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How will we handle your submission?
Complaint
CRTC's complaints process is one in which the parties involved are entitled to see what others have said about it.
- We send the complaint to the telephone company, radio, television or distribution service so that it can address your specific concerns in writing. The company will respond directly to you with a copy to the CRTC. The CRTC staff will review your complaint and the company's response. We will contact you again if we need to intervene.
OR
- If your complaint refers to a radio station, a television station or a specialty service it can be referred to the Canadian Broadcast Standards Council for resolution.
Comment or Request for Information
- Commission staff will respond to you within 10 working days.
Date Modified: 2006-05-19
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