Export Controls Online (EXCOL)

EXCOL Frequently Asked Questions (FAQS)

Enrolment:

Q: Do I need an Export and Import Control Bureau’s (EICB) Number to complete the registration form?

A: An EICB number is needed to complete the enrolment process but not necessary on the application. You may submit the application without the EICB number.

Q: What is the EICB number for?

A: The EICB number is a unique identifier for your company. An email containing your company EICB number will be sent to you in order to complete enrolment.

Q: Why does each staff member need a different email account?

A: To comply with the regulations regulating ePass enabled service, the EXCOL application is constructed to accept an email address only once. A new EXCOL account cannot be created using an email address that is already in use.

Q: Why do I need a Recognized User form when I have already signed the Recognized Business form?

A: The Recognized Business form is signed by an officer of the company listing all approved users. The Recognized User form bears the individual’s signature, attesting that (a) they understand the rules regarding the Access Code and the electronic submissions, and (b) they consent to the collection, retention and sharing of the personal information required for the EXCOL account.

• Note that a private person as exporter is still considered a "Business" for the purposes of EXCOL.

Q: Can NON Canadians register as users?

A: Yes

USING EXCOL:

Q: Is there a fee?

A: There is no fee for enrolment or the use of EXCOL. Export permits for Roe Herring and Logs do have fees attached.

Q: Can I submit documents electronically?

A: Yes. However, all original documents must be kept for a period of 6 years following the exportation of goods. See the Customs Act.

• Note: your permit officer may require the original documentation to process your application

Q: Will there be training for this new application?

A: No there is no formal training for the EXCOL application; a User Guide will also be made available for download. An electronic version of the User Guide will be available within EXCOL.

Q: Can I apply for an export permit on behalf of a subsidiary?

A: Yes you may apply for an export permit for a subsidiary.

• Note in this instance you are the applicant and the subsidiary is the exporter.