Hearing Services

Hearing Services provides a complete range of audiology and hearing aid services to Yukon residents of all ages.

  • Diagnostic audiological evaluations
  • Hearing screenings
  • Hearing aid evaluation and dispensing
  • Hearing aid repairs
  • Assistive listening devices
  • Custom earplugs for swimming or working in noise
Also provided:
  • Drop-in for hearing aid and assistive listening device repairs is available daily from 1 p.m. to 1:45 p.m (no referral required)
  • Macaulay Lodge, Thomson Centre, or home visits to clients with restricted mobility
  • Monthly impedance screenings are conducted at Child Development Centre to monitor children at risk
  • In-services, workshops and public education on a variety of topics

What to do if you think you have a hearing loss

Referrarty hearing aid funding sources include:

  • Health Canada for Status Natives
  • Workers' Compensation Health and Safety Board for workers exposed to noise
  • YHCIP for seniors on Pharmacare
  • Chronic Diseases for children under sixteen
  • Blue Cross for veterans
  • Some private extended health insurance programs (e.g for Yukon or Federal Government Employees, Northwestel employees)

Check with the individual funding sources for eligibility and restrictions.

Kindergarten Hearing Screening Program

A hearing and impedance (middle ear) screening program is conducted by Hearing Services. Screenings are conducted at the 5 year old Health Fair (hosted by Whitehorse Health Centre) in May each year or for all Kindergarten students in the schools in September.

Hearing screenings in the communities

Rural services are provided mainly through the Community Health Nurses. Each nursing station has ready access to screening equipment, and a basic hearing aid trouble shooting kit. Support by phone is provided. For rural clients coming in to Whitehorse every effort is made to co-ordinate appointments with otolaryngology clinic or other appointments.

Please see your doctor if you have any of these symptoms:

  1. Where there is excessive wax or foreign body in the ear
  2. Visible deformity of the ear
  3. Pain or discomfort in the ear
  4. Where there is discharge or drainage from the ear
  5. Where there is dizziness or giddiness
  6. If the hearing loss is of short duration or has come on suddenly
  7. Where the patient is exposed to loud noise in his work or elsewhere
  8. In unilateral hearing loss of any type (different hearing levels in the ears)
  9. In any form of conductive hearing loss
  10. If the person is younger than 18 years and needs hearing testing

Symptoms requiring medical referral

Hearing Services can help. We test hearing, repair hearing aids, sell hearing aids or other assistive listening devices and make earplugs for swimming or working in noise. For hearing testing you need a referral from your family doctor. You do not need a referral for hearing aid repairs or earplugs.

Services are available to all Yukoners of any age, funded by Health Services, Yukon Government. Hearing aids are sold with no mark-up. Funding assistance for hearing aids is available, if eligible, for seniors over 65 years, status natives, children under 16 years, or through Workers' Compensation Health & Safety Board for hearing loss caused by working in noise.

If you need more information, please call Hearing Services at 667-5913 (or 1-800-661-0408 if calling from outside Whitehorse).