some cases complete publications are available on-line), and in-person, to a specialized clientele. http://www.nrcan-rncan.gc.ca/inter/publications_e.html Parks Canada On-Line Reservation and Ticketing System Canadians are able to reserve campsites in Canada's National Parks through the Campground Reservation Service, which is part of the Parks Canada Online Reservation System. Approximately one hundred and fifty days are available for booking campsites between May and September. There are over 10,000 sites in Canada's National Parks and each park is autonomous, therefore, not all parks are available for on-line reservation. There are several parks located south of 60 degrees latitude whose participation in this on-line reservation service is not appropriate. These exceptions include parks located in the Grasslands of Saskatchewan, Point Pelee Ontario, Gwaii Haanas Park located near the Queen Charlotte Islands, and Wapusk National Park located near Churchill Manitoba where there is no camping permitted; Revelstoke and Glacier National Parks that are both considered too small to require this on-line reservation system; Pukaskwa National Park that is currently resolving various Aboriginal land use issues; and Yoho National Park in British Columbia that must first resolve connectivity issues. http://www.pccamping.ca/parkscanada/en/ Congratulatory Messages from the Prime Minister The Prime Minister sends congratulatory letters and certificates to Canadians who are celebrating an important birthday or wedding anniversary, by request. The system has been configured so that clients can input their own data. http://www.pm.gc.ca/eng/contact.asp Prime Minister's Correspondence The on-line electronic mail correspondence was implemented in November 1997. Established for a broad spectrum of individuals and organizations in Canada and abroad, this external correspondence service is intended to provide them with information, to increase their understanding of the government and its policies, and to inform the Prime Minister of the concerns of these correspondents. http://www.pm.gc.ca/eng/contact.asp The Privy Council Office mission is to serve Canada and Canadians by providing the best non-partisan advice and support to the Prime Minister and Cabinet. The Privy Council Office Web site provides information about:
http://www.pco-bcp.gc.ca/default.asp?Language=e&Page=Home Critical Infrastructure Protection Canada's critical infrastructure comprises those systems, facilities and networks in which any significant failure or disruption would interfere with the health, safety, security or economic well being of Canadians. It is found in six broad, but highly-interdependent sectors that underpin Canadian quality of life, comprising
About 90 percent of Canada's infrastructure is owned or operated by public sector or by other governments so the Department of Public Safety and Emergency Preparedness Canada (assuming roles of the former Office of Critical Infrastructure Protection and Emergency Preparedness must develop a means of effectively gathering and sharing information from and among these diverse stakeholder groups. To facilitate this, the department is implementing web-enabled solutions that will foster and facilitate information sharing among the key infrastructure sectors. On-line services consist of information sharing technology and on-line consultation through secure Web sites with those industries and government organizations tasked with preparing critical infrastructure protection measures. Communication materials provide Canadians with information regarding these plans, where appropriate and consistent with security requirements necessary for the protection of this information. http://www.psepc-sppcc.gc.ca/index-en.asp The federal government is one of the largest employers in Canada. The Public Service Commission of Canada is the agency responsible for recruitment to the federal public service. Working with federal departments and agencies, the Public Service Commission oversees a resourcing system that ensures a Public Service that is inclusive, non-partisan and representative of Canadian society. The Resourcing business line supports federal departments and agencies to acquire a highly competent, non-partisan and representative workforce. Sub-components include recruitment programs such as General Recruitment, Post-Secondary Recruitment, Information Technology/Information Management, the Federal Student Work Experience Program, Executive Programs, as well as the development of recruitment and staffing related tests and assessment instruments. http://www.psc-cfp.gc.ca/centres/empl_e.htm Government of Canada Publications On-line The Government of Canada Publications On-line project is an initiative designed to create "one-stop-shopping" for Government of Canada publications. It is intended to support other Government of Canada primary information portals such as the Canada Site, 1 800 O-Canada, and the Service Canada in-person centres. This project was initiated in strategic response to several studies conducted throughout 1999 and 2000 that revealed a public need for:
Services on the GoC Publications site include:
http://publications.gc.ca/control/publicHomePage?lang=English Information and Communications Support The Government Information Services Branch is responsible for improving communications between the Government of Canada and Canadians by providing a full range of products and services seeking to engage Canadian citizens, as well as providing shared support tools to government professionals. Sub-components of this service:
http://www.communication.gc.ca/index_e.html Linguistic and Multicultural Services Online Linguistic parity (English and French) and multicultural inclusion for Government On-Line content are important government policy objectives in communicating with Canadians through the Canadians and Canadian Business gateways. In addition, appropriate internationalization of relevant Government On-Line content is a critical success factor in the effort to brand Canada internationally through the Non-Canadians gateway. The Linguistic and Multicultural Services Online are dedicated to achieving bilingual parity and multicultural inclusion in on-line government communication and services (and particularly Government On-Line communication and services) while at the same time providing increased convenience and economies of scale and scope in access to and management of bilingual and multilingual /multinational/ multicultural on-line content. The On-line Ordering System provides an improved translation infrastructure that permits a more efficient throughput of requests. In particular, it is aimed at enhancing the quality and efficiency of the provisioning of translation and linguistics services to Government of Canada departments. http://www.translationbureau.gc.ca/pwgsc_internet/en/accueil_home_e.htm This service addresses the complete life cycle of procurement, purchasing, fulfillment, and disposal. It allows the Government of Canada and external suppliers to use the tools of e-commerce and enabling technologies such as the Electronic Supply Chain and Crown Assets Distribution. It includes the interfaces required to enable appropriate payment processing and contract management functions, including interaction with other business systems (e.g. Departmental financial systems, Receiver General, and Controlled Goods Registration). Other clients including government departments, national and international suppliers, standards associations, industry associations, foreign governments and NATO countries also traditionally use the services of Procurement and Disposal. The Acquisitions Branch provides auxiliary services and expertise such as market research to identify what products are available from suppliers; product planning; method-of-supply studies; maintenance of a statistical data base and reporting capability; policy framework development; policy review and promulgation; and the technological infrastructure to support the electronic procurement function. In addition, the Branch encompasses responsibility for all procurement-related aspects of Major Crown Projects. The Crown Assets Distribution site provides access to sales information by clients as well as real-time information on products to purchase across Canada on the part of buyers. http://www.pwgsc.gc.ca/acquisitions/text/index-e.html http://crownassets.pwgsc.gc.ca/text/index-e.cfm Compensation encompasses the provision of cost-effective, accurate and timely common services, including payments and account processing; in the areas of payroll, benefits and pension plan administration. The administration of government payroll and insurance processes allows departments to administer pay and benefits, in accordance with the collective agreements and compensation policies established by the Treasury Board Secretariat, as well as certain separate employers. The Public Service Superannuation Plan is a pension plan for public service employees that provide retirement, disability and death benefits for contributors and their families. The on-line services include information retrieval, training and expert advice, transaction processing, calculations and electronic transmissions of remittances for compensation specialists, managers, employees and pensioners. http://www.pwgsc.gc.ca/compensation/text/home-e.html Real Property Services Delivery Public Works and Government Services Canada provides the Real Estate Online public site, an Internet showcase of federal real estate available for sale to the general public. The site features a user-friendly search facility that enables the retrieval of property listings by any combination of geographic location, type of property, and price range. Results from the search are displayed in a clear and concise summary table. The View link provides detailed property description and contact information. The Real Estate Online site also provides a glossary, related links, and information on how to buy a property. http://www.pwgsc.gc.ca/govland/index-e.html The Receiver General service manages the operations of the federal treasury, including issuing Receiver General payments, establishing and managing government banking arrangements and cash management operations, maintaining the Accounts of Canada and producing the Government's financial statements. The Receiver General for Canada site provides the following sections:
Some interesting components include:
http://www.pwgsc.gc.ca/recgen/text/home-e.html Community, Contract & Aboriginal Policing Deal.org is a Web site created by Canadian youth and supported by the Royal Canadian Mounted Police. The site provides young people, parents and teachers with access to reliable information on crime prevention and healthy living choices. It provides the information and tools needed to help make healthy life choices and to overcome obstacles in personal, family and community life.The site serves as a forum for expression, engaging youth in issues of concern to them. It contains information on the police services provided by the Royal Canadian Mounted Police, including traffic law enforcement, restorative justice, search & rescue and personal safety. Reporting Economic Crime Online is a one-stop service to the public in reporting economic crime - from credit card fraud to major corporate corruption. It was developed by the Royal Canadian Mounted Police Commercial Crime Branch and administered by the National White Collar Crime Centre of Canada. The initiative is based on partnerships with international, federal and provincial law enforcement agencies, as well as regulators and private commercial organizations that have a legitimate investigative interest in receiving a copy of complaints of economic crime. Complaints are received on-line and recommended to the enforcement and regulatory agencies and/or private commercial organization for potential investigation. The site also offers data on current fraud trends as well as education, fraud prevention and awareness information. The National Police Services provides informational and educational services to over 500 Canadian law enforcement and criminal justice agencies. It is a global leader in the development of leading edge scientific and identification methodologies and tools to fight crime. Programs are provided through key areas that are committed to meeting the needs of clients. The success of all operations and policing efforts is contingent upon the integrity, sustainability and excellence of the following programs and services. The Forensic Laboratory Services conduct scientific analyses of crime scene evidence, present forensic evidence in court, and research and develop new and advanced forensic methodologies. Information and Identification Services develop and implement nationally networked police information systems and technologies in support of investigations and criminal identification. These include the Canadian Police Information Centre, Forensic Identification Services, and the National Weapons Enforcement Support Team, which supports front line police agencies in gathering evidence to successfully prosecute persons involved in the illegal movement and criminal use of firearms. The Canadian Police College provides advanced and specialized learning and training to Canadian and foreign law enforcement agencies. The National Child Exploitation Coordination Centre is responsible for the coordination, collaboration and intelligence gathering to combat the global on-line sexual exploitation of children. Criminal Intelligence Service Canada comprises nine provincial bureaus which ensure the timely exchange of criminal intelligence among Criminal Intelligence Service Canada member agencies, in support of the national effort to detect, reduce and prevent organized and other serious crime affecting Canada. Technical Operations provide specialized technical support services, and researches and develops technical investigative tools. It also provides physical and information technology security services, explosives research and development, and criminal behavioural investigative analysis. http://www.rcmp-grc.gc.ca/nps/nps_e.htm Resource and Information Management The Royal Canadian Mounted Police is the Canadian national police service and an agency of the Ministry of Public Safety and Emergency Preparedness Canada. The Royal Canadian Mounted Police is unique in the world since it is a national, federal, provincial and municipal policing body. The Royal Canadian Mounted Police mandate is multi-faceted and includes the prevention and investigation of crime, maintaining order, enforcing laws on matters as diverse as health and the protection of government revenues, contributing to national security, ensuring the safety of state officials, visiting dignitaries and foreign missions, and providing vital operational support services to other police and law enforcement agencies. To bring down the "barometer of crime," the Royal Canadian Mounted Police continues to focus on five strategic priorities: organized crime, terrorism, youth, international police services, and serving Aboriginal communities. Comprehensive information about the programs and services delivered in support of "Safe homes and Safe communities" is available on the Royal Canadian Mounted Police Web site. The general public has access to a gamut of the Royal Canadian Mounted Police information such as news releases, recruiting, programs and services, priorities, technology, speeches, publications, and historical highlights. http://www.rcmp.ca/index_e.htm Statistics Canada produces statistics that help Canadians better understand their country-its population, resources, economy, society and culture. In Canada, providing statistics is a federal responsibility. As Canada's central statistical agency, Statistics Canada is legislated to serve this function for the whole of Canada and each of the provinces. In addition to conducting a Census every five years, there are about 350 active surveys on virtually all aspects of Canadian life that Statistics Canada administers. As emerging issues prompt demands for new kinds of data, Statistics Canada's primary goal is to maintain the relevance of the program by meeting these new information needs. Statistical information is used to:
http://www.statcan.ca/start.html Communications and Dissemination Canadians judge the relevance of Statistics Canada by the content, timeliness and relevance of the information it provides. For this reason, publishing has always been a key service provided by the agency. The Internet has become the users' preferred channel to access the published statistics and has allowed Statistics Canada to reach many more Canadians than ever achieved through traditional channels. Statistics Canada has already put many innovative services on-line, from publications to electronic data, census to survey information. The agency first embraced the Internet as a communications and dissemination channel in 1995 and through this medium it now reaches more Canadians than ever before. The Web site is updated with newly released data each working day at 8:30 AM through The Daily, Canadian Statistics, downloadable publications, and the CANSIM database. Together with the popular Community Profiles module, these components of the Web site account for 70% of the traffic on the site. Launched in 1995, Statistics Canada's Web site offers an increasingly vast array of easily accessible statistics for a wide range of information users, including:
The clientele include all levels of government, accounting for 23% of daily visits to the site; students, 20%; business services, accounting for 15%; teachers and students, 13%; finance and insurance industries, 8%. Communications and utilities, as well as health and social services users account for 7% of daily traffic on the site and manufacturing concerns account for 5%. The evolution of the site has been driven by client research including on-line surveys, focus testing and observational research. Through this research, Canadians have told Statistics Canada that they appreciate the vast array of statistics and the currency of the site, which is updated daily. The agency's key dissemination and communication service is planning major innovations and enhancements to the following: CANSIM, Canada's Geographic Hierarchy on-line, Website technologies, Internet distribution of 2001 Census data, Personalization of information services, and E-mail management system. http://www.statcan.ca/english/services/ In carrying out its mission to inform citizens, businesses, and governments about the evolution of Canadian society and the economy and to help ensure a high quality national statistical system, Statistics Canada relies on the support and advice of a large and diverse group of stakeholders. These include the ministries of various levels of government, the media, business and labour unions, the academic and library sectors, foreign and international bodies and the Canadian public. Advisory committees and councils, federal-provincial-territorial committees, bilateral relationships with key federal departments, and user consultation forums are some of the traditional mechanisms than enable the agency to interact effectively with its stakeholders. Statistics Canada has made significant advances in the use of the Internet to facilitate the functioning of these mechanisms and to manage its relationships with these groups:
Statistics Canada also plays a lead role in the international community of national statistical offices and international agencies (UN, IMF, OECD, World Bank) with statistical programs. The agency participates in a wide variety of information exchanges on methods and standards and dissemination strategies. http://www.statcan.ca/english/about/abtstc.htm Transportation - Licensing, Permitting, Certification Services This service allows clients and stakeholders to apply, review and pay for licensing and permitting services on-line. Clients are able to view and respond to the validity and expiration of their licence credentials. Registration information on aircraft and vessels are available and updateable on-line. Using on-line consultation processes, clients have a more amenable access to Transport Canada officials in order to input and comment on the development of regulations, standards and rules. Examples of this service include Aircraft Registration and Leasing, Continuing Airworthiness Web Information System, Flight Training and Aviation Education, and BIRM i-store (Departmental Financial System - Oracle Financial 11i upgrade). http://www.tc.gc.ca/aviation/applications/cawis-swimn/logon-cs0101.asp?lang=E The intent of this on-line information service is to develop transportation-related portal services which are all-encompassing, convenient, easy to use, bilingual and accessible 24/7, irrespective of geographic location. Information comprising modal (air, marine, surface) transportation is posted and shared by clients and citizens. Examples to date include the Marine Services Online portal and the Access to Travel site. http://www.marineservices.gc.ca/en/con01.asp?Div=home http://www.accesstotravel.gc.ca/main-e.asp Information on the Management of the Federal Government The Treasury Board Secretariat further integrates its information on the management of the federal government and business processes by enhancing the Treasury Board Secretariat Web site, exploiting new communication media and offering an automated web-based application for reporting purposes to departments and agencies. The Secretariat identifies key horizontal enablers to enhance the level of client service to both internal government and external clients. Treasury Board Secretariat is committed to ensuring that its on-line information is accessible to all of its users and that the information is accurate, timely and can be easily located. As the management board, Treasury Board Secretariat works with departments and agencies to improve management practices across government. Although most of the work carried out by Treasury Board Secretariat does not directly affect the public at large, its policies, directives and guidelines are followed by departments and agencies, which deliver programs and services to Canadians. In fact, departments and agencies rely on information from Treasury Board Secretariat to carry out their activities. http://www.tbs-sct.gc.ca/audience/cdn_e.asp The Canada Remembers Program endeavours to keep alive the achievements and sacrifices made by those who served Canada in times of war and peace; to engage communities in remembrance of these achievements and sacrifices; and, to promote an understanding of their significance in Canadian life as we know it today. The three components of the Canada Remembers Program are the National and International Memorials, Public Information and Research, and Community Engagement. The National and International Memorials component of the Program includes all work associated with funerals, burials, graves, cemeteries, monuments and the preservation and presentation of battlefield sites, including Vimy and Beaumont-Hamel. It has two dimensions, national and international, and includes responsibilities both in-Canada and overseas. The Public Information and Research component of the Program is considered to be the centre of expertise for the program. It includes all forms of information, all research associated with delivery of the program and all learning materials that promote an understanding of how the sacrifices and achievements of those who served Canada have contributed to the development of our national fabric. The Community Engagement component includes all activities that help Canadians recognize Canada's role in conflict and how this role has contributed to the nation's development; it includes local remembrance ceremonies, overseas pilgrimages, learning events, and all activities associated with Veterans' Week. http://www.vac-acc.gc.ca/remembers/ Pensions and Allowances, and Health Care Veterans Affairs Canada provides pensions for disability or death, economic support in the form of allowances, health care benefits and services to:
This service covers the delivery of benefits and on-line services such as:
http://www.vac-acc.gc.ca/clients/sub.cfm?source=services Grants and Contributions Funding Service Western Economic Diversification Canada administers programs and services that advance innovation, entrepreneurship and sustainable communities. In all activities, Western Economic Diversification Canada uses innovative partnerships with public and private sectors, other levels of government, academic and financial institutions, and research centres to make the most of its investment in Western Canada. Western Economic Diversification Canada's "core" funding is allotted by Parliament under the Western Diversification Program, while "non core" funding represents Government of Canada funds delivered by Western Economic Diversification Canada in support of national initiatives. Western Economic Diversification Canada Grants and Contribution funds continue to be distributed within a strategic framework categorized into three strategic priorities: Policy, Advocacy and Coordination; Sustainable Communities; and Entrepreneurship and Innovation. Western Economic Diversification Canada manages six Grants and Contribution programs each governed by a separate set of Terms and Conditions. Western Economic Diversification Canada also delivers on four national programs (referred to as non-core programs) for Western Canadians on behalf of other federal departments such as: Softwood Industry Community Economic Adjustment Initiative for Industry Canada and Infrastructure Canada Fund, Municipal-Rural Infrastructure Fund and, Canada Strategic Infrastructure Fund for Infrastructure Canada. Western Economic Diversification Canada recognizes the potential for delivering Grants and Contribution programs in general through the Internet as an end-to-end service, although the complexity associated with the distribution of Western Economic Diversification Canada Grants and Contribution funds significantly reduces the efficacy of delivering these funds on-line. The Western Economic Diversification Canada Partner Reporting and Performance Measurement System is an on-line system that gathers financial and operational statistics from 3 of the 4 Western Canada Business Service Network partners, excluding the Canada Business Service Centres. Data will be submitted electronically by the following 3 Western Canada Business Service Network partner groups: 90 Community Future Development Corporations; 4 Women's Enterprise Initiatives; and 4 Francophone Economic Development Organizations. At present, these groups represent 102 "Western Economic Diversification Canada Clients" that report manually on a quarterly basis. They are required to report on initiative statistics for which Western Economic Diversification Canada has provided funding. http://www.wd.gc.ca/programs/default_e.asp Information Sharing and Exchange Service Western Economic Diversification Canada works to develop and diversify the western economy; coordinate federal economic development activities; represent western interests in national decision-making; partner with western provinces and cities, private industry, aboriginal peoples, and other stakeholders; and, ensure that western business has fair access to industrial and regional benefits associated with major projects. Western Economic Diversification Canada brings a local perspective to local development issues. This grassroots approach is served by over 100 points of service across the west through the Western Canada Business Service Network including Community Futures Development Corporations, Women's Enterprise Initiatives, Francophone Economic Development Organizations, and the Canada Business Services Centres. Information Services include four areas: Media Centre, E-Centre for Research Excellence, Online Tools and Guides, and Partner Web site information. Additionally, Western Economic Diversification Canada's Information Management and Technology directorate, Corporate Communications and the Corporate Program and Policy operational areas continue to collaborate in two key on-line service delivery areas that focus on departmental information sharing and exchange services. The first is the disclosure of all approved and announced grants and contribution project information to the Western Economic Diversification Canada public Web site. Launched in April 2005, this channel provides further government accountability and transparency of departmental grants and contribution activity and is user-driven to create customized electronic reports. Secondly, Western Economic Diversification Canada has further planned initiatives to transform the Western Economic Diversification Canada public Web site with the overall objective of providing a more client-centric site while moving towards presentation of information by audience-type. |
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2006-12-10 | |