Consumer Services

Consumer Services' primary goal is to create and encourage a fair, efficient and informed marketplace for business and consumers.

Consumer Services ensures that professionals are qualified to be licensed pursuant to Yukon legislation, fosters business and consumer confidence in the marketplace and administers a regulatory framework that contributes to a competitive Yukon economy.

Consumer Protection

By understanding your consumer rights and how to exercise them, many problems and disputes can be avoided. Consumer Services staff can provide answers to questions and information on your rights and responsibilities as an active consumer in the marketplace.

Canadian Consumer Handbook 2004 Edition

Canadian Consumer Information Gateway

Identity Theft - Information for Consumers and Businesses

Reality Choices - for 18-30 Year Old Consumers

Payday Lenders - Learn the Cost English (PDF 363KB) or French (PDF 358KB)

Landlord and Tenant Responsibilities

Consumer Services administers the laws that set out the rights and responsibilities of landlords and tenants. Our role includes providing information about residential renting to tenants and landlords and handling complaints about possible breaches of the legislation. Rentals Officer arbitration of a dispute is available by written request of the landlord AND tenant.

Tenancy Agreement -  pdf

Tenancy Agreement - Rich Text

Tenancy Agreement - French -  pdf

Tenancy Agreement - French - Rich Text

Condition of Premises Checklist -  pdf

Condition of Premises Checklist - Rich Text

Licensing Charitable Gaming

Only charitable or religious groups may qualify for a gaming licence. Conducting a gaming event without a licence is a Criminal Code offence. Eligibility requirements for a gaming licence, the information booklet, application forms, the steps necessary to obtain a gaming licence and the financial report forms are available online. Application forms are accepted and processed year-round.
Do you need a gaming licence? (PDF 32KB)

Professional Licensing

Consumer Services manages licensing for numerous professionals including, but not limited to, those in health care, insurance, collection, real estate, as well as security guards and second-hand dealers.

Consumer Services administers a number of Acts that regulate licensing for the following professions:

Chiropractor

Clergy

Collection agency employee and collection agents

Dental hygienist and therapist

Dentist

Denture technician

Funeral director

Insurer and insurance individual (agent, broker, company or other)

Effective January 1, 2003, all new life insurance applicants must take the Life Licensing Qualification Program (LLQP) to qualify for licensing in Canada.

For information on the program or about approved LLQP course providers, please contact the licensing officer by phone at (867) 667-5111 or fax (867) 667-3609.

Burglar Alarm agency and agent

Licensed practical nurses

Optometrist

Pawnbroker and second-hand dealer

Security guard agency and agent

Pharmacist

Private investigator

Real estate agent and sales person 

Please contact the licensing officer or the consumer relations officer for more information.